ARS and Prefix Marks

[wheelma2]

If I set Prefix Mark 1 on a route, CM is setting up 7 digit HNPA calls with a leading 1. I was under the impression Prefix Mark 1 would only setup the 1 on 10D FNPA. What am I missing?

 

[smokinjoe2938]

how is the ars entry set up?

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[wheelma2]

Here is the ARS entry:

84                     7      7      341      hnpa

Here is a trace without Prefix Mark 1 on route 341:

14:58:55     dial 9840739 route:HNPA|ARS
14:58:55     term trunk-group 1934      cid 0x2cfe
14:58:56     dial 98407394 route:HNPA|ARS
14:58:56     route-pattern  341 preference 1 location 34  cid 0x2cfe
14:58:56     seize trunk-group 1934 member 22    cid 0x2cfe
14:58:56     [b]Setup digits 8407394[/b]
14:58:56     Calling Number & Name 5555555555 NO-CPName
14:58:56     Proceed trunk-group 1934 member 22    cid 0x2cfe
14:58:59     Alert trunk-group 1934 member 22    cid 0x2cfe

Here is a trace with Prefix Mark 1 on route 341:

15:01:10     dial 9840739 route:HNPA|ARS
15:01:10     term trunk-group 1934      cid 0x2d36
15:01:10     dial 98407394 route:HNPA|ARS
15:01:10     route-pattern  341 preference 1 location 34  cid 0x2d36
15:01:10     seize trunk-group 1934 member 22    cid 0x2d36
15:01:10     [b]Setup digits 18407394[/b]
15:01:10     Calling Number & Name 5555555555 NO-CPName
15:01:10     Proceed trunk-group 1934 member 22    cid 0x2d36
15:01:13     Alert trunk-group 1934 member 22    cid 0x2d36

NOTE: I masked the Calling Number.

 

[wheelma2]

At this particular location (34), the service provider (Windstream) still completes the local call with the leading 1. But at another location or ours, the service provider (TW Telecom) will deny the call with a "You do not need to dial the 1" type of error message.

 

[smokinjoe2938]

As this is a local call, remove the prefix of 1 as it is not needed for hnpa calls with length of 7

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[smokinjoe2938]

ok sorry I see now, you would need an additional in ars for 84, one for 7 digits and one for 10 digits if needed.

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[4merAvaya]

Prefix Mark 4 will prevent prepending the digit '1'.

Kevin