All DID's going directly to VM box after power outage.

[CK29]

BCM 400 v3.0
Do not know why all direct inward dial numbers on the local T-1 are going straight to user VM box when being called after a power outage and system reboot.

 

[Dasheen]

Are they still assigned to the sets?

Are they still programmed to ring the set?

What's the prime line assigned to the lines?

Is the set cfwd to vmail?

Have u rebooted the system?

 

[CK29]

Are they still assigned to the sets? Yes

Are they still programmed to ring the set? Yes, 4 rings

What's the prime line assigned to the lines? The main console DID. Even if changed to a different prime, still goes directly to voice mail.

Is the set cfwd to vmail? No, none of them. Just dont answer after 4 rings.

Have u rebooted the system? Yes. Would the T-1 module need reset by itself?

 

[rlsabin]

Are the target lines set to ans yes in the auto attendant? Is
the auto attendant set to answer lines yes under feature 983?

 

[rlsabin]

Sorry I meant to say feature 982.

 

[CK29]

the target lines are not set to ans yes in line admin for the AA.
Yes the AA is set to answer under F982. Meaning operator settings correct?
I dont know how any programming could have changed with a power outage.
The system was rebooted but not shutdown and powered down. Someone suggested that possibly??

Should i remove some kind of setting? It like all the lines are busy or something.

 

[Dasheen]

Since u only rebooted and didn't do a shutdown, do the system restart now and see if that clears out the gremlins.

 

[CK29]

Ahh Ahh....looks like the shutdown and restart did the trick. Goofy... Thanks all.

 

[Dasheen]

Glad it worked for ya. When all else fails shutdown and start again.