Analog rings before pickup 1

[Draeus]

I've got a few systems running mostly 8.1 (and one 8.0) IP Office 500 v2 with analog trunks. When I call into them, it rings 2 times before the Avaya picks it up and starts ringing internally. So while it is answered on the first ring or two on the inside, the caller has heard it ring 3 or 4 times. Is there a way to lower that? It doesn't happen on the system we set with a PRI, that one usually doesn't even ring at all before the auto-attendant is greeting the caller.

If you just hook a normal phone to the line (without the Avaya involved at all), the first ring on the caller end rings through.

I was looking at the analog options and there is the ring detection->ring persistence, but when I looked at the help on it, it said to set according to system locale. I didn't want to go messing with that until I asked you guys who have been doing this a lot longer than I. I'm wondering what kind of problems might pop up if I were to set it down to 50 or 100...

Thanks for the help!

 

[DavidCT]

That's the system waiting for incoming caller ID.
It's not unique to Avaya. All pbx's operate the same.

Go to a pri or sip to avoid this. Or turn off caller id.

 

[smokinjoe2938]

exactly as David stated

 

[Draeus]

Bummer deal. Regular phones get the caller id with the first ring. I wonder why the PBX doesn't. Oh well, small issue for the most part. Plenty of other benefits to the system.

Thanks for clearing it up for me!

 

[amriddle01]

Regular phones typically ring once then display the caller ID before the second ring, the IP Office may have to route calls differently based on caller ID so it needs to wait for at least 1 ring to get that. Then it needs to pass this on the handsets. Which if analogue also require another ring to send the caller ID again, this accounts for extra ring delay