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Agent Desktop Display

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ChurchTEK

Instructor
Apr 25, 2007
1
US
Using Symposium 5.0, Does anybody know whether Agent Desktop Display can be used in a thin client network?
 
I doubt very much whether this will be possible as ADD is an application which is loaded on to each PC individually and requires a multicast stream to work.

Sounds like major development work to me, and you will get no help from Nortel.
 
According to the docs, this is supported. We will be trying this with a customer tomorrow. Keep you posted.
 
We have ADD successfully working in a Citrix environment! Refer to:

Symposium Call Center Web Client
Planning, Installation, and Administration Guide

297-2183-117
 
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