Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Any IPO licensing required for Chronicall? 1
- Thread starter biv343
- Start date
-
1
- #2
None of that. Only CTI Pro license. Well you'll also want Preferred (Voicemail Pro) LOL.
Kyle Holladay
ACSS & APSS SME Communications
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
Kyle Holladay
ACSS & APSS SME Communications
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
- Thread starter
- #3
I know I was truely amazed by the pricing as well.
Kyle Holladay
ACSS & APSS SME Communications
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
Kyle Holladay
ACSS & APSS SME Communications
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
- Thread starter
- #5
I haven't seen the pricing yet as we're still in the process of getting signed up with Xima, but its got to be cheaper than advanced edition and the agent licenses. From what little I've played with CCR, its got to be easier to set up and make work too.
cpatterson
Vendor
Just to clarify, Chronicall doesn't require any Avaya licenses but you do need Voicemail Pro if you are going to do Call Recording.
Chris Patterson
Xima Software -
Chris Patterson
Xima Software -
amriddle01
Programmer
What is the pricing? Even at the same cost I would choose it over CCR any day 
ACSS (SME)
APSS (SME)
"I'm just off to Hartlepool to buy some exploding trousers
ACSS (SME)
APSS (SME)
"I'm just off to Hartlepool to buy some exploding trousers
Must less. MUCH less as there is no agent licensing and no supervisor licensing.
Kyle Holladay
ACSS & APSS SME Communications
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA
"I have one speed, I have one gear...GO!!!" - Charlie Sheen
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
Kyle Holladay
ACSS & APSS SME Communications
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA
"I have one speed, I have one gear...GO!!!" - Charlie Sheen
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
amriddle01
Programmer
Does it cope with agents logging off and on well?
ACSS (SME)
APSS (SME)
"I'm just off to Hartlepool to buy some exploding trousers
ACSS (SME)
APSS (SME)
"I'm just off to Hartlepool to buy some exploding trousers
hairlessupportmonkey
IS-IT--Management
andy, yes.
careful, the full package with the realtime stats is USD$5999, so you need to balance CCR agent costs vs unlimited agents on chronicall. one works out cheaper than the other depending on agent numbers.
ACSS - SME
careful, the full package with the realtime stats is USD$5999, so you need to balance CCR agent costs vs unlimited agents on chronicall. one works out cheaper than the other depending on agent numbers.
ACSS - SME
cpatterson
Vendor
For smaller call centers that need Realtime Statistics Xima offers an Agent Seat licensing option. The unlimited Realtime license is nice if you have a lot of agents or are planning to grow, otherwise the Agent Seat licensing option is generally cheaper.
Chris Patterson
Xima Software -
Chris Patterson
Xima Software -
amriddle01
Programmer
It would need to be, the unlimited is not exactly "buy me now" cheap
ACSS (SME)
APSS (SME)
"I'm just off to Hartlepool to buy some exploding trousers
ACSS (SME)
APSS (SME)
"I'm just off to Hartlepool to buy some exploding trousers
kflounders
Programmer
I would like to add that I am a "Fan Boy" for XIMA. The products work so well are simple to install and require very little ongoing attention.
Kevin Flounders
Kevin Flounders
I am not very familiar with Chronicall. My company usually deals with Tapit and Veramark for call accounting. My customer is looking for very specific reports that I was told are only available with CCR. From reading this thread it sounds like chronicall could be an option instead of CCR? Can anyone elaborate on what type of information is captured with Chronicall?
Everything for every user/extension. There ae no per agent/supvervisor licenses. I have found absolutely no report in CCR that I wasn't able to generate in Chronicall with the benefit of the availability of all user information vs just those who are licensed.
Kyle Holladay
ACSS & APSS SME Communications
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA
"I have one speed, I have one gear...GO!!!" - Charlie Sheen
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
Kyle Holladay
ACSS & APSS SME Communications
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA
"I have one speed, I have one gear...GO!!!" - Charlie Sheen
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
Seems to work just fine for me.
Kyle Holladay
ACSS & APSS SME Communications
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA
"I have one speed, I have one gear...GO!!!" - Charlie Sheen
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
Kyle Holladay
ACSS & APSS SME Communications
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA
"I have one speed, I have one gear...GO!!!" - Charlie Sheen
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
chaunymony
Programmer
I'm running this on a number of sites now, about to install another this week. Actually the install this week was supposed to be CCR but I talked our salesman into changing it to Xima. I'll take the 10-15 min it takes to install and run any day over setting up CCR.
- Status
Similar threads