AD-40 lockup problem.

[medievaldragon]

I have inherited an NEAX AD-40(16 ports) vm box with an NEC 2400 system at my new position. It is handling the ACD greetings before being sent to the actual splits. When we have a very high call volume into the system it has started locking up all ports. When I look at the VM screen it just shows the last state the port was in(-> 3500 or the name of the transaction box). Our support company cannot find anything wrong. I have all of the logs but do not know what to actually look for as a problem. The only way to get it back is to restart VM. Any help would be greatly appreciated.

Scott Hahn

 

[pave35]

You need to get a true NEC associate as your "Support Company" so that they can esculate the issue to the NEC NTAC. There they can read the logs and let you know what is going on. You can re-create the issue while the logs are running to be the most helpful.

 

[medievaldragon]

Thanks for the info...

I have the NEAX 2400 IPX documentation cd. Does anyone have the AD-40 docs?

 

[pabxdude]

just out of curiosity, if the VM is the front end to acd, and trf to splits, what is the Q depth on the splits.

If this happens during high call volume, you might need to look at the acd as well as vm.

 

[medievaldragon]

Thnx I will check that...

 

[medievaldragon]

Q depth is 700