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Agent gets a dial tone after releasing a call!

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icet500

icet500

Vendor
Aug 25, 2015
335
US
Sometime, when an agent tries to release a call, instead of going to after call work, it goes ready, and he gets a dial tone!!
Any ideas what is happening here?

OXA 2.5.14
CM r8.1
 
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Thank you Avayaguy23 for your response. the thing is, that I cannot reproduce the issue because it can happen once a day or a week :)
 
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You are running OXA in i'm assuming soft phone mode. The debug logs should be able to tell you.
 
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Great Idea! what level should I set them to? Also, should I enable both UI and SparkEmulator logging?
 
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