jeremywatco
IS-IT--Management
Hi there,
Across all our stores we charge a 3% "surcharge" to each guest check which is taxable. Currently we are doing this by setting up "Service Charge" on the order modes, which when used in a perfect world works great. However in our imperfect world its becoming an issue. What we've found is when a service charge is applied to a check there are a few things:
1. Any Comps or Promo's applied to the check do not recalculate the service charge
2. Can't find a way to exclude gift card sales, right now having servers split gift cards on to separate check and then have managers remove service charge.
3. If a service charge is removed from a check there is no way to re-apply it.
Now in brainstorming I've messed around with setting up an auto applied "gratuity" that's assigned to the revenue center. This works better and fixes almost all the items listed above.. EXCEPT
1. It appears after the subtotal and is taxed separate, which isn't a show stopper just draws attention to it.
2. Comps don't re-adjust total due.
So based on what I've listed above does anyone have any ideas on how I can charge a straight 3% to a check, exclude gift cards and allow comping and whatnot to affect it? Right now I am stumped and we are just "dealing" with it.
Thanks!
Across all our stores we charge a 3% "surcharge" to each guest check which is taxable. Currently we are doing this by setting up "Service Charge" on the order modes, which when used in a perfect world works great. However in our imperfect world its becoming an issue. What we've found is when a service charge is applied to a check there are a few things:
1. Any Comps or Promo's applied to the check do not recalculate the service charge
2. Can't find a way to exclude gift card sales, right now having servers split gift cards on to separate check and then have managers remove service charge.
3. If a service charge is removed from a check there is no way to re-apply it.
Now in brainstorming I've messed around with setting up an auto applied "gratuity" that's assigned to the revenue center. This works better and fixes almost all the items listed above.. EXCEPT
1. It appears after the subtotal and is taxed separate, which isn't a show stopper just draws attention to it.
2. Comps don't re-adjust total due.
So based on what I've listed above does anyone have any ideas on how I can charge a straight 3% to a check, exclude gift cards and allow comping and whatnot to affect it? Right now I am stumped and we are just "dealing" with it.
Thanks!