AlohaOCD issues...

[oxygenetic]

I have a client on Aloha TS 6.2.11 using cashier banking. They are currently using AlohaOCD for specific promotional material. Of course, they also want the redraw of the check on the screen. The problem here is that everything EXCEPT any autogratuities will display. Not only that, the OCD doesn't take the autogratuity into consideration of the transaction. For example, my tab is $10. 15% will be $1.50. My paper check shows my total as $11.50. When I pay at the cashier with a $20 bill, I see (on the OCD)no autograt and that my change is $10. On the operator side, however, the total is $11.50 and the change is calculated as $8.50.

Regardless of the paper check, this poses a problem for their guests. I have upgraded to AlohaOCD v1.0.0.46 which is the latest but this did not correct the issue. OrderPoint! currently only works with QS. I submitted this to Radiant only to find after a few weeks that AlohaOCD has "limited functionality" as it applies to TS. They state that they have documentation explaining this. However, the documentation for the OCD software clearly states that TS is a prereq for this software.

Incidentally, the terminal is a P1510 with the correct base image and a C500 attached.

Anyone know of any fixes or work-arounds?

 

[oxygenetic]

Ok...nobody liked my question...

So, I did some research and found out that, no...there is no workaround. I approached the client with this and let him know that Radiant is working on it. However, now he wants to turn off the redraw and use the OCD as a marketing tool meaning he just wants the pretty flash animations. Does anyone know of a way of doing this?

 

[IndexRobert]

There is a new version of Orderpoint that is supposed to work well with TS. I believe it's 1.2.1128... See if that helps.

 

[oxygenetic]

I was just recently at TechFest in Atlanta and heard about that but couldn't get the version. Thanks IndexRobert! I'll give it a shot.

 

[IndexRobert]

LOL,

eventhough we didn't win, blue team still rules.....

Green got lucky

 

[IndexRobert]

By the way, you should be able to do what you mentioned in your second post really easily. Either disable FOH COM, or delete the intercept handler. That way no items will show up on the OCD, and you can basically use it as a Flash- display.

 

[oxygenetic]

Even better...I was on Blue Team!! Yes...Green team had better drivers! I deleted the intercept handler and got the result we wanted. Thanks!

 

[oxygenetic]

I checked the Radiant's ftp site. The current version is .1115. So there's a newer one?

 

[IndexRobert]

I got it from my contact at Radiant. It's an internal release. Just contact your CSC (that's how you call it, right?) and tell him you heard about this version and you want to test it to see if it works for you. We happen to be a testing partner, so I have access to these 'goodies'. Don't know how hard it is for you to get it...

Good luck!

 

[oxygenetic]

We are also a testing partner...kicker if you are in my office! I'll get to that then...thanks!

 

[IndexRobert]

Don't think so we are based in the netherlands. I probably met you at techfest....

 

[oxygenetic]

Well...thanks, Robert. I got the latest version. I'll be testing this today and let you know how it goes!