I have a customer with a CS1K/Opt11 SF Rel 4.50. Incoming Calls are answered by the Call Pilot Auto Attendant. If the caller 0's out, the call then goes to the receptionist M2250 console. If the call is not answered after 4 rings they want it to forward to another extension. They claim this used to work without putting the Console in Night Service. Is this possible and if so what do I have to change to make it work?
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Attendant Console Call Fwd on No Answer 1
- Thread starter Trustel
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StanleySteamer
Technical User
Look in the Features Guide for
Attendant Alternative Answering - applies to calls that have been presented to a console loop key
and
Attendant Overflow Position - applies to calls waiting in the attendant queue
Attendant Alternative Answering - applies to calls that have been presented to a console loop key
and
Attendant Overflow Position - applies to calls waiting in the attendant queue
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