Hello all,
I'm trying to tackle this issue for a school that I'm servicing. They are NOT receiving incoming calls, but they can call out. Whenever anyone calls the school the following msg is heard, "Attendant Service not available, try again later. Please disconnect..."
I've Google searched this dozens of times, and the most common solution is to make sure that your Auto-Attendant greeting is available. The greeting that we need active is selected as active, so all good there. However, I noticed that we have 3 options for the greeting available: Press (1) to make the greeting active for Internal Calls; Press (2) to make greeting active for External Calls; Press (0) to make greeting active for ALL calls.
However, there is a problem: Options (1) & (0) make the greeting active for ALL calls after I select them. That's not right. I just want the greeting active for External Calls only. But Audix says, "okay I'll make the greeting set for ALL calls regardless of what options I gave you..."
I'm still new to this, so what ever you can assist me with is appreciated. Also, let me know what additional information.
Tom
I'm trying to tackle this issue for a school that I'm servicing. They are NOT receiving incoming calls, but they can call out. Whenever anyone calls the school the following msg is heard, "Attendant Service not available, try again later. Please disconnect..."
I've Google searched this dozens of times, and the most common solution is to make sure that your Auto-Attendant greeting is available. The greeting that we need active is selected as active, so all good there. However, I noticed that we have 3 options for the greeting available: Press (1) to make the greeting active for Internal Calls; Press (2) to make greeting active for External Calls; Press (0) to make greeting active for ALL calls.
However, there is a problem: Options (1) & (0) make the greeting active for ALL calls after I select them. That's not right. I just want the greeting active for External Calls only. But Audix says, "okay I'll make the greeting set for ALL calls regardless of what options I gave you..."
I'm still new to this, so what ever you can assist me with is appreciated. Also, let me know what additional information.
Tom