Audix LX 2.0 - Only 2 of 4 channels answering

[AvayaEng]

We have recently replaced an Audix LX 1.1 with Audix LX 2.0.
Yesterday channels 2 and 4 where answering and now today only 1 and 3. You can see the non answering channel been active in Channel monitor but it does not answer. Please could you possibly advise where we can look

 

[DontDeleteMeAgain]

Check the port for dial tone

 

[AvayaEng]

Thansks , we have and confirmed that there is dial tone

 

[telephone12]

check that the lines are in the right order ie the first extension in the hunt group is the first port on the audix

 

[AvayaEng]

Thanks, we have tested this a nd still no joy, we will be replacing the Prolgox card this evening