adding voice system in ASA 1

[harry1965]

i am adding a new voice system in ASA software I add in IP address and when i get to the part to test switch it tests good...... but i can't click next to go to finish.... i just keep coming up with an error that says Date Separator. how can i save this configuration or manually login using ASA

 

[smokinjoe2938]

can you hit the save floppy at the top, close out and re launch and then test connection

 

[harry1965]

when i hit the save floopy at top it wont click. i re launch and there is no system saved.

 

[smokinjoe2938]

try adding again if same reinstall asa

 

[harry1965]

i hit file, new, add voice system, network connection, put in network connection, tcpip, asa log me in manually, password then in the next page it tests good, then i cant click next to save. when i hit next a pop up comes up saying date separator.

 

[harry1965]

let me reinstall ASA after lunch be back in a few

 

[harry1965]

hey smokin joe i reinstalled asa and no dice same thing what do you suggest?

 

[smokinjoe2938]

no clue have never seen that error message, are you using port 5023

 

[harry1965]

smokin joe i tried 5023 but it only gives a succesful test on 5022 and then the error "date separator" which u can click OK on and it just comes up again over and over. I have installed asa software before never seen this any suggestion

 

[smokinjoe2938]

stumped sorry, anyone else?

 

[telcoguy]

I've seen this before..
It's Bug as described in SOLN153808.
According to Avaya:
Solution:
Per R&D, instructions are to remove the 'UXTheme.dll' file under the “C:\Program Files\Avaya\Site Administration\bin” directory,
or install directory on PC where application is loaded, and test the connection again. Per testing, this solution works fine.

This will be corrected in SP8 for this version.

 

[harry1965]

hey telco let me try that now and get back to you and let you know how it worked thank you!!!!

 

[harry1965]

Telco you are an amazing person it worked right away Thanks so MUCH!!!!!!

 

[smokinjoe2938]

some pink for the resolution thanks for the info

 

[harry1965]

Kudos to you as well smokin Joe!!!!!!!!

 

[smokinjoe2938]

Anytime thanks!

 

[harry1965]

smokin jo do you have linkedin?

 

[smokinjoe2938]

yes

 

[harry1965]

my linkedin is Harry Meyn if you want to add me thanks!!!

 

[smokinjoe2938]

I will Harry thanks!