Attendant Console volume

[imbinary]

Due to issues with her old headset I had to get our operator a new one. She complains that the volume on this one is a lot lower then the old one and she has to adjust the volume on every call. I checked to see that CM15135>13-15 =0 which are the typical restriction class's that we use. I don't however see a way to determine if the attendant console actually uses one of these 3. Can someone tell me how to see the service classes assigned to the attendant console and/or how to make it remember the volume?

Thanks
Chris

 

[belevedere]

What kind of console is it? SN716?

 

[imbinary]

Yes it is the SN716.

 

[belevedere]

The following is an excerpt from the installation manual. This shows how to set up a SN716 DESKCON Attendant console. I suggest you get an installation manual and look up the SN716 for details. You can probably find one at

http://www.wedophones.com

Configuration Menu
Configuration Menu is used to assign configuration data for the SN716 DESKCON. The menu has
the following items:
1. HEADSET/HANDSET
2. HEADSET TYPE
3. MUTE
4. REC CONTROL
5. PAGE CONTROL
6. SUP CONNECTION NOTE
7. REC VOLUME NOTE
8. BLF NOTE
9. HOLD/START/RELEASE/SWAP
10. 2ND RINGING
11. RINGING
12. RECEIVER VOL SET
13. FUNCTION KEY SWAP NOTE
14. RINGER VOLUME IN PB NOTE
15. POWER CONTROL
16. CONF. TONE FOR ALL KEYS
NOTE: This item can not be used for the NEAX 2000 IPS.
(a) Displaying Configuration Menu
Press the L4, L5 and SRC key simultaneously and turn on the power (Plug the AC/DC adapter
of the SN716 DESKCON in AC outlet).
Displaying the Configuration Menu
Continued on next page
Alarm
LDN TIE Busy ATND NANS Recall
EMG BV TRKSL Call Park SC SVC
PAGE
Start
REC
Night
Mute Position Busy
SRC DEST
3
DEF
2
ABC
1
L 6
L 5
L 3
L 1
6
MNO
5
JKL
4
GHI
9
WXYZ
8
TUV
0
7
PQRS
* #
Cancel
Talk
Release Hold Answer
Position Position
Night
L4 key
L2 key
Available Busy
L 4
L 2
SRC key
Position Busy lamp
L5 key
SN716 DESKCON (DLC)
– 222 – NWA-008841-001 Rev.5.0
90ch2002.fm
The first page of Configuration Menu appears on the LCD. Configuration Menu has a total of five
or six pages.
• 1st Page
• 2nd Page
• 3rd Page
• 4th Page
• 5th Page
• 6th Page
[CONFIG MENU P1] VER x SRC: prev page
1: HEADSET/HANDSET DEST: next page
2: HEADSET TYPE Release: exit
3: MUTE Answer: update
[CONFIG MENU P2] VER x SRC: prev page
1: REC CONTROL DEST: next page
2: PAGE CONTROL Release: exit
3: SUP CONNECTION Answer: update
[CONFIG MENU P3] VER x SRC: prev page
1: REC VOLUME DEST: next page
2: BLF Release: exit
3: HOLD/START/RELEASE SWAP Answer: update
[CONFIG MENU P4] VER x SRC: prev page
1: 2ND RINGING DEST: next page
2: RINGING Release: exit
3: RECEIVER VOLUME SET Answer: update
[CONFIG MENU P5] VER x SRC: prev page
1: FUNCTION KEY SWAP DEST: next page
2: RINGER VOLUME IN PB Release: exit
3: POWER CONTROL Answer: update
[CONFIG MENU P6] VER x SRC: prev page
1: CONF. TONE FOR ALL KEYS DEST: next page
Release: exit
Answer: update
SN716 DESKCON (DLC)
STEP1: When pressing the DEST key, the display changes to the next page. When returning to the previous
page, press the SRC key.
STEP2: When pressing the Release key, Configuration Menu disappears and the SN716 DESKCON returns
to normal operation.
(b) Selection of Configuration Item
By using a numeric key, press the desired number in Configuration Menu. A menu for assigning
configuration data appears. Assign configuration data referring to “Assignment of Configuration
Data” on the next page.
Selecting a Configuration Item
Alarm
LDN TIE Busy ATND NANS Recall
EMG BV TRKSL Call Park SC SVC
PAGE
Start
REC
SRC key
Night
Mute Position Busy
SRC DEST
3
DEF
2
ABC
1
L 6
L 5
L 4
L 3
L 2
L 1
6
MNO
5
JKL
4
GHI
9
WXYZ
8
TUV
0
7
PQRS
* #
Cancel
Talk
Release Hold Answer
Position Position
Night
DEST key
Answer key
Numeric keys Release key
Available Busy
SN716 DESKCON (DLC)
(c) Assignment of Configuration Data
This section explains how to assign each configuration data. When assigning configuration data,
the following shaded keys are used.
Assigning Configuration Data
Alarm
LDN TIE Busy ATND NANS Recall
EMG BV TRKSL Call Park SC SVC
PAGE
Start
REC
SRC key
Night
Mute Position Busy
SRC
3
DEF
2
ABC
1
L 6
L 5
L 4
L 3
L 2
L 1
6
MNO
5
JKL
9
WXYZ
8
TUV
0
7
PQRS
* #
Cancel
Talk
Release Hold Answer
Position Position
Night
Numeric keys
Available Busy
DEST
DEST key 4
GHI
SN716 DESKCON (DLC)
(d) Updating Configuration Data
After assigning the configuration data, take the next step as below:
- To update the configuration data
While one of configuration menus is displayed on the LCD, press Answer key. (DESK CONSOLE
is automatically restarted.)
- To cancel update
Press Release key.
Updating Configuration Data
Alarm
LDN TIE Busy ATND NANS Recall
EMG BV TRKSL Call Park SC SVC
PA

 

[OzzieGeorge]

Is it a corded or a cordless headset and what make and model is it?

 

[imbinary]

Thanks Belevedere. Adjusting the settings in the sn716 configuration menu I was able to raise the default volume.

OzzieGeorge: It is a wired Plantronics H361.

 

[OzzieGeorge]

If Belvedere's solution has solved the problem then it doesn't matter! Enjoy your new headset!

 

[3racefan3]

For the Attcon use CMD 6023 to keep volume level the same after hangup.