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Agent Desktop Display

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ChurchTEK

ChurchTEK

Instructor
Apr 25, 2007
1
US
Using Symposium 5.0, Does anybody know whether Agent Desktop Display can be used in a thin client network?
 
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I doubt very much whether this will be possible as ADD is an application which is loaded on to each PC individually and requires a multicast stream to work.

Sounds like major development work to me, and you will get no help from Nortel.
 
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According to the docs, this is supported. We will be trying this with a customer tomorrow. Keep you posted.
 
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We have ADD successfully working in a Citrix environment! Refer to:

Symposium Call Center Web Client
Planning, Installation, and Administration Guide

297-2183-117
 
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