Hello,
Agents still gets ringing alerts of calls even as the agent places the current call on hold.
We have configure only two appearance buttons on the button programming on manager.
Also "the last call appearance" has been reserved.
How do we stop the agent from getting alerts of another incoming call while placing a call on hold?
Avaya IP Office Version R10.1
Thanks in advance
Agents still gets ringing alerts of calls even as the agent places the current call on hold.
We have configure only two appearance buttons on the button programming on manager.
Also "the last call appearance" has been reserved.
How do we stop the agent from getting alerts of another incoming call while placing a call on hold?
Avaya IP Office Version R10.1
Thanks in advance