Application Error with McShield.exe 5

[dmb11]

Hi,

Several users I support are having application errors associated with McShield.exe and McAfee AV becomes disabled. It either happens on start-up on one of the Windows NT PC's and happens when running a proprietary tax program on another. Is there anything that anybody knows that could cause this conflict/error? Please help! thank you.

 

[AVChap]

jamesm2002,

The best way to approach this is to talk to McAfee's Technical Support team. They would be able to dissect the problem and come up with a solution. This might be in the form of a hotfix.

Contact your friendly McAfee rep and have your grant number ready (as long as you have PrimeSupport )

AVChap

 

[Crundy]

I've given up on McAfee now and I'm using the free virus scanner from

http://www.grisoft.com/

Works really well, and doesn't grind your computer to a halt! C:\DOS:>
C:\DOS:>RUN
RUN DOS RUN!!

 

[TobyA]

We had this problem as well. After we upgraded to IE6 we started getting errors saying webscanx.exe has caused problems.

The reason for this is that we had the Internet Filter enabled in Virus Scan 4.5.0. This version isn't supported in IE6, so we have upgraded to 4.5.1 SP1 and the problem has been fixed.

Cheers,

Toby