Analog line ringing 1

[plough]

I am a Nortel guy, tying to work with an Avaya guy - I guess we will be doing more of that soon. SO here is my questions.

I have 4 lines from the Avaya 8700 (Analog) 4 digit EXT's that also have a DID ringing on them.

If I call from one 4 digit ext to another, the ring cycle is a normal ring cycle.

If I call the same line via the DID, the ring cycle is 2 short rings - pause - 2 short rings.

I am trying to hook these into my Nortel cs1000 system as a trunk and the 4 digit calls work great, but my trunk card is not recognizing the 2 ring cycle calls from the DID calls. They will go through eventually but it takes a while.

is there anything I should have teh Avaya person look at or change that will make the DID calls ring just as teh 4 digit?

 

[Duaneness]

That's the normal indicator for an "external" call. it can be changed in the system-parameters features page. Look for "Distinctive Audible Alerting", and change External to 1.

Be aware that this is a system-wide setting, so it will change the external ring for ALL users from 2 rings to 1 ring.


I've never used it, so I don't know if this will work, but there is a setting on page 2 of an analog station form called "Distinctive Audible Alert" which defaults to "Y". Maybe changing this to "N" will make all calls to that station single-ring. It's worth trying, anyway.....


- Duaneness

 

[plough]

I had him change it and we will test in AM - Thank you.

 

[plough]

Worked like a charm! Thank you!

 

[Duaneness]

Which method did you use?

 

[plough]

setting on page 2 of an analog station form called "Distinctive Audible Alert" which defaults to "Y". Maybe changing this to "N" will make all calls to that station single-ring.