ARS Secondary Dial Tone

[vtphilk]

I'm trying to get a setup using ARS to play secondary dial tone.

The scenario is client dials 66. Short code sends this action with the code 66N; to telephone number N at the line of ARS Route ID 60 (See attached pic for ARS setup).

I then have a ARS setup to send out the proper digits (I masked the actual digits I send in example).

All that is working.

What is not working, is if the client dials just 66 and pauses to whatever the dial delay time (4 seconds here) then they get a secondary dial tone that sounds like the network dial tone. However, if they try and input any digits even the number 1 it immediately disconnects.

Before with no T1 when you dialed the 66 it would sieze a trunk like then sound the network dial tone there. I want to emulate that here so not to confuse users. Is it possible to send dialtone but still use the short codes I have specified in the ARS route?

Monitor of the actions shows that it's not finding a matching short code...

 

[amriddle01]

Try changing the shortcode that points to the ARS to 66N (without the and add an entry of N Dial Ns123456 in the ARS.

ACS - IP Office Implement

 

[vtphilk]

Problem I encounter when I do that is it tries to send out the PRI the digits before they are done dialing. The PRI does not like this and rejects the call.

 

[amriddle01]

Change the ARS N shortcode to N; Dial N

ACS - IP Office Implement

 

[Notsetinstone]

Stay away from N as much as you can. In the US use 1xxxxxxxxxx and xxxxxxxxxx. It makes life worth living.

 

[amriddle01]

OK then, in your original picture change the xxxxxxx shortcode to be xxxxxxx Dial .s1234567 instead of Ns123457 thats probably why it's not matching the shortcode.

ACS - IP Office Implement

 

[amriddle01]

in fact scratch that last one, makes no difference

ACS - IP Office Implement

 

[vtphilk]

I'm only using N in the outside Shortcode. Once it gets into the ARS the shortcodes are 1XXXXXXXXXX and XXXXXXXXXX. You think the N in the main shortcode list is causing the prob?

Or you think I should try changing the ARS shortcode to 1XXXXXXXXXX + N;s1234567890.

Speaking of...how should it be...

N;s1234567890

or
Ns1234567890;

?

 

[amriddle01]

Did you try just taking the ; off the "outside" shortcode so 66N not 66n; but leaving the ARS as was?

ACS - IP Office Implement

 

[vtphilk]

Yep...That worked! Thanks much!

So I have no ; in the main shortcode. And inside the ARS I have the XXXXXXXXXX or 1XXXXXXXXXX for 10digit + 11digit dialing. I think the problem was originally I had a N; in the ARS which was causing my problems.

Thanks again!