Yes you can, in Incoming Call Route.
I've used this for difficult clients who must be sent directly to a specific agent, even if they try to call another staff members.
Incoming Number:
By default this is a right-to-left matching.
* => Incoming CLI matching Takes Precedence
– => Left-to-Right exact length matching using a - in front of the number causes a left-to-right match. -96XXX will match a DID of 96000 but not 9600 or 960000.
X => Single digit wildcard. Use X's to enter a single digit wild card character. 91XXXXXXXX will only match DID numbers of at least 10 digits and starting with 91, -91XXXXXXXX would only match numbers of exactly 10 digits starting with 91. Other wildcard such as N, n and ? cannot be used.
Where the incoming number potentially matches two incoming call routes with X wildcards and the number of incoming number digits is shorter than the number of wildcards, the one with the shorter overall Incoming Number specified for matching is used.
i => ISDN Calling party number 'National'
The i character does not affect the incoming number matching. It is used for Outgoing Caller ID Matching, see notes below.
Incoming CLI:
Enter a number to match the caller's ICLID provided with the call. This field is matched left-to-right. Number options are:
Full telephone number.
Partial telephone number, for example just the area code.
! : Matches calls when the ICLID is withheld.
? : for number unavailable.
Blank for all.
Destination:
Either send to a Hunt Group, or kill it off by sending it to a Short Code: Barred
Kind regards
Gunnar
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Hippos have bad eyesight, but considering their weight, it’s hardly their problem
