CM 5.1.2.416.4 on S8730 Duplicated Servers w/ G650's and 2 PN's
Have a weird issue that I've never seen before and hoping someone can shed some light on. User at analog ext. calls outbound to her house (local call) and gets their answering machine. Leaves a message as normal. This machine plays some type of beep at the end when you complete the recording of a message, then for whatever reason you hear fax tone on the line.
It sounds to me like the beep the answering machine is using somehow triggers a fax on the PBX side, but I don't see how? I have had a user at a digital phone ext. try this same scenario, and it happens then as well so I know it's not just the analog ext.
Below is a trace that I pulled when this happens from the start of the call to the point where you hear the fax tone and the caller hangs up.
11:11:46 tone-receiver 01B0103 cid 0x3043
11:11:46 active station 5367 cid 0x3043
11:11:48 dial 9625 route:HNPA|ARS
11:11:48 term trunk-group 6 cid 0x3043
11:11:49 xoip: fax:Relay modemT tty:US 10.28.125.141:15120 (igc)
LIST TRACE
time data
11:11:49 xoip: fax:Relay modemT tty:US 10.28.125.142:44100 (igc)
11:11:49 G711MU ssff ps:20 rn:1/1 10.28.125.141:15120 10.28.125.142:44100
11:11:49 dial 9625XXXX route:HNPA|ARS
11:11:49 route-pattern 1 preference 1 cid 0x3043
11:11:49 seize trunk-group 6 member 3 cid 0x3043
11:11:49 Calling Number & Name NO-CPNumber NO-CPName
11:11:49 Proceed trunk-group 6 member 3 cid 0x3043
11:11:50 Alert trunk-group 6 member 3 cid 0x3043
VOIP data from: 10.28.125.141:15120
11:12:01 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:11 Avg:0
11:12:01 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: 10.28.125.142:44100
11:12:03 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:10 Avg:0
11:12:03 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
11:12:08 active trunk-group 6 member 3 cid 0x3043
VOIP data from: 10.28.125.141:15120
LIST TRACE
time data
11:12:09 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:11 Avg:0
11:12:09 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: 10.28.125.142:44100
11:12:09 Jitter:0 0 0 0 1 1 1 0 0 0: Buff:12 WC:10 Avg:0
11:12:09 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
11:12:12 Start Fax Relay aux:none tone:CED from voip: 10.28.125.142:44100
11:12:12 Start Fax Relay aux:none tone:none from voip: 10.28.125.141:15120
11:12:17 idle station 5367 cid 0x3043
11:12:38 TRACE COMPLETE station 5367 cid 0x0
Have a weird issue that I've never seen before and hoping someone can shed some light on. User at analog ext. calls outbound to her house (local call) and gets their answering machine. Leaves a message as normal. This machine plays some type of beep at the end when you complete the recording of a message, then for whatever reason you hear fax tone on the line.
It sounds to me like the beep the answering machine is using somehow triggers a fax on the PBX side, but I don't see how? I have had a user at a digital phone ext. try this same scenario, and it happens then as well so I know it's not just the analog ext.
Below is a trace that I pulled when this happens from the start of the call to the point where you hear the fax tone and the caller hangs up.
11:11:46 tone-receiver 01B0103 cid 0x3043
11:11:46 active station 5367 cid 0x3043
11:11:48 dial 9625 route:HNPA|ARS
11:11:48 term trunk-group 6 cid 0x3043
11:11:49 xoip: fax:Relay modemT tty:US 10.28.125.141:15120 (igc)
LIST TRACE
time data
11:11:49 xoip: fax:Relay modemT tty:US 10.28.125.142:44100 (igc)
11:11:49 G711MU ssff ps:20 rn:1/1 10.28.125.141:15120 10.28.125.142:44100
11:11:49 dial 9625XXXX route:HNPA|ARS
11:11:49 route-pattern 1 preference 1 cid 0x3043
11:11:49 seize trunk-group 6 member 3 cid 0x3043
11:11:49 Calling Number & Name NO-CPNumber NO-CPName
11:11:49 Proceed trunk-group 6 member 3 cid 0x3043
11:11:50 Alert trunk-group 6 member 3 cid 0x3043
VOIP data from: 10.28.125.141:15120
11:12:01 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:11 Avg:0
11:12:01 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: 10.28.125.142:44100
11:12:03 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:10 Avg:0
11:12:03 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
11:12:08 active trunk-group 6 member 3 cid 0x3043
VOIP data from: 10.28.125.141:15120
LIST TRACE
time data
11:12:09 Jitter:0 0 0 0 0 0 0 0 0 0: Buff:11 WC:11 Avg:0
11:12:09 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
VOIP data from: 10.28.125.142:44100
11:12:09 Jitter:0 0 0 0 1 1 1 0 0 0: Buff:12 WC:10 Avg:0
11:12:09 Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0
11:12:12 Start Fax Relay aux:none tone:CED from voip: 10.28.125.142:44100
11:12:12 Start Fax Relay aux:none tone:none from voip: 10.28.125.141:15120
11:12:17 idle station 5367 cid 0x3043
11:12:38 TRACE COMPLETE station 5367 cid 0x0