Hello
I have a Customer with an Avaya S8300 5.2 , with Integrated Messaging. I have program a Automated Attendant with several options. When providing the Automated Message, I provide the following Message.
For Directory by last Name select 7 for example. Once a Customer selects this option, The Audix Automated extension 5551, provides the following Message: Please dial the First Four Letter of the last Name of the User you would like to Reach.
Once the Caller dial's the 1st four letter's, the Call is being transfer to the User's Voice Mail instead of Ringing First on the Extension. If the User is Not is Desk or does not answer the call at the 3rd Ring, the call should route to the User's Voice Mail.
What should I Look for !!!
I have a Customer with an Avaya S8300 5.2 , with Integrated Messaging. I have program a Automated Attendant with several options. When providing the Automated Message, I provide the following Message.
For Directory by last Name select 7 for example. Once a Customer selects this option, The Audix Automated extension 5551, provides the following Message: Please dial the First Four Letter of the last Name of the User you would like to Reach.
Once the Caller dial's the 1st four letter's, the Call is being transfer to the User's Voice Mail instead of Ringing First on the Extension. If the User is Not is Desk or does not answer the call at the 3rd Ring, the call should route to the User's Voice Mail.
What should I Look for !!!