Aloha EDC and external modems

[bryersm]

I have an Aloha 5.3 on a Win 2000 server . We had an external (parallel) US Robotics 56k modem die on us. We replaced it w/ a USB 56K modem. The USB modem works fine in Windows and w/ all the phone/fax apps available. But EDC doesn't like it. As soon as it tries to initialize it it is "offline" or "open". The USB modem maps to COM3 and editing the EDC.ini seems straight forward. I called the tech support and after about a few hours of troubleshooting they came to an conclusion that USB modems don't work w/ EDC and that the COM p

http://www.tek-tips.com/threadminder.cfm?pid=693orts

EDC recognizes may only go as high as COM2. Mapping to COM2 was an issue as it conflicted w/ Windows. I am assuming we would have to get ourselves an another parallel/serial modem. Are there any specs/requirements for the modem to have beside being a serial/parallel modem, I don't want to risk the gamete of buying another modem just for it to be not compatible w/ EDC.

 

[coorsman]

Modems

Boca Research
2400
Credit card use only.

GVC
14.4
Credit card use only.

Motorola
Modem Surfer 28.8
Credit card use only.

Practical Peripherals
14.4, 28.8
Credit card and remote support.

3Com/U.S. Robotics, Inc.
Sportster 28.8-56K, Courier 56K
Credit card and remote support, except for the Sportster 56K, which is remote support only. At the time of this writing, the Aloha POS system does not support USB modems for use with EDC. In testing, we have found that there are often conflicts and reliability issues with the virtual COM ports required by USB modems.




Cheers,
Coorsman

 

[bryersm]

Thanks. Funny, the modem that died was a US Robotics Sportster 56k and was being used for credit cards.

 

[bryersm]

Would this modem work:

http://www.zoomtel.com/products/dial_up_external_serial.html

Thanks.

 

[coorsman]

I don't think so. It's not so much Aloha but the credit card processors and what is compatible with their systems. Most of the POS systems we sell use US Robotics external or internal the USB ones we couldn't get to work.


Cheers,
Coorsman