How can I define a time schedule for a day of the week in Octel. I went into the attendant schedule and only see where you can define a weekday or weekend and holiday. I want to be able to control a particular day such as friday when people go home early and I need to change the time.
Right now I have my attendant defined as part time begin time 6:30am end at 8:00pm.
This works great except for when friday comes around and everyone leaves early. How can an operator send calls to the night mailbox and overide the schedule. I can't see how it is possible but perhaps some of you have a work around.
I should probably mention that I have the main number 8100 set up as an acd sent directly to mailbox 8100 with a call tree built.
KB
Right now I have my attendant defined as part time begin time 6:30am end at 8:00pm.
This works great except for when friday comes around and everyone leaves early. How can an operator send calls to the night mailbox and overide the schedule. I can't see how it is possible but perhaps some of you have a work around.
I should probably mention that I have the main number 8100 set up as an acd sent directly to mailbox 8100 with a call tree built.
KB