Attendant sees no number on display

[telecomadmin12]

I have a problem with my switchboard operator. She pushed some of her feature buttons and now her display won't show the number of an incoming call anymore.These are her assignments:
FEATURE BUTTON ASSIGNMENTS
Please also explain what atd-qcalls, aux-work and trk-id buttons mean. I believe she was using trk-id button, mct-act and forced release.

1: split 13: mct-act
2: em-acc-att 14: trk-id
3: cw-ringoff 15: abrv-dial List: 1 DC: 11
4: abrv-dial List: 1 DC: 19 16: atd-qcalls
5: class-rstr 17: aux-work RC: 0 Grp: 7
6: hold 18: aux-work RC: 0 Grp: 8
7: busy-ind TAC/Ext: 300 19: forced-rel
8: busy-ind TAC/Ext: 301 20: mct-contr
9: busy-ind TAC/Ext: 302 21: hunt-ns Grp: 7
10: busy-ind TAC/Ext: 303 22: hunt-ns Grp: 3
11: busy-ind TAC/Ext: 304 23: night-serv
12: busy-ind TAC/Ext: 305 24: pos-busy
13: mct-act
14: trk-id
15: abrv-dial List: 1 DC: 11
16: atd-qcalls
17: aux-work RC: 0 Grp: 7
18: aux-work RC: 0 Grp: 8
19: forced-rel
20: mct-contr
21: hunt-ns Grp: 7
22: hunt-ns Grp: 3
23: night-serv
24: pos-busy

Thanks for your help guys

 

[BoskerTheArkite]

Check the power to the board. Sounds like the brick may be unplugged.

 

[wmainc]

Look under the display button assignments. Is there a "normal" button? Have her press that.

 

[telecomadmin12]

Thanks guys. She was playing with the Malicious call trace button and I had to deactivate it.