Aloha EDC will not accept AMEX cards

[lformolo42]

I have visanet set up and my merchants setup. I have a stand alone credit card machine that takes all cards but the terminal card swipe will not take AMEX cards. Any ideas?

 

[posknowitall]

Call your processor. They probably do not have you set up for Amex

 

[kposnet]

In EDC, check that Amex is using visanet (Configure/Cards).

 

[lformolo42]

I called AMEX and it is set up for us to use as well as our processor. It works on our stand alone machine but not the terminal swipe.

 

[Element3]

What version of Aloha are you using?
Is it PCI compliant?

 

[posknowitall]

What is the error you are getting when you swipe it on the Aloha?

 

[lformolo42]

I think our version is 6.2.8 and the error just does not authorize AMEX cards in the terminal swiper. When I try to add AMEX as our processor, it asks for Terminal ID (2 digits), Process control id (6 digits), Service id (6 digits), and network access profile id (10 digits). My terminal ID is 8 digits.

Thanks for any help...

 

[posknowitall]

Unless you are processing directly from Amex you do not need to add a processor for Amex. They will process with your current MC/Visa processor. As another person said earlier...Go to configure--cards and be sure amex has your current processor attached