Intuity AUDIX has been set up but when a call goes to voice mail, the caller hears "Your call is being answered by AUDIX. Please enter the extension you are calling......How do I get "your call is being answered by Audix, the party you called, John Jones, is not available....
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AUDIX call answer style 4
- Thread starter John456
- Start date
- Thread starter
- #21
IT IS WORKING…THANK YOU…..THANK YOU
But I have one more detail that I would like your comment…
To make it work, only two channels were used.
The Hunt Group Message Center was set to “Audix “and LWC set to “none”
And Page three of the hunt group looks like this:
Hunt Group page 3 of 7
Group number 1 Group ext 4376 Group type ucd
1 4306
2 4307
3
4
5
6
The AUdix voice equipment looks like this:
0.0 0 Inserv Jan 13 14:54:12 *DNIS_SVC 4306 2 talk IVC6
0.1 1 Inserv Jan 13 14:54:12 *DNIS_SVC 4307 2 talk IVC6
0.2 2 Manoos Jan 13 14::54:12 *DNIS_SVC 2 talk IVC6
0.3 3 Manoos Jan 13 14::54:12 *DNIS_SVC 2 talk IVC6
0.4 4 Manoos Jan 13 14::54:12 *DNIS_SVC 2 talk IVC6
0.5 5 Manoos Jan 13 14::54:12 *DNIS_SVC 2 talk IVC6
Every thing in the correct positions! Two lines working.
Now the next question.
The punch down block only has 4 lines; on the first is a RJ14 with 4306 & 4307. The other RJ has 4301 & 4302. The Intuity has two voice cards: each RJ12 supporting three lines. So I would like to set up audix with four lines like this:
0.0 0 Inserv Jan 13 14:54:12 *DNIS_SVC 4306 2 talk IVC6
0.1 1 Inserv Jan 13 14:54:12 *DNIS_SVC 4307 2 talk IVC6
0.2 2 Manoos Jan 13 14:54:12 *DNIS_SVC 2 talk IVC6
0.3 3 Inserv Jan 13 14:54:12 *DNIS_SVC 4301 2 talk IVC6
0.4 4 Inserv Jan 13 14:54:12 *DNIS_SVC 4302 2 talk IVC6
0.5 5 Manoos Jan 13 14:54:12 *DNIS_SVC 2 talk IVC6
I will rewire at a latter time (unless I have to do it now). So now, if Intuity with 4 lines looks like the above, but what should the hung group look like? Specifically 3 & 6?
Hunt Group page 3 of 7
Group number 1 Group ext 4376 Group type ucd
1 4306
2 4307
3
4 4301
5 4302
6
Is the above correct with 3 & 6 blank?
But I have one more detail that I would like your comment…
To make it work, only two channels were used.
The Hunt Group Message Center was set to “Audix “and LWC set to “none”
And Page three of the hunt group looks like this:
Hunt Group page 3 of 7
Group number 1 Group ext 4376 Group type ucd
1 4306
2 4307
3
4
5
6
The AUdix voice equipment looks like this:
0.0 0 Inserv Jan 13 14:54:12 *DNIS_SVC 4306 2 talk IVC6
0.1 1 Inserv Jan 13 14:54:12 *DNIS_SVC 4307 2 talk IVC6
0.2 2 Manoos Jan 13 14::54:12 *DNIS_SVC 2 talk IVC6
0.3 3 Manoos Jan 13 14::54:12 *DNIS_SVC 2 talk IVC6
0.4 4 Manoos Jan 13 14::54:12 *DNIS_SVC 2 talk IVC6
0.5 5 Manoos Jan 13 14::54:12 *DNIS_SVC 2 talk IVC6
Every thing in the correct positions! Two lines working.
Now the next question.
The punch down block only has 4 lines; on the first is a RJ14 with 4306 & 4307. The other RJ has 4301 & 4302. The Intuity has two voice cards: each RJ12 supporting three lines. So I would like to set up audix with four lines like this:
0.0 0 Inserv Jan 13 14:54:12 *DNIS_SVC 4306 2 talk IVC6
0.1 1 Inserv Jan 13 14:54:12 *DNIS_SVC 4307 2 talk IVC6
0.2 2 Manoos Jan 13 14:54:12 *DNIS_SVC 2 talk IVC6
0.3 3 Inserv Jan 13 14:54:12 *DNIS_SVC 4301 2 talk IVC6
0.4 4 Inserv Jan 13 14:54:12 *DNIS_SVC 4302 2 talk IVC6
0.5 5 Manoos Jan 13 14:54:12 *DNIS_SVC 2 talk IVC6
I will rewire at a latter time (unless I have to do it now). So now, if Intuity with 4 lines looks like the above, but what should the hung group look like? Specifically 3 & 6?
Hunt Group page 3 of 7
Group number 1 Group ext 4376 Group type ucd
1 4306
2 4307
3
4 4301
5 4302
6
Is the above correct with 3 & 6 blank?
I don't recommend it, but yes it will work as long as they are in their correct positions, as you have seen. What I see you doing is spreading the 4 switch ports over the 2 ports on the AYC10 card for redundancy. Each port on the AYC10 board supports 3 T&R lines each for a total of 6 per board. Is your machine only licensed for 4 ports??
FYI the pinout for the AYC10 boards is USOC RJ-45 which is the same as USOC RJ-25 6 wire cabling except the brown pair is not used. Note: The pinout is different from 568A/B.
I generally make pigtails from cat5 data cable (solid wire) and put RJ-45's on one end and punch the other end straight to the switch ports to eliminate additional crossconnects (whenever possible) and possible trouble points.
I am glad you were able to resolve your Issue, happy to help!
FYI the pinout for the AYC10 boards is USOC RJ-45 which is the same as USOC RJ-25 6 wire cabling except the brown pair is not used. Note: The pinout is different from 568A/B.
I generally make pigtails from cat5 data cable (solid wire) and put RJ-45's on one end and punch the other end straight to the switch ports to eliminate additional crossconnects (whenever possible) and possible trouble points.
I am glad you were able to resolve your Issue, happy to help!
- Thread starter
- #23
- Thread starter
- #24
Need more help....
As shown above, Audix works for internal calls. A call comes in on the trunk, the receptionist answers it and transfers to an extension wherein Audix picks up and speaks the subscriber name. Everything is OK. But when the call arrives after hours, the auto attendant gives the call to Audix wherein “your call is being answered by Audix. Please enter the extension you are calling”
The personal greeting “thank you for calling, press 1 for sales, press 2 for acct or press 3 for personnel" has been recorded and is active for all calls. But the caller gets the system greeting from cimAUDIX. What needs to be done to play the personal greeting?
As shown above, Audix works for internal calls. A call comes in on the trunk, the receptionist answers it and transfers to an extension wherein Audix picks up and speaks the subscriber name. Everything is OK. But when the call arrives after hours, the auto attendant gives the call to Audix wherein “your call is being answered by Audix. Please enter the extension you are calling”
The personal greeting “thank you for calling, press 1 for sales, press 2 for acct or press 3 for personnel" has been recorded and is active for all calls. But the caller gets the system greeting from cimAUDIX. What needs to be done to play the personal greeting?
Your day attd greeting and your night attd greeting, may or not be the same one. Again the call information is not being passed to Annie. In this case, at night, it should come in at a trunk level.
Do " disp auto ro" and see (and post) what is there. you may have something like this.
ext sched holi day Night alt
xxxx bus1 xxxx yyyy
if you do not have anything for night (yyyy), or the box is not administered you might experience what you are indicating. You can use the same box (xxxx) for night but it must be admin as such.
Do " disp auto ro" and see (and post) what is there. you may have something like this.
ext sched holi day Night alt
xxxx bus1 xxxx yyyy
if you do not have anything for night (yyyy), or the box is not administered you might experience what you are indicating. You can use the same box (xxxx) for night but it must be admin as such.
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1
- #26
I seem to remember there being something about an audix receiving the trunk group number when the pbx is in nights. I'm not saying it happens ALL the time. I only saw it once in a Mode Code environment on an older G3.
So, if it's trunk group 3, then put 03 as a two digit number in the Auto Attendant Routing form and point it to the Night Auto Attendant.
Also, look in the Admin Activity log to see if you can spot calls arriving for mailboxes that don't exist. That may shed a little more light on what's happening.
So, if it's trunk group 3, then put 03 as a two digit number in the Auto Attendant Routing form and point it to the Night Auto Attendant.
Also, look in the Admin Activity log to see if you can spot calls arriving for mailboxes that don't exist. That may shed a little more light on what's happening.
rockspop,
The system is DCIU, the system provides integration out of band. Trunk info is passed in the messaging setup, but most likely is incorrect destination or has no place to go when in night mode.
This is a system that was purchased aftermarket to replace a failed system, and had to be programmed from scratch. A few pieces of the puzzle are still missing.
The system is DCIU, the system provides integration out of band. Trunk info is passed in the messaging setup, but most likely is incorrect destination or has no place to go when in night mode.
This is a system that was purchased aftermarket to replace a failed system, and had to be programmed from scratch. A few pieces of the puzzle are still missing.
- Thread starter
- #28
Entered “disp auto ro” and it shows
AUTO ATTENDANT ROUTING TABLE
Incoming called Business Holiday Day Night Alternate
Number Schedule Schedule ServiceService Service
9879853 bus1 hol1 4331 4501
The incoming called number(above) is the Group name of the co trunk. As rockspop suggested, should the incoming called number be 05. Note that although listed above, bus1 and hol1 are blank tables.
Disp trunk group 5 shows
………Night service 4501
………Incoming destination 4331
Station 4331 is the console and has button 9 assigned as “night service” …Question…when this button is pressed, all calls go to 4501…..And when not pressed, all calls go to 4331. Does this override the routing table? Or is this causing a problem for Annie ?
Audix has both 4331 & 4501 as subscribers with auto attendant permission and a menu such as
Button extension treatment comment
1. 4340 ca sales
2. 4345 ca acct
3. 4346 ca personnel
In summary: during the day an incoming call rings on 4331 wherein the receptionist answers and transfers to an extension covered by Audix. This is working OK. When button 9 is pressed for night service, the incoming call hears Annie say “Your call is being answered by AUDIX…please enter the extension”…...So what needs to be done to play the auto attn greeting “press 1 for sales, press 2 for acct, press 3 for personnel”
AUTO ATTENDANT ROUTING TABLE
Incoming called Business Holiday Day Night Alternate
Number Schedule Schedule ServiceService Service
9879853 bus1 hol1 4331 4501
The incoming called number(above) is the Group name of the co trunk. As rockspop suggested, should the incoming called number be 05. Note that although listed above, bus1 and hol1 are blank tables.
Disp trunk group 5 shows
………Night service 4501
………Incoming destination 4331
Station 4331 is the console and has button 9 assigned as “night service” …Question…when this button is pressed, all calls go to 4501…..And when not pressed, all calls go to 4331. Does this override the routing table? Or is this causing a problem for Annie ?
Audix has both 4331 & 4501 as subscribers with auto attendant permission and a menu such as
Button extension treatment comment
1. 4340 ca sales
2. 4345 ca acct
3. 4346 ca personnel
In summary: during the day an incoming call rings on 4331 wherein the receptionist answers and transfers to an extension covered by Audix. This is working OK. When button 9 is pressed for night service, the incoming call hears Annie say “Your call is being answered by AUDIX…please enter the extension”…...So what needs to be done to play the auto attn greeting “press 1 for sales, press 2 for acct, press 3 for personnel”
- Thread starter
- #29
The call routing table with a bus sched that is blank for all entries assumes that the voicemail is in night mode at all times.
Internally routed calls from subscriber to Annie answer normally because they are not subject to business hours.
Your TG5 Day incoming destination is 4331, what is that, LDN, the operator? Also what type of trunking do you have?
Your night destination is 4501, The AA will answer as 4501 whenever a call is directed to it, if the night destination in the TG 5 is 4501 and is enabled by the operator activating the night-service button, then the switch sends a message as a night-mode trunk level call to Annie and she should respond with the greeting and routing defined in 4501.
I am confused by your 7 digit number (9879853) in AA routing table, your dial plan is apparently 4 digits. Annie wouldn't have a match to respond in any case here, she does not route calls from TG names, she routes calls based on information contained in the DCIU messaging.
This messaging is similar in nature to what a mode-code machine sends, but in your case it it is sent "out-of-band" on the link.
Internally routed calls from subscriber to Annie answer normally because they are not subject to business hours.
Your TG5 Day incoming destination is 4331, what is that, LDN, the operator? Also what type of trunking do you have?
Your night destination is 4501, The AA will answer as 4501 whenever a call is directed to it, if the night destination in the TG 5 is 4501 and is enabled by the operator activating the night-service button, then the switch sends a message as a night-mode trunk level call to Annie and she should respond with the greeting and routing defined in 4501.
I am confused by your 7 digit number (9879853) in AA routing table, your dial plan is apparently 4 digits. Annie wouldn't have a match to respond in any case here, she does not route calls from TG names, she routes calls based on information contained in the DCIU messaging.
This messaging is similar in nature to what a mode-code machine sends, but in your case it it is sent "out-of-band" on the link.
- Thread starter
- #31
Thank you for the reply. Here the current setup
AUTO ATTENDANT ROUTING TABLE
Incoming called Business Holiday Day Night Alternate
Number Schedule ScheduleService Service Service
4331 bus1 4331 4501
Trunk group 5 type CO...night service 4501...Incoming destination 4331
Station 4331 is the operator/reception
Disp sta 4331 shows type 7444D, port 01A0608, coverage path 5, button assignment 9 as night-serv
Disp sta 4501 shows type 2500 port X, coverage path 5
The incoming personal greeting “thank you for calling, press 1 for sales, press 2 for accounting or press 3 for personnel" has been recorded and is active for all calls. But the caller gets the system greeting from cimAUDIX. That is “your call is being answered by Audix. The person you called is not available. To leave a message use touch tones to reenter the number you called” … If I now enter a valid extension, the call is handled properly with Audix speaking the personal greeting for that extension. But customers calling the main number do not know the extension numbers, so the dilemma is setting up Audix to properly play the auto attendant menu….
AUTO ATTENDANT ROUTING TABLE
Incoming called Business Holiday Day Night Alternate
Number Schedule ScheduleService Service Service
4331 bus1 4331 4501
Trunk group 5 type CO...night service 4501...Incoming destination 4331
Station 4331 is the operator/reception
Disp sta 4331 shows type 7444D, port 01A0608, coverage path 5, button assignment 9 as night-serv
Disp sta 4501 shows type 2500 port X, coverage path 5
The incoming personal greeting “thank you for calling, press 1 for sales, press 2 for accounting or press 3 for personnel" has been recorded and is active for all calls. But the caller gets the system greeting from cimAUDIX. That is “your call is being answered by Audix. The person you called is not available. To leave a message use touch tones to reenter the number you called” … If I now enter a valid extension, the call is handled properly with Audix speaking the personal greeting for that extension. But customers calling the main number do not know the extension numbers, so the dilemma is setting up Audix to properly play the auto attendant menu….
- Thread starter
- #32
I noticed that the AUTO ATTENDANT ROUTING TABLE has
a page 2
Page 1 shows:
Incoming called Business Holiday Day Night Alternate
Number Schedule Schedule Service Service Service
4331 bus1 4331 4501
Page 2 has no entries:
Incoming called Business Holiday Day Night Alternate
Number Schedule Schedule Service Service Service
Perhaps the blank second page is confusing everyone.
Thank you for your help.....
a page 2
Page 1 shows:
Incoming called Business Holiday Day Night Alternate
Number Schedule Schedule Service Service Service
4331 bus1 4331 4501
Page 2 has no entries:
Incoming called Business Holiday Day Night Alternate
Number Schedule Schedule Service Service Service
Perhaps the blank second page is confusing everyone.
Thank you for your help.....
The multiple pages in the routing tables are to allow for many entries for digit translation.
OK! That being said; If 4501 exists in the switch as a night destination, has an x-ported station with a coverage path to Annie, and she is not sending the call to AA 4501, then she is not seeing 4501, hence the cim response!
Print or write down the definitions for 4501, and remove it.
Now, recreate 4501 as an AA with the previously recorded definitions, transfer "Y" and re-record the name and routing message, and try it again.
I am going to assume that x4331 has a similar AA mailbox or at least a mailbox to receive any calls the operator missed during the course of the day, since the 7444 set is not a true Attd console.
OK! That being said; If 4501 exists in the switch as a night destination, has an x-ported station with a coverage path to Annie, and she is not sending the call to AA 4501, then she is not seeing 4501, hence the cim response!
Print or write down the definitions for 4501, and remove it.
Now, recreate 4501 as an AA with the previously recorded definitions, transfer "Y" and re-record the name and routing message, and try it again.
I am going to assume that x4331 has a similar AA mailbox or at least a mailbox to receive any calls the operator missed during the course of the day, since the 7444 set is not a true Attd console.
- Thread starter
- #34
Well...I remove subscriber 4501 and then added subscriber 4501 as suggested. Still getting the cim response "your call is being answered by Audix. The person you called is not available. To leave a message use touch tones to reenter the number you called” …
Now, when I enter a valid extension, the call is handled properly with Audix speaking the personal greeting for that extension.
Would the next step be removing and adding (in the switch) station 4501...or what????
Yes the 7444 is not a true attd. It was used since there are only 8 employees (and only 8 mailboxes. And yes, subscriber 4331 was set up just like the re-established 4501.
phonesrus...thanks for all your replys and for sticking with me...look forward to your next reply...john456
Now, when I enter a valid extension, the call is handled properly with Audix speaking the personal greeting for that extension.
Would the next step be removing and adding (in the switch) station 4501...or what????
Yes the 7444 is not a true attd. It was used since there are only 8 employees (and only 8 mailboxes. And yes, subscriber 4331 was set up just like the re-established 4501.
phonesrus...thanks for all your replys and for sticking with me...look forward to your next reply...john456
OK, try this, it's kinda hard to see what is happening, you should not be getting the cim response to an administered sub, unless something is messing with it.
Add the below to the auto routing table.
Also tell me what is admin in cov pa 5
Incomm bus sh hol sch day night alt
4501 bus1 4501
Add the below to the auto routing table.
Also tell me what is admin in cov pa 5
Incomm bus sh hol sch day night alt
4501 bus1 4501
- Thread starter
- #38
- Thread starter
- #39
Here's the setup--
Coverage Path 5
Next path number: blank
Sta/Grp status Inside Outside
Active? n n
Busy y y
Don’t answer y y
All n n
Ind/SAC/goto cover y y
Cover point 1:h5
====
Station 4331 and 4501 are Coverage path 5
====
Hunt Group 5
Group ext 4500
Name AUDIX AA
Night service 4501
Coverage path: blank
Page 2 Message Center: none
Page 3 Group member assignment
Ext name
4306 ch0
4307 ch1
====
With the Routing table as follows, call at noon gets the system greeting from cimAUDIX.
Incoming called Business Holiday Day Night Alternate
Number Schedule Schedule Service Service Service
4331 bus1 4331 4501
With the Routing table as follows, call at noon gets the system greeting from cimAUDIX
Incoming called Business Holiday Day Night Alternate
Number Schedule Schedule Service Service Service
4501 bus1 4501 4501
===
Bus1 has Monday to Friday set at 8:30 to 17:30
Saturday and Sunday are blank
===
Coverage Path 5
Next path number: blank
Sta/Grp status Inside Outside
Active? n n
Busy y y
Don’t answer y y
All n n
Ind/SAC/goto cover y y
Cover point 1:h5
====
Station 4331 and 4501 are Coverage path 5
====
Hunt Group 5
Group ext 4500
Name AUDIX AA
Night service 4501
Coverage path: blank
Page 2 Message Center: none
Page 3 Group member assignment
Ext name
4306 ch0
4307 ch1
====
With the Routing table as follows, call at noon gets the system greeting from cimAUDIX.
Incoming called Business Holiday Day Night Alternate
Number Schedule Schedule Service Service Service
4331 bus1 4331 4501
With the Routing table as follows, call at noon gets the system greeting from cimAUDIX
Incoming called Business Holiday Day Night Alternate
Number Schedule Schedule Service Service Service
4501 bus1 4501 4501
===
Bus1 has Monday to Friday set at 8:30 to 17:30
Saturday and Sunday are blank
===
There should be no night destination in hunt group 5 Audix, the auto-attd routing will send the calls correctly when the system is in day or night mode. The night mode destination for a hunt group is designed to be controlled by a separate night-service button specifically for the group.
The switch tells the voicemail thru the link that the switch is in day,or in night mode, when activated on the console.
Post a print of the console.
Also try what rockspop suggested from the log, it will show call progress information.
The switch tells the voicemail thru the link that the switch is in day,or in night mode, when activated on the console.
Post a print of the console.
Also try what rockspop suggested from the log, it will show call progress information.
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