Any call is always a priority call on my 3725

[KaLLiSToi]

Hello,

Our system is an IP500v1 5.0.24 with a DECT R4 solution. We have a bunch of 3725 handsets connected thru IPBS1-Y4 base stations. Everything is working fine except for a problem: all calls (internal or external) received by any 3725 are flagged as priority and cannot be rejected. I don't pretend to reject priority calls, but I don't known why the calls are flagged as priority.

Thanks for your help.

Regards.

 

[tlpeter]

Sounds like a shortcode problem.
Is there a shortcode with the function priority call?

Does it match the dect phone?

BAZINGA!

I'm not insane, my mother had me tested!

 

[KaLLiSToi]

Thanks for your response.

AFAIK, there is not such shortcode (at least, not on the IPO unit).

I have done more testing. The issue is being experienced for both IP DECT and H323 extensions.

AFAIK, a call can be declined

- pressing the on-hook key on 3725 handset
- pressing the drop key on 5610/5621 phones

It's correct? If yes, it's not working for us.

Thank you again.