Alert when 911 is dialed 5

[tnestel]

I see some old posts (2008 and '09) about this. I was hoping for a refresh to see if anything new has come along.

A potential IP office server edition customer wants to have an alert on a PC screen, phone display, or audible alert any time a phone dials 911. This can be handled, minus the audible part, by Xima. Can the IP Office do it on its own?

 

[amriddle01]

The system can email the alarm if someone dials an emergency number

 

[Greybeard191]

you can also do some creative things using locations.

e.g.

let's assume you have some remote phones just on a switch (no IP 500, and at a different address at where the IP500 is).
location a = ip500
location b = remote switch with IP phones

1. purchase at least on VOIP line (e.g. from any provider that will provide service over an internet connection)
2. address for this line is location b. Validate that it works.
3. move the VOIP Line equipment to location a, assign to spare trunk port(s) on IP500. Address remains the same, incorrect for IP500, but correct for remote phones (location b)
4. create ARS to target this line group
5. create locations on IP500 for location a and b
6. set locations to use ARS which dial out either via ARS = regular lines (PRI/SIP) for location a, or ARS = "moved" VOIP line(s) for location b.

Call from a IP phone at location b will register with 911 as being at location b because that's where the line was moved from.

GB

 

[teletechman]

Just did this with DuVoice to send a update to IP Phones that show that 911 was dialed and by what ext number, it also beeps 4 time to tell you it happened then waits 30 seconds and beeps again continuously. Works slick but was a pain to set up across an SCN. It will also do an email.
Mike

 

[tnestel]

Thank you for the great suggestions!

 

[amriddle01]

teletechman, if you have VM Pro you can come up with a similar notification on handsets without the additional expenditure, and it'll work across SCN

 

[teletechman]

@amriddle with the beep and display on the phones?

 

[amriddle01]

Any action that VM Pro is capable of, so it could play a .wav or series of .wavs to a handset or group of handsets in a page, so yes

 

[Greybeard191]

There are clever ways to do E911 notifications on VM pro... google search and tek tips search are your friend.

However, just keep in mind that your E911 notification system will now be predicated on the VM Pro server/service running... and with the current state of affairs (R9 and higher) in the ip office software quality end of things, that should not be taken for being a given. Much random crashing going on.

GB

 

[amriddle01]

Nonsense, the VM Pro service being stopped will not stop the 911/emergency call going through with the method I'm talking about, yes the alert will not happen but the call will..no different than the alert being dependant on the DuVoice software running, additionally it will even email you a recording of the emergency call if you so wish

 

[teletechman]

do you have some set up info on how this might be accomplished? for some pink of course!!
Mike

 

[amriddle01]

Not that I ever ask for payment for info/advice, I am curios how much DuVoice charges for their inferior integration that you actually can already achieve, I don't want anything, more name and shame

 

[teletechman]

The DuVoice uses a SIP extension and then we needed to point the IP Phones to look at the DuVoice server for their 46xxsettings.txt file, they configure the .txt file to do the screen pop on the phones as well as the beeping notification. The DuVoice gets the call for 911 as a vm message and then alerts the phones or texts or send an email to the managers. It seems it is like what you are saying about VM pro as it must be recording the 911 notification not the actual call because if I listen to the message it just has a robo voice giving the 911 info.
Mike

 

[amriddle01]

No, it records the call

 

[teletechman]

Duvoice $2200 US with their remote installation.

 

[amriddle01]

That's a lot, I hope it wasn't just to achieve this notification. When I get a chance on my laptop I'll dig out the notes and post them, I'm on my iPhone at the min

 

[Greybeard191]

amriddle01... I understand that the E911 call will go through (if the VM pro service stops), but I think people will expect/depend upon the E911 notifications to work.

My point was more that the current state of VM pro software in R9 and later is now flakey enough to raise this as a potential issue, and that other options (albeit costly) might be preferred by some customers.

Agree that VM pro option is a good one, assuming it actually runs :-(

GB

 

[amriddle01]

2 parts to it, recording or notification:

To get a Recording:

To ensure calls made to 911 are automatically recorded setup an Account Code:
The Account Code Field should contain a Reference Number (say 911)
The CLI field contains the dialled number upon which the account code is to trigger. (This needs to be 911).
On the Voice Recording Tab:
- The 'Record Outbound' Field should be set to 'ON'
- Set the 'Auto Recording Mailbox' to whoever wants the recording i.e 666 'Joe Bloggs'

Now, whenever an extension dials 911 the system will request the call is recorded and the recording is delivered to the selected mailbox, if however the VM is not available the call will still proceed.

To get a Notification:

In VM Pro create a module called AutoRecord.
Connect the Start to a 'Test Variable' Action.
On the Specific Tab:
- Enter the variable name '$TARGET'
- Check the 'Specific' checkbox and enter '666' in the box (the user mailbox you used for the account code).

The Test variable has three exits.
Connect the 'No Match' and 'Timeout' connections to a Listen Action
On the Specific Tab:
- Check the 'Mailbox' checkbox and fill in the field with '$UUI'
As long as the Auto Record request was not targeted for '666', the AutoRecord will record the call to the target selected in the IP Office Manager. This is required or any call recording you currently/will do will stop working.

If the AutoRecord Request is targeted for '666' (so 911 calls ) the callflow will exit via the Test Variable 'Specific' exit.

This is where you do what you want for the Notification, so page a group/user with a .Wav fie(s) for example, additionally the following variables contain info about the call if required:

$CLI - Contains Callers Extn No.
$DDI - The Number Dialled
$TARGET - Mailbox targeted for the recording.

The notification is made as soon as the call is connected not when it ends.

This was originally thought up by tek tipper called "TaureanDragon" a bit of a wizard with VM Pro

 

[sizbut]

http://marketingtools.avaya.com/kno.../appnotes/searchindex/find.php?zoom_query=911

Stuck in a never ending cycle of file copying.

 

[teletechman]

This will show on the phone screen like crisis alert in CM?