Attendant Schedules

[rmbbikes]

How can I define a time schedule for a day of the week in Octel. I went into the attendant schedule and only see where you can define a weekday or weekend and holiday. I want to be able to control a particular day such as friday when people go home early and I need to change the time.

Right now I have my attendant defined as part time begin time 6:30am end at 8:00pm.

This works great except for when friday comes around and everyone leaves early. How can an operator send calls to the night mailbox and overide the schedule. I can't see how it is possible but perhaps some of you have a work around.

I should probably mention that I have the main number 8100 set up as an acd sent directly to mailbox 8100 with a call tree built.
KB

 

[doktor]

Hi rmbbikes

If it is an OCTEL 200/300 or VMX-100, you will have to use the . A SCH or .M SCH commands in the UPDATE prompt.
For each time schedule an INFORMATION TABLE needs to be created before.
A holiday table can be created, also.
Then the exceptions / holidays can point on a special INFO TABLE.
BR doktor

 

[rmbbikes]

Sorry it's an octel 250 and I don't understand what your talking about.

KB

 

[KenMeans]

you can change the att sch by the day of the week

 

[KenMeans]

in the attn sch on the 2nd page is a table that will let you setup what is a week day and a weekend day. you canset this up so the close time on friday is differant than mon to thursday

 

[rmbbikes]

Ok I have found the field on the second page of the attendant schedule but how do you actually tell it what the business hours for a particular day are? I see where you can define it as Y or N but not for time.
My Schedule is Mon Tues Thurday 7:30 to 7:30 and Wed Fri 7:30 to 4:30.

TIA

Keith