Announcement Before Outbound Call

[TomTit]

Looking for a little help here guys. I have a client who runs a large call centre. They are looking to add the possibility of agents, who are making outbound calls, to hear an announcement for compliance reasons, if the agent dials a feature code before the outbound number. Its not something i've ever come across so any help appreciated

 

[montyzummer]

If you can be certain on the number of dialled digits for the outbound number , you can send to a vdn then vector , that says collect 12 (example for uk as they need to put the ars code in also)digits after announcement x(compliance) , then route to digits , you may have to have multiples vectors and vdns depending on the amount of dialled digits .. or get clever with variables.

I have done this once and it works ok, as long as you keep on top of documentation and admin to keep a track of changes etc

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[TomTit]

Thanks very much for that Montyzummer. I will give it a go early next week.