Another Coverage Answer Grp. Question

[pitochueco]

I have a cov ans. group set up as follows:

line 555-1111 rings into sta 2000, which is an x port. Station 2000's coverage path is cov path 4, which uses coverage answer group 4 to ring stations 2001, 2002 and 2003.

All phones are set up to have bridged appearances of each others lines.

If a call comes into the cov ans group, and is answered by 2001 and placed on hold, 2002 or 2003 are not able to pickup that held call.

Thanks

 

[SF0751]

From the Admin manual:

If a call terminates at a telephone on an extension number other than the primary extension number (for example, terminating extension group (TEG), UCD group, call coverage answer group, or DDC group extension
number), a bridged call appearance is not maintained.

Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work."
- Thomas A. Edison

 

[pitochueco]

Thanks Susan.
That is exactly the problem. Is there a setting on System-Parameters Coverage that can over-ride this?

Thanks

 

[SF0751]

I don't think so. Instead of the CAV, why not just have a bridged-appearance of 2000 on stations 2001, 2002, and 2003?

Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work."
- Thomas A. Edison