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Adding a new base card--anything I need to know?

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ECDerek

ECDerek

IS-IT--Management
Nov 4, 2013
45
CA
Hi All,

I have to add a new base card to expand our system (IP Office 500 V2, R7 Manager). I'm (perhaps stupidly) assuming that I need only install the card and wait for it to be automagically recognized on power-up, at which time I can configure it and start plugging in lines. Is there a guide I can follow or is there anything I need to know?

Thanks!
 
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That's the gist of it. As long as you are powering down the IP Office, then you can insert any of the cards. What card are you adding?

NTS Direct
 
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You have the right idea. The only thing to remember on a combo card is the port order. Ports 1-6 are digital stations, port 7&8 and analog stations, and ports 9-12 are analog trunks. If you look at the sticker on the front of the card it will show you this info as well.
 
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Also, for that model, make sure you are running 7.0.12 or higher. The newer version 1 Combo Cards will not work with 7.0.5

Dan

I blame Avaya.
 
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We've got 7.0.12. Phew--that would have been annoying. I didn't know about that.
 
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So maybe I'm missing something--I powered down, unplugged, installed the card, rebooted, and the card is getting power and is recognized. But I can't seem to use it--the first led on port 1 flashes red, and that's all I can get it to do. Plugging in a line (to any port) seems to do nothing. What am I missing?
 
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I would upgrade to the latest 7.0 and see what happens then.

BAZINGA!

I'm not insane, my mother had me tested!

 
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Wow--this upgrade is slow! I'm going to have to continue troubleshooting this on Monday after the upgrade is complete.
 
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Also, unless I am mistaken (and I often am), Combo Cards must be installed in the first two slots of the base cabinet.
 
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No, that is not a problem but you can have only two in one system.

BAZINGA!

I'm not insane, my mother had me tested!

 
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Wait--have I misunderstood this? Are we saying I can't have a COMBO6210/ATM4 and 2 DIGSTA8 cards? I understood this was possible as only one is a combo card.

At this point, the system's upgraded and recognizing the new card, but I still just get the 'status ok' led flashing. Not sure where to go next.
 
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You can have that combination yes. You cant have anymore than two combo cards though.

ACSS - SME
General Geek

 
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Thanks for confirming that; I was positive that was the case. Any ideas why I can't use the card?
 
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When you reboot it, you need connect a serial cable and watch the IPO boot. It should throw up an error about any cards it cant deal with.

ACSS - SME
General Geek

 
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No errors on boot. Figured it out--bad cable. Swapped out for a new one and everything's fine. Thanks for all the help everyone!
 
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