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Any news on replacement for CCC 1
- Thread starter mforrence
- Start date
Only thing I absolutely HATE about Call Sweet is that everything has to be done with short codes. DND, login/logout etc. So you either have a hand full of short codes to remember or a bunch of features on buttons (one for DND on, one for DND off, one for login, one for logout, etc) and none of them have lights.
Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
kwing112000
Vendor
Kyle,
THey just worked that out in 4.2.11. You can do it now with the regular buttons. The only thing that i know of that is a little different is you cant use leave mail actions. You have to transfer to voicemail.
Kevin Wing
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries
THey just worked that out in 4.2.11. You can do it now with the regular buttons. The only thing that i know of that is a little different is you cant use leave mail actions. You have to transfer to voicemail.
Kevin Wing
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries
Maxwell1001
Vendor
oak ai office wallboard & reporting is really really good, very fancy wall boards, you can do pretty much everything and its quite easy to install.
Dunno. I'm liking the new CCR. I think I'll stick with Avaya on this one.
Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
I agree
So far only installed it and that went easy
ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
So far only installed it and that went easy
ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
Gonna have to ask if there is an issue in using it along with UMS and Contact Store cause I couldn't get it to work with the two of them. Did you happen to try it?
Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
I am going to try when i have the change
ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
crashtest1000
Vendor
The relaccement for CCC was SBCC but was renamed CCR. Will see how it goes but we use Zeacom for anything compex.
Who has CCR runnig in the trail?
![[cheers]](/data/assets/smilies/cheers.gif "[cheers] [cheers]")
Who has CCR runnig in the trail?
Scamp123
IS-IT--Management
- Jun 5, 2008
- 3
We are using IP Office and looking into alternative reporting tools. I have been designing reports using CCC Reporter, since the canned target reports are giving us totally inaccurate information, and have been very disappointed with the entire setup. Every time we have attempted any kind of an upgrade, we have to roll it right back because all of the numbers (even on my custom reports)go upside down post-upgrade. Looking at the articles in this forum, I am curious about Call Sweet. Does it use SQL, and can it be run side by side with CCC for evaluation purposes? Any comments on this package would be much appreciated! Thanks,
Ron
Ron
kwing112000
Vendor
Ron,
Yes it does run on SQL. I am not sure if they can be run side by side but i am sure they can do a demo for you and you will see how it reports. so far most of our customers are very happy with the product.
Kevin Wing
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries
Yes it does run on SQL. I am not sure if they can be run side by side but i am sure they can do a demo for you and you will see how it reports. so far most of our customers are very happy with the product.
Kevin Wing
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries
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