agent cannot log in..

[PBXT3CH]

symp server went down friday night and agents are not currently able to login .. i am having the agents press in calls key twice but still asks for an agent id. i am also getting ERR605 errors which says that the Agent ID table is full..

any help would be appreciated.
thanks,
-pt.

 

[phonz1]

I would disable the elan and reboot the symposium

 

[yyrkroon]

.. i am having the agents press in calls key twice but still asks for an agent id.

are you entering an agent id?

if the set is acquire by symp, pressing the incall key twice is not going to log you in.

 

[PBXT3CH]

the symp server has been taken out of the equation.. i have it here on my desk replacing the power supply..

here is the config for the ACD and CDN

TYPE CDN
CUST 0
CDN 2154

TYPE CDN
CUST 0
CDN 2154
FRRT
SRRT
FROA NO
MURT
DFDN 5899
CEIL 2047
OVFL NO
TDNS NO
RPRT YES
AACQ NO
CNTL YES
VSID
HSID
CWTH 1
BYTH 0
OVTH 2047
ACNT

and the ACD

TYPE ACD
CUST 0
ACDN 5899
MWC NO
DSAC NO
MAXP 5
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT 6
FRT 6
SRRT 6
SRT 30
NRRT
FROA NO
NCFW 918003881583
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
HOML NO
RDNA NO
ACNT
NRAC NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO

Right now no one is logged into the queue; i've had them log in with various Agent IDs and with no IDs and still no luck..

 

[yyrkroon]

print and post 1 agent phone along with the ADS datablock from ld 23

 

[PBXT3CH]

prt
TYPE: tn
TYPE TNB
TN 21 11
DATE
PAGE
DES

DES AGENT
TN 021 0 00 11
TYPE 3905
CDEN 8D
CUST 0
FDN 7000
TGAR 0
LDN NO
NCOS 0
SGRP 0
RNPG 1
SCI 0
SSU
LNRS 16
XLST 0
CLS CTD FBD WTA LPR PUA MTD FND HTA TDD CRPD STSD
MWA RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CPND_LANG ENG
RCO 0
HUNT 7000
LHK 2
PLEV 02
SPID 7888
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 5899 0 5022
AGN
01 SCR 2103 0 MARP
CPND
NAME Audrey Ward
XPLN 23
DISPLAY_FMT FIRST,LAST
02 SCR 3103 0 MARP
CPND
NAME Audrey Ward
XPLN 23
DISPLAY_FMT FIRST,LAST
03 ACNT
04
05
06
07
08 MSB
09 NRD
10
11 DWC 5899
12
13
14
15
16 MWK 7000
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 10 MAR 2005


NACT


and


TYPE ADS
CUST 0
AID YES
IDLB 0001
IDUB 9999
LOG 1
MQA NO

 

[bigindian65]

You only have a maxp of 5 on the acdn might want to set that @ 100 or 2

Mato' Was'aka

 

[Triton101]

Log is 1......

Maximum number of agents that can be logged in at any one
time

 

[PBXT3CH]

maxp for acd 2154 is 1 .. you are right, that acd should then be forwarded to the 5899, the maxp for that group is 5.

 

[johnpoole]

either way do you have a scb b table built.. i was thinking symposium but that set is not acquired.. ie you need a scb b in 23 to log agents.. pickup the handset, press incalls enter the agent or pos id hang up

john poole
bellsouth business
columbia,sc

 

[PBXT3CH]

i do not have a SCB programmed in 23

 

[yyrkroon]

TYPE ADS
CUST 0
AID YES
IDLB 0001
IDUB 9999
LOG 1
MQA NO


Since you've taken the Symp out of the equation, you're in default mode (Basic ACD).

AID is set to yes, therefore you have to use agent login ID, the valid ID is from 00001 to 9999; however, you have LOG set to 1, so only 1 agent can login.

Change AID to no if you don't want to use agent ID and change LOG to 1 higher than the number of agents you have or max it out.