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After Hours Coverage - Vector 1

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Chris B

Systems Engineer
Aug 3, 2022
5
US
In the ServiceDesk vector, we want to create an after hours vector, where if someone calls between 7pm and 7am, it will get routed out to another vector. Pretty simple.

Screenshot_2023-08-17_095023_hf1fcf.png



However, this after hours vector they want to set it up to ring to two cell phones, and if neither answer, ultimately go to a voicemail.

For example, it should first ring to 1-803-555-1212 and if they do not pick up, it should ring to 1-308-222-1515. If the second cell phone doesn't pick up, they want it to be transferred to a voicemail box.

I set up Station 2865 as a virtual station to auto-forward all calls to 1-803-555-1212.
I set up Station 2866 as a virtual station to auto-forward all calls to 1-308-222-1515.
I set up Station 2867 as a virtual station to go directly to voicemail.



I set up Coverage Path 8 to ring 3 times to 2865, three times to 2866, then one time to 2867.
I then set up Station 2868 as a virtual station to go directly to Coverage Path 8.


I am able to call 2865, 2866 and 2867 individually and the calls go through. When I call x2868, I am only getting a busy signal. Any thoughts?
 
It's the Call-forwarding after coverage that doesn't work.

Instead of stations 2865, 2866, and 2867, try setting up remote coverage points with change coverage remote 1.
Set R1 = 18035551212, R2 = 13085551515. You may need to include your ARS access code (91803...)
I'd set the mailbox for extension 2868 (the number you're dialing) instead of a separate extension to make things cleaner. Perhaps you have a reason for using a different extension for the mailbox.

For Coverage Path 8, set coverage point 1 to R1 with 4 rings and point 2 to R2 with 4 rings. Set Point 3 to your voicemail hunt group (h99 for example). You may need to play with the number of rings since you will be going off-net. I've found an extra ring or two helps provide enough time for a mobile phone to receive the call and allow the user to actually answer.


 
That worked flawlessly. I have never used remote coverage before. Thank you so much!!
 
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