ARCserveIT 6.6 reinstalled, now media unrecognised

[danielnevans]

I was unable to stop an active job in ARCserveIT 6.6 on our NT server. I applied a patch from CA that did not work so in desperation I uninstalled ARCserveIT for workgroups and then reinstalled it. However now the media is unrecognised. I do not have the option to catalog the media.

Why would this happen and how can I resolve it?

Any help would be greatly appreciated

 

[zord]

Can you format the media (with any name) ?
If you can get ARCserve to format the tape, you can then erase it.

 

[danielnevans]

I don't think I'll have any problem formatting and erasing the media. It does give me the option to. My concern is restoring data from media that is now unrecognised.

 

[Lou0686]

Hi,

What you'll need to do is merge the tapes into the database.

Lou

 

[danielnevans]

When I attempt to merge, it does not allow me to use the default "*" as the media name. If I make up a media name, it then requests me to mount that media.

 

[danielnevans]

Any other ideas on how to resolve this one?