JoePhoneGuy
Programmer
Where's the setting to tell the CP100 (Basic Call Center) how long to ring an agent's phone before it moves the call back into cue, or to another idle agent? The default is 4 rings...can this be changed?
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Adjust ring time on an agent's phone
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JoePhoneGuy
Programmer
Thanks...makes sense. But will this affect forward no answer to VM, if I shorten it to 2 rings?
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JoePhoneGuy
Programmer
Could only shorten it to 3 rings, and yes, it did affect all calls being sent to any phone. This sure is an over-sight on Nortel's part. Most other ACD softwares allows you to program ringback at the agent level. Global settings do little good here. Oh well...
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