Audio interruption when cell phone get a text message

[1965flyfisher]

This was very strange in an R11.0, VM pro, PRI.
I had set up mobile twinning which worked great. One Customer comes back to work and turns off the twinning.
She is on her 1616 talking and she gets a text message on her cell phone and it interrupts her audio on the phone for about 4-5 SEC. I found that turning off the IP Office mobility for her stopped the interruption.
I really don’t see why this was causing the problem.

 

[janni78]

Sounds like she's using the same headset for deskphone/mobile, there's no reason a text message should interrupt a 16xx phone.

"Trying is the first step to failure..." - Homer

 

[1965flyfisher]

I thought the same thing since she had a Bluetooth headset. I physically unplugged it and powered it off.
When she first reported this I thought she was doing something wrong, but when I disconnected the headset I couldn't believe it. It does this with every text message she gets. The only way it could do something to her call is a message on the PRI D channel from the outside.
Final thought Both Cell phone are PRI are AT&T.

 

[1965flyfisher]

I'm going to try this myself on a remote worker 9608 from my office. I keep remote workers on many of my larger systems to test. I'll set up my extension with twinning and turn it off and see if it happens to me.

 

[critchey]

That is very interesting. I had calls twinned to my cell when our state was shut down and when I came back into the office I just turned twinning off but my mobility is still setup and I do not get this issue. Possibly a version issue?

The truth is just an excuse for lack of imagination.

 

[icet500]

Run a pri monitor trace and post it here. Don’t forget to check mark isdn filter.