Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Agent gets a dial tone after releasing a call!

Status
Not open for further replies.

icet500

Vendor
Aug 25, 2015
335
US
Sometime, when an agent tries to release a call, instead of going to after call work, it goes ready, and he gets a dial tone!!
Any ideas what is happening here?

OXA 2.5.14
CM r8.1
 
Thank you Avayaguy23 for your response. the thing is, that I cannot reproduce the issue because it can happen once a day or a week :)
 
You are running OXA in i'm assuming soft phone mode. The debug logs should be able to tell you.
 
Great Idea! what level should I set them to? Also, should I enable both UI and SparkEmulator logging?
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top