2 parts to it, recording or notification:
To get a Recording:
To ensure calls made to 911 are automatically recorded setup an Account Code:
The Account Code Field should contain a Reference Number (say 911)
The CLI field contains the dialled number upon which the account code is to trigger. (This needs to be 911).
On the Voice Recording Tab:
- The 'Record Outbound' Field should be set to 'ON'
- Set the 'Auto Recording Mailbox' to whoever wants the recording i.e 666 'Joe Bloggs'
Now, whenever an extension dials 911 the system will request the call is recorded and the recording is delivered to the selected mailbox, if however the VM is not available the call will still proceed.
To get a Notification:
In VM Pro create a module called AutoRecord.
Connect the Start to a 'Test Variable' Action.
On the Specific Tab:
- Enter the variable name '$TARGET'
- Check the 'Specific' checkbox and enter '666' in the box (the user mailbox you used for the account code).
The Test variable has three exits.
Connect the 'No Match' and 'Timeout' connections to a Listen Action
On the Specific Tab:
- Check the 'Mailbox' checkbox and fill in the field with '$UUI'
As long as the Auto Record request was not targeted for '666', the AutoRecord will record the call to the target selected in the IP Office Manager. This is required or any call recording you currently/will do will stop working.
If the AutoRecord Request is targeted for '666' (so 911 calls ) the callflow will exit via the Test Variable 'Specific' exit.
This is where you do what you want for the Notification, so page a group/user with a .Wav fie(s) for example, additionally the following variables contain info about the call if required:
$CLI - Contains Callers Extn No.
$DDI - The Number Dialled
$TARGET - Mailbox targeted for the recording.
The notification is made as soon as the call is connected not when it ends.
This was originally thought up by tek tipper called "TaureanDragon" a bit of a wizard with VM Pro
