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All DIDs coming up not in services 500v2 9.1.600.153

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SAToronto

SAToronto

IS-IT--Management
Sep 21, 2011
199
CA
My 500V2 all of a sudden has every DID coming up as not in service intermittently
Approximately 3 out of 5 times it say not in services
As you can see in the logs below the calls are clearly hitting the PBX via my sip trunks
I have done the following to try and resolve

rebooted PBX several times
Deleted and re added DID#s (this has worked in the past)
The log below shows my call

70396826mS SIP Rx: UDP 10.9.254.2:39279 -> 10.9.100.10:5060
OPTIONS sip:10.9.100.10 SIP/2.0
Via: SIP/2.0/UDP 10.15.5.136:5060;rport;branch=z9hG4bK73a2a56ed715c9b499c277e5c6986a12
From: <sip:10.15.5.136>;tag=0aae968063dc1975
To: <sip:10.9.100.10>
Call-ID: 9922f45f669248bacc4f511199fb3300
CSeq: 441369077 OPTIONS
Contact: <sip:10.15.5.136:5060;transport=udp>
Max-Forwards: 70
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,NOTIFY,UPDATE
Supported: timer
User-Agent: IP Office 9.1.6.0 build 153
Content-Length: 0

70396828mS SIP Reg/Opt Rx: phone
OPTIONS sip:10.9.100.10 SIP/2.0
Via: SIP/2.0/UDP 10.15.5.136:5060;rport;branch=z9hG4bK73a2a56ed715c9b499c277e5c6986a12
From: <sip:10.15.5.136>;tag=0aae968063dc1975
To: <sip:10.9.100.10>
Call-ID: 9922f45f669248bacc4f511199fb3300
CSeq: 441369077 OPTIONS
Contact: <sip:10.15.5.136:5060;transport=udp>
Max-Forwards: 70
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,NOTIFY,UPDATE
Supported: timer
User-Agent: IP Office 9.1.6.0 build 153
Content-Length: 0

70397588mS SIP Rx: UDP 10.9.254.2:11967 -> 10.9.100.10:5060
INVITE sip:xxxxxx9993@10.9.100.10;user=phone SIP/2.0
Max-Forwards: 48
Session-Expires: 86400;refresher=uac
Min-SE: 600
Supported: timer, 100rel
To: <sip:xxxxx9993@10.9.100.10;user=phone>
From: "xxxxx" <sip:4xxxxx87099@10.254.11.4>;tag=3672056311-520696
Call-ID: 1215732-3672056311-520690@SBC2-TOR.mydomain.com
CSeq: 1 INVITE
Allow: PUBLISH,MESSAGE,UPDATE,PRACK,SUBSCRIBE,REFER,INFO,NOTIFY,REGISTER,OPTIONS,BYE,INVITE,ACK,CANCEL
Via: SIP/2.0/UDP 10.254.11.4:5060;branch=z9hG4bK2dbc0c885b9bce178326d137587fb6a3
Contact: <sip:4162187099@10.254.11.4:5060;tgrp=KLWNBCSBC11>
Content-Type: application/sdp
Accept: application/sdp
Content-Length: 224

v=0
o=SBC2-TOR 1463064487970 1463064487970 IN IP4 10.254.11.4
s=sip call
c=IN IP4 10.254.11.5
t=0 0
m=audio 20914 RTP/AVP 18 0 8 101
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20
a=fmtp:18 annexb=no
70397591mS SIP Call Rx: phone
INVITE sip:2507629993@10.9.100.10;user=phone SIP/2.0
Max-Forwards: 48
Session-Expires: 86400;refresher=uac
Min-SE: 600
Supported: timer, 100rel
To: <sip:xxxxxx9993@10.9.100.10;user=phone>
From: "xxx" <sip:xxx099@10.254.11.4>;tag=3672056311-520696
Call-ID: 1215732-3672056311-520690@SBC2-TOR.mydomain.com
CSeq: 1 INVITE
Allow: PUBLISH,MESSAGE,UPDATE,PRACK,SUBSCRIBE,REFER,INFO,NOTIFY,REGISTER,OPTIONS,BYE,INVITE,ACK,CANCEL
Via: SIP/2.0/UDP 10.254.11.4:5060;branch=z9hG4bK2dbc0c885b9bce178326d137587fb6a3
Contact: <sip:xxxx099@10.254.11.4:5060;tgrp=KLWNBCSBC11>
Content-Type: application/sdp
Accept: application/sdp
Content-Length: 224

v=0
o=SBC2-TOR 1463064487970 1463064487970 IN IP4 10.254.11.4
s=sip call
c=IN IP4 10.254.11.5
t=0 0
m=audio 20914 RTP/AVP 18 0 8 101
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20
a=fmtp:18 annexb=no
70398088mS SIP Rx: UDP 10.9.254.2:11967 -> 10.9.100.10:5060
INVITE sip:2507629993@10.9.100.10;user=phone SIP/2.0
Max-Forwards: 48
Session-Expires: 86400;refresher=uac
Min-SE: 600
Supported: timer, 100rel
To: <sip:2507629993@10.9.100.10;user=phone>
From: "xxxxx" <sip:4xxxx187099@10.254.11.4>;tag=3672056311-520696
Call-ID: 1215732-3672056311-520690@SBC2-TOR.mydomain.com
CSeq: 1 INVITE
Allow: PUBLISH,MESSAGE,UPDATE,PRACK,SUBSCRIBE,REFER,INFO,NOTIFY,REGISTER,OPTIONS,BYE,INVITE,ACK,CANCEL
Via: SIP/2.0/UDP 10.254.11.4:5060;branch=z9hG4bK2dbc0c885b9bce178326d137587fb6a3
Contact: <sip:xxxxx099@10.254.11.4:5060;tgrp=KLWNBCSBC11>
Content-Type: application/sdp
Accept: application/sdp
Content-Length: 224

v=0
o=SBC2-TOR 1463064487970 1463064487970 IN IP4 10.254.11.4
s=sip call
c=IN IP4 10.254.11.5
t=0 0
m=audio 20914 RTP/AVP 18 0 8 101
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20
a=fmtp:18 annexb=no
70398091mS SIP Call Rx: phone
INVITE sip:2507629993@10.9.100.10;user=phone SIP/2.0
Max-Forwards: 48
Session-Expires: 86400;refresher=uac
Min-SE: 600
Supported: timer, 100rel
To: <sip:xxx629993@10.9.100.10;user=phone>
From: "Sxxxxxx" <sip:xxxx7099@10.254.11.4>;tag=3672056311-520696
Call-ID: 1215732-3672056311-520690@SBC2-TOR.mydomain.com
CSeq: 1 INVITE
Allow: PUBLISH,MESSAGE,UPDATE,PRACK,SUBSCRIBE,REFER,INFO,NOTIFY,REGISTER,OPTIONS,BYE,INVITE,ACK,CANCEL
Via: SIP/2.0/UDP 10.254.11.4:5060;branch=z9hG4bK2dbc0c885b9bce178326d137587fb6a3
Contact: <sip:xxxxx7099@10.254.11.4:5060;tgrp=KLWNBCSBC11>
Content-Type: application/sdp
Accept: application/sdp
Content-Length: 224

v=0
o=SBC2-TOR 1463064487970 1463064487970 IN IP4 10.254.11.4
s=sip call
c=IN IP4 10.254.11.5
t=0 0
m=audio 20914 RTP/AVP 18 0 8 101
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20
a=fmtp:18 annexb=no
70399088mS SIP Rx: UDP 10.9.254.2:11967 -> 10.9.100.10:5060
INVITE sip:xxxxx9993@10.9.100.10;user=phone SIP/2.0
Max-Forwards: 48
Session-Expires: 86400;refresher=uac
Min-SE: 600
Supported: timer, 100rel
To: <sip:xxxxx629993@10.9.100.10;user=phone>
From: "xxxx" <sip:xxxx187099@10.254.11.4>;tag=3672056311-520696
Call-ID: 1215732-3672056311-520690@SBC2-TOR.mydomain.com
CSeq: 1 INVITE
Allow: PUBLISH,MESSAGE,UPDATE,PRACK,SUBSCRIBE,REFER,INFO,NOTIFY,REGISTER,OPTIONS,BYE,INVITE,ACK,CANCEL
Via: SIP/2.0/UDP 10.254.11.4:5060;branch=z9hG4bK2dbc0c885b9bce178326d137587fb6a3
Contact: <sip:xxxx99@10.254.11.4:5060;tgrp=KLWNBCSBC11>
Content-Type: application/sdp
Accept: application/sdp
Content-Length: 224

v=0
o=SBC2-TOR 1463064487970 1463064487970 IN IP4 10.254.11.4
s=sip call
c=IN IP4 10.254.11.5
t=0 0
m=audio 20914 RTP/AVP 18 0 8 101
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20
a=fmtp:18 annexb=no
70399091mS SIP Call Rx: phone
INVITE sip:xxxx629993@10.9.100.10;user=phone SIP/2.0
Max-Forwards: 48
Session-Expires: 86400;refresher=uac
Min-SE: 600
Supported: timer, 100rel
To: <sip:2507629993@10.9.100.10;user=phone>
From: "xxxxxxx" <sip:xxxx187099@10.254.11.4>;tag=3672056311-520696 <-- my DID
Call-ID: 1215732-3672056311-520690@SBC2-TOR.mydomain.com
CSeq: 1 INVITE
Allow: PUBLISH,MESSAGE,UPDATE,PRACK,SUBSCRIBE,REFER,INFO,NOTIFY,REGISTER,OPTIONS,BYE,INVITE,ACK,CANCEL
Via: SIP/2.0/UDP 10.254.11.4:5060;branch=z9hG4bK2dbc0c885b9bce178326d137587fb6a3
Contact: <sip:xxxx099@10.254.11.4:5060;tgrp=KLWNBCSBC11>
Content-Type: application/sdp
Accept: application/sdp
Content-Length: 224

v=0
o=SBC2-TOR 1463064487970 1463064487970 IN IP4 10.254.11.4
s=sip call
c=IN IP4 10.254.11.5
t=0 0
m=audio 20914 RTP/AVP 18 0 8 101
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=ptime:20
a=fmtp:18 annexb=no
70400828mS SIP Rx: UDP 10.9.100.50:5060 -> 10.9.100.10:5060


********** Warning: Logging to Screen Stopped **********

 
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I would wager it's a programming error/mismatch, that trace is all Rx and no Tx, so it's either missing from the trace or the IPO isn't responding which usually means it's ignoring it for a reason :)

 
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