juandebobo
MIS
Has any taken & passed the IPO Implementation Exam for ACS.
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ACS - IPO Implementation Exam? 1
- Thread starter juandebobo
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- #3
juandebobo
MIS
any tips, I am heading out to take the exam this weekend.
anything I should or even shouldn't pay alot of attention to while I am studying this week.
anything I should or even shouldn't pay alot of attention to while I am studying this week.
juandebobo,
truth to say, i don't remember exactly what questions there were. i passed this exam while it was still beta, so i remember only that answering about 180 questions took 2 hours and was very tiring.
nothing impossible, though. if you done an installation or two i think you should pass this exam without serious problems.
truth to say, i don't remember exactly what questions there were. i passed this exam while it was still beta, so i remember only that answering about 180 questions took 2 hours and was very tiring.
nothing impossible, though. if you done an installation or two i think you should pass this exam without serious problems.-
1
- #5
I have the following hope it helps you
ACS Combo Prac Exam
Internetworking Devices -Implementation
1. When designing a network why are redundant routes important? (Choose two.)
A. Reduces the possibility of downtime
B. Spreads the network cost over more than one connection
C. Eliminates the need for other disaster recovery plans
D. Can provide load balancing
Answer: A,D
2. The network is processing very slowly, as the administrator you use a network sniffer (protocol analyzer) to determine what is causing the problem. You find a chatter NIC (a network interface card which is continuously sending out bad packets). You are able to determine the MAC address of the chattering NIC. However, there is no documentation that includes MAC address information. There is a list of all IP address assignments on the network. With the MAC address found by the sniffer, what protocol can be used associate it to an IP address and locate the workstation?
A. ARP
B. NLSP
C. RARP
D. UDP
Answer: C
3. A company’s Internet access has increased dramatically over the past 6 months. They changed from a 56k dial-up connection to an ISDN 8RI connection and are now using a router. The only problem is that there are more computers on the network than there are available IP addresses. The company has asked you to make a recommendation to provide all the workstations with Internet access without incurring additional expense and without excessive network administration. What do you propose?
A. Configure Network Address Translation (NAT) on the new router
B. Configure Open Shortest Path First (OSPF) Protocol on the new router
C. Install a Windows NT multi-homed router and install proxy software
D. Ask the ISP to provide additional IP addresses for each workstation Answer:
Answer: A
4. Which layer of the OSI model are the applications: TFTP, Telnet, DNS, FTP, and SMTP found?
A. Session
B. Transport
C. Data-/ink
D. Application
Answer: D
5. For a network to run smoothly, traffic should be minimized. How is this best handled when implementing an Ethernet LAN? (Choose two.)
A. Create large network segments
B. Create small network segments
C. Use routers between network segments
D. Use hubs and bridges to create network segments
Answer: B,C
6. Two PBX systems need to be connected together. One PBX is configured with Processor Interface (PI) links. The other PBX is using a C-LAN card. How can the two systems be connected and communicate?
A. Use a switch
B. Use abridge
C. Use a router
D. Use a gateway
Answer: D
7. A LAN segment was created for voice mail services. The voice mail system is connected to the PBX using a hub and communicates via IP. A router connects the LAN segment to the rest of the network and the Internet. The router fails, while its being replaced what will happen to the voice mail system?
A. Voice mail fails to answer calls
B. Voice messages can be recorded but cannot be checked
C. Voice mail works just as before router failure
D. The PBX cannot communicate with the voice mail system
Answer: C
8. A user has called the helpdesk complaining that they are unable to access the Internet. The helpdesk technician attempts to ping the workstation using the assigned IP address and is unsuccessful. The technician then tries to ping a different IP address in the same network segment and is successful. What might the failed ping indicate?
A. TCP/IP on the user’s workstation is configured incorrectly.
B. A network router has been taken offline temporarily.
C. The technician’s computer is configured with the wrong gateway address
D. The Domain Name Server (DNS) is not resolving addresses properly.
E. Address Resolution Protocol is not functioning properly.
Answer: A
9. Which of the following IP addresses represent hosts on the same network segment, given the class C network address of 210.192.186.0 and a subnet mask using 27 bits. (Choose two.)
A. 210.192.186.98
B. 210.192.186.94
C. 210.192.186.62
D. 210.192.186.120
E. 210. 192.186.130
Answer: A,D
10. A company is using a public class C address of 200.65.180.0. The network designer indicates that based on traffic patterns there should be only about 20-25 hosts per subnet. What subnet mask should be used to address all the necessary hosts?
A. 255.255.255.192
B. 255.255.255.248
C. 255.255.255.240
D. 255.255.255.224
Answer: D
11. With a network address of 216.115.33.0 and a subnet mask of 255.255.255.240. What is the maximum number of hosts allowed per network?
A. 4
B. 6
C. 8
D. 14
Answer: D
12. A company is assigned the network address 202.17.56.0. They need to address 40 networks with approximately 600 hosts per subnet, what private address would be appropriate to use?
A. 10.0.0.0
B. 172.16.0.0
C. 192.168.0.0
D. 255.255.192.0
Answer: B
13. All servers in the SLC Corporation are running Novell Netware. They have recently updated all the servers from a previous version of Netware to 5.0. The servers are running IPX RIP. The network administrator knows there is a more efficient routing protocol than RIP but can’t remember the name of it. Which routing protocol is more efficient for routing and can be run on a Novell Netware server?
A. Service Advertisement Protocol (SAP)
B. NetWare Core Protocol (NCP)
C. NetWare Link State Protocol (NLSP)
D. Interior Gateway Routing Protocol (IGRP)
Answer: C
14. A small TCP/IP network environment has been setup with six routers. The administrator originally configured static routes but decided they were too much work to maintain. The administrator doesn’t want to do a lot of configuration. What routing protocol should be implemented?
A. Enable IP RIP on each router
B. Enable a DHCP relay-agent on each router
C. Enable NLSP on each router
D. Ensure that ARP is functioning properly on each router
E. Leave the existing static routes on 5 of the routers, then turn on RIP
F. Configure OSPF with load balancing
Answer: A
Internetworking Devices -Design
15. In a converged network design, different pieces of data and voice equipment are required to communicate. To facilitate this, it is necessary that the devices use:
A. The same routing method
B. The same protocol
C. The same interfaces
D. The same IP address
Answer: B
16. The industry standard model which was designed to provide a modular, vendor neutral standard for interconnectivity is the?
A. Open Interconnectivity Systems (OIS) model
B. National Electric Code (NEC) model
C. Open Systems Interconnection (OSI) model
D. Transmission Control Protocol (TCP) model
Answer: C
17. Which of the following devices are implemented in Local Area Networks (LANs) and Wide-Area Networks (WANs)?
A. Router
B. Ethernet hub
C. Internet domain
D. Auto-sensing 10/100 switch E. Light Emitting Diode (LED)
F. Network Operating System (NOS)
G. Channel Service Unit / Data Service Unit (CSU/DSU)
H. Synchronous Optical Network (SONET) frame
Answer: A,B,D,G
18. What networking device reads the address before performing any operations?
A. Hub
B. LAN Switch
C. Gateway
D. Network Interface Card (NIC)
Answer: B
19. What functions are performed by a Layer 2 LAN switch? (Choose two.)
A. Provides dedicated, full bandwidth from source to destination
B. Provides a gateway between different network topologies
C. Connects network cable and regenerates a digital signal on the LAN
D. Provides assembler / disassembler processes for the x.25 protocol
Answer: A,C
20. A client is looking to implement Internet access. They currently have an Ethernet network and distribute IP addresses using DHCP. They do not want to change their internal addressing structure, and are very concerned about network security. Which three network components are necessary to meet the customer’s requirements for Internet connectivity? (Choose three.)
A. Router
B. Firewall
C. Bridge
D. Remote Access Server (RAS)
E. Intranet server
F. Network Address Translation (NAT)
Answer: A,B,F
21. Which of the following are routing protocols? (Choose three.)
A. Border Gateway Protocol (BGP)
B. Open Shortest Path First (OSPF)
C. Resource Reservation Protocol (RSVP)
D. Address Resolution Protocol (ARP)
E. Netware Link-Services Protocol (NLSP)
Answer: A,B,E
22. A company is using Routing Information Protocol (RIP) on the network, but is experiencing poor performance. Convergence is slow; there is no administrative control of routes, some networks cannot be reached due to RIP hop limitations and it cannot be used to connect to the Internet. The company asks for your recommendation of new routing protocols that have the following characteristics:
*Multi-site, multi-vendor connectivity
*Redundant Internet connections for inbound and outbound traffic
*Administrative definition of best path selection and least cost routing
Which two routing protocols are necessary? (Choose two.)
A. Static routing
B. Border Gateway Protocol (BGP)
C. Routing Information Protocol (RIP)
D. Routing Table Maintenance Protocol (RTMP)
E. Netware Link-Services Protocol (NLSP)
F. Open Shortest Path First (OSPF)
Answer: B,F
23. A network has grown significantly from 25 to 100 devices. 10Mb Hubs are daisy-chained together to provide connections. There are two network servers with 5 GB hard drives and 128MB of RAM. These servers provide data and print sharing in addition to a number of new applications. Performance has decreased and the administrator must take action soon. What should be done to improve performance?
A. Install a switch to replace the hubs
B. Install larger hard drives in each server
C. Install more memory in each server
D. Install Category 5e twisted-pair cable
Answer: A
24. A doctor’s office has decided to make a connection to the Internet and implement internal and external e-mail access. They currently have a Local Area Network (LAN). Which device needs to be implemented to provide this access?
A. Router
B. File transfer unit
C. Communications server
D. Uninterruptible Power Supply (UPS)
E. Bridge
Answer: A
25. Which protocol can provide proactive management and monitoring capabilities throughout the network?
A. Address Resolution Protocol (ARP)
B. Open Shortest Path First (OSPF)
C. Simple Network Management Protocol (SNMP)
D. Management Information Base (MIB)
Answer: C
Data Network Design -Implementation
1. A business has just moved into two buildings across the street from one another. The business requires both buildings use the same voice and data networks are connected to form a single LAN. After doing some investigation, you find that there is a buried 50 pair Cat 3 cable between the buildings. Internally the buildings have Cat 5 cable for 100 MB Ethernet connections. The business does not want any additional recurring costs, and requires a minimum of 1.54 MB over the connection between the buildings. What must be done to fulfill the business’ requirements?
A. Order one ISDN/BRI connection
B. Order one Point-to-Point Connection
C. Order Switched data Service for MANs
D. No new installations are required for this implementation.
E. Install microwave wireless connections between the buildings
Answer: D
2. Before moving to a new building, you are asked to review the existing cable, electrical, space and environmental conditions for the data and voice network equipment. The business would like to reuse as much of the existing infrastructure as possible. You find the following:
* Each cubicle and office has two RJ-45 voice jacks with Cat 3 cabling
* Each cubicle and office has an RJ-45 data jack with Cat 5 cabling
* The building cable infrastructure is Cat 5
* The backbone connections between switches is multi-mode fiber with LC connectors
Which two actions must be taken to have this cabling meet the EIA/TIA 568 standard~? (Choose two.)
A. Re-terminate the voice cable to one jack
B. Replace the LC connectors with ST or SC connectors
C. Change the voice cable to Category 5 because it is on two jacks
D. Upgrade the fiber to match the LC connectors
D. Replace the Cat 3 and Cat 5 cable with Cat 5e cable
Answer: A,B
3. Until a converged network solution is implemented a new CDR device is connected to the PBX through a serial EIA RS-232 connection. The first cable that is purchased is 100ft, but a connection cannot be established between the two devices. What is the maximum allowable standard for an RS-232 cable?
A. 10 meters
B. 50 feet
C. 110 feet
D. 80 feet
Answer: B
4. New applications and services need to be added to an existing Ethernet 10BaseT LAN, most importantly Internet access from a new ISP. Which three issues should you consider when integrating the new service? (Choose three.)
A. Will the existing LAN hardware support Internet access?
B. Will the existing LAN wiring support Internet access?
C. Will the existing equipment be able to communication with any new equipment?
D. Will the existing workstation operating system support Internet access?
E. Will ICMP have to be changed to a different routing protocol?
Answer: A,C,D
5. You have been tasked with re-engineering a network infrastructure to support convergent technologies. The new LAN must provide 10/100 MB Ethernet to the desktop and Gigabit Ethernet for the backbone. It must support both workstations and IP hard phones. The company will not allow any equipment to be moved. Upon further investigation, you find that the existing infrastructure is as follows:
* The phone closet and data center are in two different locations in the same building.
* Cat 3 cable is used for voice and Cat 5 is installed for data.
* Multi-mode fiber optic cable runs from the data center to each floor of the building and the phone closet.
What needs to be done to meet the customer’s requirements for a converged design?
A. Replace the Cat 3 cable with Cat 5 cable.
B. Remove all the Cat 3 and Cat 5 cable and replace it with Cat Se cable.
C. Replace the Cat 3 cable with Cat S cable, and replace the Cat S cable with fiber
D. No action is necessary to meet the requirements for the new design.
Answer: D
6. A company has just implemented a new voice and e-mail system. The unified message service is able to transfer messages to an external email address if the person is out of the office. After the system is configured, voice mail messages and email notification works perfectly for internal employees. However, the feature which allows notification through an external email address is not working. After spending countless hours trying to troubleshoot the issue, you are brought in to help. What is possibly causing external transmission to fail?
A. All employee’s external email accounts are configured incorrectly.
B. The email and voice mail systems are configured with the wrong IP subnet mask.
C. The proper ports on the firewall have not been configured to support the new system.
D. The voice mail system is not sending messages to the email system quickly enough.
Answer: C
7. A customer plans to upgrade their existing LAN from 10 Mbps to 100 Mbps. Which cable is necessary to perform the upgrade?
A. Cat 5 cable
B. Cat 3 cable
C. RGS8 coax station cable
D. 16 MB Token Ring cable
E. Standard Ethernet cable
Answer: A
8. An administrator is moving to a different office on the other side of the building. They have an administration terminal connection using an RS-232 cable to the PBX. The administrator built an extra long cable to make the connection. However, after hooking it up, the terminal connection fails to communication. Which cabling standard has been violated?
A. International Electrotechnical Commission (IEC)
B. Institute of Electrical and Electronics Engineers (IEEE)
C. International Standardization Organization (ISO)
D. Electronic Industries Association\Telecommunications Industry Association (EIA\TIA)
Answer: D
9. The majority of ISPs will provide a number of services to their customers. Which three offerings are available from most ISPs? (Choose three.)
A. E-mail services
B. Internet access
C. Web page hosting
D. Intranet connections
E. Licensing management
Answer: A,B,C
10. You have been contacted to select a new ISP for a current client. What criteria are important to address when making this selection?
A. Does the ISP offer HDL technology, online account management, and filtered access?
B. Does the ISP offer cable modems, security measures, and free e-mail accounts?
C. Does the ISP have various access options, reliability standards, usage measurements, and adequate support and maintenance at a reasonable cost?
D. Does the ISP offer dedicated T -1 access, online trouble reporting, and online billing at a reasonable cost?
Answer: C
11. A sales and marketing group is not happy with their ISP. They currently have a single connection internally and don’t have access for traveling sales people. In addition, they have had slow access and a number of outages without adequate resolution. When they begin reviewing new ISP services what should they consider? (Choose three.)
A. Does the ISP offer both dialup and dedicated access?
B. Does the ISP have adequate support and maintenance?
C. Is the ISP a member of the Internet Operators Providers Services (IOPS)
D. Does the ISP’s network have sufficient available bandwidth?
E. Does the ISP have a one time upgrade option?
Answer: A,B,D
Data Network Design -Design
12. A company has moved into a historic old warehouse building. It is not feasible to suggest re-cabling because the walls and floor are all concrete. They want a clean look so they don’t want cables on the floor, ceiling or the walls. What option would provide LAN connectivity without a physical cable infrastructure?
A. Virtual Private Network (VPN)
B. Wireless LAN
C. LAN Emulation
D. VLANs
Answer: B
13. Fiber optic cable is made with exacting standards since it has a fragile glass core. What is the protective layer of sheathing around the glass core called?
A. Buffer sheathing
B. Strengthening jacket
C. Protective silicone coating
D. Glass cladding
Answer: D
14. Fiber optic cable sends a transmission using either an LED or laser light source. Which of the following two best describes fiber optic characteristics. (Choose two.)
A. Fiber signals are susceptible to electrical interference
B. Fiber signals are not susceptible to electrical interference
C. Fiber signals generate some electrical interference
D. Fiber signals cannot generate any electrical interference.
Answer: B,D
15. A loan office wants to make a connection to its sister office located about eight miles away.
They do not want to have any recurring monthly charges, and do not have line of sight potential. They have asked you to make a recommendation for the connection. Which transmission media should be used?
A. RG-58 ThinNet cable
B. Geosynchronous satellite
C. Multi-mode fiber optic cable
D. Microwave antenna
E. Single-mode fiber optic cable
Answer: E
16. A new network administrator is having some cable installed. He needs to cable laid between the floor above and the drop ceiling below. The cable contractor asks if he wants a specialty type of cable typically installed in that area which has fire retardant properties. The network administrator has never heard of this before, what is the contractor suggesting?
A. Dead space cable
B. Plenum cable
C. Electrical walkway cable
D. Polyvinyl Chloride (PVC) cable
E. Riser Cable
Answer: B
17. A company has contracted you to help in expanding their LAN. You will be providing the new network design. What type of information needs to be gathered to begin the design work? (Choose three.)
A. Protocol
B. Topology
C. ARP traffic patterns
D. Least Cost Routing (LCR) design
E. Number of Network Operating System (NOS) client licenses owned
Answer: A,B,E
18. A law firm has 85 Windows 98 workstations and 15 Novell Netware and Windows NT servers. They also have a Unix-based PBX. They would like to have a converged network and provide secure Internet access to all employees. The building has Cat 5e wiring throughout and the NOS environment is running smoothly. To take the company into the future, while meeting their needs that two should be considered? (Choose two.)
A. Firewall for security
B. Available and future bandwidth requirements
C. Network cable infrastructure
D. One network operating system
Answer: A,B
19. A customer has an Ethernet Local-Area Network (LAN) and Private Branch Exchange (PBX). The customer requests that an intranet facility be added to the network. Which two design elements need to be considered? (Choose two.)
A. Internet cookies and history storage
B. Intranet server access
C. Available bandwidth
D. Client and server architecture
E. Dynamic Host Configuration Protocol (DHCP)
F. Simple Network Management Protocol (SNMP)
Answer: C,D
20. During an initial meeting, a customer defines the number one project goal to be a new “technology ready” environment. As the project manager, which two steps can you take to accomplish this goal? (Choose two).
A. Review the implementation strategy and targeted dates
B. Discuss the customer’s software standards
C. Inquire about the customer’s budget constraints and the feasibility of features
D. Document the customer’s future technology goals and supply documentation outlining proposed network capabilities
Answer: C,D
Implementation of Data Networks - Implementation
1. To prepare for a new converged e-business networking solution, the IT department has trained its technicians on a number of different OS platforms, including Windows 98, Windows NT, Novell Netware, UNIX and SQL server application. The project team has informed them that the new IP telephony product can run on either UNIX or Windows NT. The unified messaging solution is platform independent. And a new CTI application will require SQL server capabilities. They have asked the IT department to define three operating systems to standardize on. Which three should be chosen?
A. Windows NT server, UNIX, Windows 9x
B. SQL Server, Windows 9x, Novell NetWare
C. UNIX, Novell NetWare, Windows NT server
D. Windows NT server, Windows 9x, SQL Server
Answer: A
2. A company is building a new email system. They have chosen the software and the access methods. Why should you discuss the licensing requirement of the e-mail with the customer?
A. The number of e-mail users is limited to the license agreement the customer purchases
B. The cost of the application could financially impact other budget constraints
C. The email system cannot deliver mail efficiently when unlicensed
D. Email transfer to and from the Internet will not be possible if not licensed
Answer: A
3. A great number of users have been added to an antiquated network. In designing a new converged LAN with PBX and Internet capability, you have mentioned the network operating system licensing issues. What impact does this have on the new network implementation?
A. The number of users that can simultaneously access the Internet
B. Efficient throughput of voice and data transmissions
C. Cost of adding additional users to the network
D. Ease of administering IP addresses
Answer: C
4. When working in a Novell Netware environment, which menu driven command utility can be used on a Netware 5.0 server to configure and verify TCP/IP settings?
A. Inetcfg
B. NW Admin
C. Netstat
D. ConsoleOne
E. Ipconfig
Answer: A
5. Standards and regulations play an important role in any networking environment. Which of the following two statements best describes them? (Choose two.)
A. Proprietary standards make data and voice networking companies a lot of money
B. You can ignore a regulation if it makes good business sense
C. Standards allow different vendors’ equipment to work together
D. Standards are guidelines that should, but do not have to be followed
E. Regulations are guidelines that should, but do not have to be followed
Answer: C,D
6. A small manufacturing company needs to make connections to three sales offices located in different cities. They need to share files and exchange email messages. They have investigated using point-to-point connections but rejected the option because of the costly monthly charges.
Each site has a high-speed connection to the Internet. What is the most cost-effective method of securely sharing files and email between sites? They don’t want to purchase any additional equipment.
A. Set up an SNMP server and mail the documents as attachments to other employees at each site
B. Establish an encrypted VPN link that accepts only connections from the IP addresses of each site
C. Setup a dial-on-demand connection to send files on an as needed basis
D. Establish direct high-speed Frame Relay links that connect each of the four sites to the other sites individually
Answer: B
7. Instead of purchasing an expensive router for a small company, they decide to use their existing Windows NT server. Once the two NICs were installed, what must be done to make the server a multi-homed router?
A. Assign each network card the same IP address
B. Enable IP forwarding in the network properties
C. Assign a different subnet mask to each network card
D. Enable Dynamic Host Configuration Protocol (DHCP) in the network properties E. Enable host name resolution in Domain Name Service (DNS)
Answer: B
8. The legal department has had problems with securing their sensitive documents on individual’s PCs. They have complained and demanded that the IT department install a workstation operating system that provides file level security. Which operating system will fulfill this requirement?
A. Windows 95
B. Windows 98 Second Edition
C. Windows NT Workstation 4.0
D. Macintosh
Answer: C
9. A new voice mail server is being installed. The server has two 10GB hard drives and Windows NT. Which file system must be used to create a partition larger than 4GB on the hard drives?
A. Network File System (NFS)
B. File Allocation Table 16 (FAT16)
C. File Allocation Table 32 (FAT 32)
D. New Technology File System (NTFS)
E. High-Performance File System (HPFS)
Answer: D
10. Which of the following organizations have published standards? (Choose three.)
A. Underwriters Laboratories (UL)
B. American National Standards Institute (ANSI)
C. Institute of Electrical and Electronic Engineers (IEEE)
D. Electrical Industries Association of Telecommunications Association (EIA\TIA)
E. National Electrical Code (NEC)
Answer: B,C,D
11. Which two are industry standards? (Choose two.)
A. Asynchronous Transfer Mode (ATM)
B. Category 7 copper cabling
C. Institute of Electrical and Electronic Engineers Ethernet 802.3 (IEEE)
D. Project Management Institute (PMI)
E. National Electrical Code (NEC)
Answer: C,E
12. A software specialist was in over the weekend installing a new application on 5 Windows NT workstations. On Monday morning, the 5 users call the systems administrator complaining they cannot get logged into the network. The administrator changes their passwords and has them try it again with no luck. Oddly enough, the software specialist is having the same problem logging into the network. Finally, a field technician is sent out to look at the workstations. Why are the users and software specialist unable to login?
A. The users and software specialist had the CAPS lock on while entering their password
B. The password changed during the software upgrade
C. During the software upgrade, the software specialist logged in as herself, so the account name was still in the logon box and has been locked out
D. During the software upgrade, the software specialist logged in as administrator, so the account name was still in the logon box and has been locked out
Answer: C
13. You are the Windows NT systems administrator and are asked to create a shared folder for the Accounting department. The Accountants group is the only people who should have access to these sensitive files. You create a new folder on an NTFS partition named accounting and create shared access. You then add the Accounting group to the permissions box and select the Full Control permission. You click Apply and then OK. Who will be able to access this shared folder?
A. All domain users will have Full Control access of the share because it was not removed
B. Everyone gets Read access of the share because it was not removed.
C. All domain users get Read access of the share because it was not removed.
D. Everyone gets Full Control access of the share because it was not removed
Answer: D
14. A Netware 5.0 server has a directory folder called “Corporate” which everyone in the company has access to. All users have Read, Write, Create, Erase and File Scan file system rights to “Corporate”. A new folder is created under “Corporate” called “Execs” which should only be accessed by the senior management team. The administrator assigns the Management team all rights to the Execs folder. What is the security risk, and what can be done to prevent it?
A. There is not a security risk in this situation, since only the management team can access the Execs folder
B. All users inherit the rights from the “Corporate” folder. You must create an inherited rights filter at the Execs folder to block unwanted rights
C. All users automatically have rights to all newly created folders. You must create a’ new folder rights filter
D. All users should only be assigned Read and File Scan rights to the Execs folder
Answer: B
15. De facto and De jure are the two types of domestic standards of technology and multiple vendor compatibility. What is the difference between de facto and de jure?
A. De facto means in law or official and de jure means in fact or unofficial.
B. De facto means in fact which is unofficial and de jure means in law or official.
C. De facto means approved by a standards organization and de jure means under consideration.
D. De jure means approved by a standards organization and de facto means under consideration.
Answer: B
16. A new Ethernet LAN installation is being performed in a two-story building. Cat 5e cable is being installed from the data center to the wiring closets, and Cat 5 cable is run to the workstations. None of the runs exceed 100 feet. The new cable installations must share ladder racks with a number of power connections. Which two standards/regulations apply? (Choose two.)
A. IEEE 802.3
B. IEEE 802.5
C. ISO-OSI reference model
D. National Electric Code (NEC)
Answer: A,D
17. Which statement about standards and regulations is true?
A. You must adhere to both regulations and standards.
B. You must adhere to all regulations but can apply standards as necessary.
C. You must adhere to all standards but can apply regulations as necessary.
D. You do not have to adhere to regulations or standards.
Answer: B
18. A project manager has been given approval to go forward with a convergence project. New data and voice equipment will be purchased and communicate using IP. The project manager’s first task is to create the team of technical personnel. Which of the four characteristics should be considered when making the selection? (Choose four.)
A. Technical skills
B. Interpersonal skills
C. Problem solving skills
D. Number of programming languages
E. Degree they got in college
F. Availability
Answer: A,B,C,F
19. In project management, PERT analysis looks at which three components?
A. Best case scenario, worst case scenario, expected case scenario
B. Task evaluation, time evaluation, resource evaluation
C. Work breakdown, timeline, critical path
D. Beginning date, milestones, ending date
Answer: A
20. Project managers often break a large project down in to more specific divisions, and within that, the smallest manageable units. What is this project management format called?
A. Resource Association
B. Work Breakdown Structure
C. Critical Path
D. Hierarchical Planning
Answer: B
21. Name the four basic project phases? (Choose four.)
A. Concept
B. Termination
C. Development
D. Change control
E. Implementation
F. Resource Allocation
Answer: A,B,C,E
22. Why is a Gantt chart often used in a project? (Choose three.)
A. It is easy to understand
B. It shows how tasks progress over time
C. It shows the organizational hierarchy of the project team
D. It shows personnel and other resources that are assigned to tasks.
E. It shows dependencies and their associations well
Answer: A,B,D
23. Which three things are critical to address in a project kickoff meeting?
A. Pricing, site plan, user requirements
B. Timeline, scope of work, customer expectations
C. Operating systems, site survey, job assignments
D. Which project management tools to use, who makes buying decisions, timeline
Answer: B
24. Why is it necessary to hold an implementation kickoff meeting with the project team? (Choose three.)
A. To uncover potential problems
B. To obtain “buy in” from the customer
C. To start the implementation process
D. To obtain “buy in” from the project team
E. To disseminate information among those involved
Answer: A,D,E
25. What is “float”?
A. It’s a unit in a work breakdown structure
B. It tracks the difference between the time available for a task and the time required to complete the task.
C. It tracks the percent of difference between the time available for a task and the time required to complete the task.
D. It tracks the average of the difference between the time available for a task and the time required to complete the task.
Answer:B
Implementation of Data Networks -Design
26. External access was provided to traveling sales people using dial-up modem connections for file sharing and checking email. The cost of the phone lines and some long distance charges for employees were excessive. Which alternative can allow the employees secured access without the additional phone line charges?
A. Configure Virtual Private Network (VPN)
B. Additional LA N/VI/ AN connections
C. Upgrade the transmission media to fiber optic
D. Add Internet Protocol (IP) trunks to the corporate telephone system
Answer: A
27. Which of the following are IEEE topology standards? (Choose three.)
A. FDDI
B. RS-232
C. Ethernet
D. ISDN-PRI
E. Token Ring
F. HDLC/SNA
Answer: A,C,E
28. Which organization defines standards for Local-Area Networks (LANs)?
A. Institute of Electrical and Electronics Engineers (IEEE)
B. Internet Engineering Task Force (IETF)
C. Interactive Multimedia Association (IMA)
D. International Federation for Information Processing (IFIP)
Answer: B
29. A customer must be informed and understand the importance of building code electrical regulations so they can:
A. Understand the cost involved in meeting regulations
B. Understand why an implementation design is good
C. Modify your design to better meet their needs
D. Easily add more equipment to the system
Answer: A
Design and Implementation of Voice Networks -Implementation
1. A new manager has taken over the call center of a large computer manufacturing company. The manager wants to get more information about agent performance, as well as call volume, trunk utilization and ACD queue statistics. Which application could provide the detailed reports the manager needs?
A. Call Detailed Reporting (CDR)
B. Computer Telephone Integration (CTI)
C. Call Accounting System (CAS)
D. Call Management System (CMS)
E. Unified Message Tracking (UMT)
Answer: D
2. A new product line has been added which requires call center support. Fifty new agents are hired to handle the additional call load, doubling the call center staff. The new product group is located in .a different building several blocks away. They want all the functionality of the original
call center. However, they can’t afford significant upgrade expenses, and ask for design solutions with budget constraints in mind. Which alternate designs do you propose? (Choose two.)
A. You install a new PBX, Call Center, and Call Management System. You justify the additional expense with increased revenues from the new product line.
B. You install a remote expansion cabinet off the PBX. You utilize the existing Call Center, and Call Management System for the new site. You justify the additional expense as the best blend of additional equipment and reuse of existing equipment.
C. You install a VolP Call Center at the remote site. You justify the up-front costs from added revenues with low ongoing operating costs.
D. You install remote branch office equipment and software off the existing PBX. You justify the up-front costs from new revenue streams from future business.
Answer: B,D
3. A company has branch offices in Denver, Seattle, Miami, Dallas and Kansas City that need to be connected together. They select a nationwide WAN carrier. What are the advantages of using the nationwide carrier over a local exchange carrier? (Choose three.)
A. A point-to-point connection is not required to each site.
B. The company can configure and manage their own network.
C. The company is immediately ready for voice over the Internet.
D. Adding WAN capacity is simpler than adding higher-speed dedicated lines.
E. The carrier is responsible for the connection between the different customer sites.
Answer: A,D,E
4. A project has been launched to create a converged network environment. You are currently in the data and voice workstation requirements gathering stage. Which three of the following are most critical for this specific requirement? (Choose three.)
A. The types of calls and how long the user is on the phone
B. The type and number of trunks connected to the PBX
C. Standard greeting formats used for voice mail
D. How incoming calls are handled when not answered
E. The features of the system employees are required to use
Answer: A,D,E
5. You are troubleshooting a problem where agents not receiving calls. Calls are sent to the PBX through an ISDN-PRI connection. The PBX has a Voice Response Unit (VRU) attached. If the agent is not available the call is forwarded to voice mail.
What should you consider when troubleshooting this problem? (Choose three.)
A. Is the VRU functioning properly?
B. Is the voice mail system functioning properly?
C. Is the agent busy or available to receive calls?
D. Is the call being delivered from the public network?
Answer: A,C,D
6. Call Management System (CMS) can measure which of the following? (Choose three.)
A. Agents
B. Call routing number
C. Trunks
D. Stations
E. Call coverage
Answer: A,B,C
7. A business has three PBXs networked together. They would like to have centralized administration. What two options could provide this ability?
A. An analog modem
B. A node manager feature
C. A remote manager configuration
D. A LAN at all three locations plus a W AN connecting all locations
Answer: A,D
8. A company is using phone equipment and adjuncts from several different vendors. They want to use several network features like extension dialing and be able to pass name and number information. Which industry standard allows for this information to be transported between systems?
A. Robbed-Bit Signaling (RBS)
B. Distributed Communications System (DCS)
C. Private Signaling System Number 1 (QSIG)
D. High Density Bipolar 3-Bit Substitution (HDB3)
E. Open Shortest Path First (OSPF)
Answer: C
9. A small company is in the process of adding voice mail to their PBX. Their current phone sets do not have message waiting lights for voice mail notification. During the requirements gathering process, the client indicates that they want all employees to be notified when they have a voice mail message. Unfortunately the client is less than accommodating when asked if the phone sets can be replaced. They are on a very limited budget. Which three issues should be considered in the design to best integrate the existing equipment? (Choose three.)
A. Does the customer have an existing Auto Attendant?
B. Will the customer accept stutter tone for voice mail notification? .
C. Does the PBX have the software features available to solve the problem?
D. Can the technology be upgraded without replacing the sets?
Answer: B,C,D
10. A customer has over 70 CO and DID trunks into its PBX. Several years earlier they had a new voice network and PBX design completed but never implemented. They have now decided to go forward with the original design, even though there has been substantial growth since it was originally proposed. How might this growth affect the design? (Choose three.)
A. Feature software
B. System adjuncts
C. Supported PBX software ports
D. Supported PBX hardware ports
Answer: A,C,D
11. A customer is reviewing design documents that suggest a number of different transport facilities including: ISDN-PRI, ISDN-BRI, Analog Trunks, Point-to-Point T -1 and Frame Relay. Which two statements is true regarding these transmission types? (Choose two.)
A. All facilities can carry data transmissions.
B. ISDN-PRI provides a backup connection for ISDN-BRI
C. A 256K video conference call can be placed using ISDN-PRI facility
D. The T1 connection provides exactly the same services as ISDN-BRI
E. Analog trunks can provide 1.54MB of transmission bandwidth
Answer: A,C
12. A customer currently has 10 DID trunks and 30 CO two-way trunks. They would like to replace these trunks to have more flexibility for sending voice and data as well as receive caller information on display phones. What would be the appropriate trunking technology?
A. 1 ATM circuit over OC3
B. 2 IP trunks to the corporate ISP
C. 2 ISDN-PRI circuits with call-by-call service
D. 256K Frame relay PVC
Answer: C
13. A small to medium-sized organization wants to connect to the Internet. The primary use of this connection will be the transport of e-mail and web requests. The customer wants a solution that allows for easy growth. Which technology uses the existing phone line to transmit data at high rates of speed?
A. T -1
B. xDSL
C. DDS
D. ISDN-PRI
Answer: B
14. A customer needs trunks for inbound and outbound calls. They already have an Auto Attendant answer all incoming calls and route them accordingly. The customer anticipates the need for 48 trunks. What is the best option?
A. Two IP trunks
B. Two T-1 circuits as DID trunks
C. Two T -1 circuits as CO two-way trunks
D. Two ISDN-PRI trunks with call-by-call service
Answer: C
15. Planning is critical when designing trunk capacity. What should be considered during this design stage? (Choose two.)
A. Average talk time for calls
B. Total number of telephones
C. Methods for queuing and answering waiting calls
D. Number of calls predicted during busiest hour
E. Number of ports available for voice mail delivery
Answer: D
16. A customer is implementing a new ISDN-PRI connection. They would like to share D- Channels across multiple T-1s. Which feature should be used?
A. Robbed-Bit Signaling (RBS)
B. Common Channel Signaling (CCS)
C. Non Facility Associated Signaling (NFAS)
D. Bi-polar 8 zero suppression (b8zs)
Answer: C
17. Match the following facilities with the associated number of circuits.
A. 96 – T2
B. 672 – T3
C. 4,032 – T4
D. 24 – T1
E.1024
F.58
Answer: D,A,B,C
18. As a project manager for a company it is your job to select the job functions and people, which will help in a move from the current location to a new office building near by. The company ~ will still be served by the same Central Office (CO). In addition to the move, the PBX is being upgraded and existing phone sets are being replaced with new digital terminals. The company also \ wants to modify their Call Center routing to include a new group of agents. Which five job functions are necessary to complete this project? (Choose five.)
A. Trainer
B. System technician
C. Software designer
D. Software programmer
E. Call Center design specialist
F. Equipment designer/implementer
G. Customer account representative
Answer: A,B,C,D,F
Design and Implementation of Voice Networks –Design
19. The design specialist that was working with a particular customer is on medical leave. In the interim you agree to handle the project. You get some documentation and a rough sketch of the proposed voice network. During a meeting with the customer, they indicate they want to connect the voice and data networks and add voice mail. None of this was in the documentation you received. If you had not contacted the customer, how would the conceptual design impact the final design? (Choose two.)
A. The budget constraints would not have been reviewed
B. The proposed system would have been under-designed
C. The voice mail system would not support the number of auto attendants
D. The customer expectations would not have been met
E. The converged network would have been over-engineered
Answer: B,D
20. What must be considered associated with hardware capacity, when expanding a communications system?
A. Trunk interfaces
B. System adjuncts
C. Station interfaces
D. Available slots
E. Software features
Answer: D
21. Customer’s are receiving busy signals when calling customer service during the morning and lunch hour. They are dissatisfied with the level of support they receive and many have asked for their money back. The customer service center is adding additional trunks. What methods should be used to determine the number of trunks that fulfill the traffic requirements? (Choose two.) . A. Apply the retrial theory
B. Refer to the industry guide of trunk configurations
C. Study traffic results from the local exchange company
D. Apply the Erlang theory
E. Count the number of times a customer gets a busy signal
Answer: C,D
22. A PBX is at capacity. No additional hardware slots are available, but 20 to 40 new stations need to be added. What is the best quick fix, low cost solution in this situation?
A. Add additional hardware / cabinet
B. Upgrade switch to newer, more efficient software
C. Replace lower density interfaces for higher density interfaces
D. Add a remote shelf for expansion
Answer: C
23. When writing the final PBX design document, what three components should be included? (Choose three.)
A. Traffic capacity information
B. Station port quantities
C. Carrier circuit IDs
D. Station user requirements and feature interviews
E. Trunk interface requirements
F. Voice mail and auto attendant greetings
Answer: A,B,E
24. Call center agents need to have calling party identification to better serve customers. Which network transport provides this feature?
A. E&M tie trunks
B. Digital Service 1 (DS1)
C. Ground start central office trunks
D. Integrated Services Digital Network -Primary Rate Interface (ISDN-PRI)
Answer: D
25. A business has just bought a second location. They established a Point-to-Point T1 connection between the two locations to send voice and data transmissions. After installation, the data network users find the connection slow. However, there has not been any report of blocked voice calls. What could possibly be done to increase the data transmissions?
A. Replace the router
B. Buy a newer CSU / DSU
C. Move one or more channels from voice to data
D. Add a Digital Subscriber Line (DSL) circuit to their system E. Configure QoS on the switch
Answer: C
26. A home office needs a constant connection to the Internet. They have very low bandwidth requirements, but they dislike the modem dialup process. They are not close to a Central Office (CO). Because of cost considerations and low usage, what would be a possible solution?
A. Fractional T -1
B. xDSL
C. Faster Modem
D. 56K line
Answer: D
27. A company has just implemented VPN connections for telecommuters to the corporate office. The telecommuters use the connections to send and receive files and email. The company provides a second line into each employee’s home and an ISP connection. What method is being used for VPN access?
A. Frame Relay
B. Circuit-switched connection
C. Packet-switched connection
D. Asynchronous Transfer Mode (ATM)
Answer: B
28. Sales employees are allowed to work from home 3 days a week. They connect to the corporate network through dialup connections provided by the company. They also have access to a voice mailbox and Internet access. What protocol is being used for the dial-up connection?
A. Point-to-Point Protocol (PPP)
B. Connectionless Transport Protocol (CL TP)
C. Dynamic Host Configuration Protocol (DHCP)
D. Internetwork Control Messaging Protocol (ICMP)
Answer: A
29. A communications server is being installed in a small basement closet. After reading the specifications, the installer is concerned about the BTU rating. What environmental condition is in question?
A. Humidity
B. Lightning
C. Air pressure/purity
D. Heat dissipation
E. Power regulation
Answer: D
30. A T1 connection maintains synchronization using a 1 bit. If numerous Os are transmitted consecutively, the synchronization may be lost and the T1 will flat line. To prevent this from happening, T1 connections comply with which convention?
A. Alternate Mark Inversion
B. 1’s density rule
C. 0’s density rule
D. Bandwidth transmission rule
E. Bipolar violation
Answer: B
31. A small software company needs to open a basic call center with reporting capabilities. They have allocated funds and developed a project plan, and then come to you for design guidance. What elements u recommend?
A. ?, ACD, and Call Management
B. PB , ieD’:LAN connectivity, and Vectors
C. PBX, Call Management, Voice Mail, and Vectors
D. PBX, ACD, and IVR
Answer: A
32. A marketing company has approximately 350 employees. They have several customer-focused departments that handle technical support, service, and sales calls. There have been a number of complaints about no answer on the customer number. The company wants an Auto Attendant to answer their customer line. The call should then be distributed to the correct department. They also want to be able to track all calls. Which three hardware or software components should be part of the solution? (Choose three.)
A. Voice mail system
B. Automatic Call Distribution (ACD)
C. C-LAN card
D. Station Management Detail Reporting (SMDR) software
E. Interactive message broadcasting
Answer: A,B,D
33. You have been contacted to design a single-site call center that will be added to an existing communications system that already has voice mail. The customer has the following requirement:
* Two agent splits for product sales; 12 agents in group A and 14 agents in group B.
* Detailed reporting and real time calls statistics must be possible
* After two minutes of wait time, the caller should be sent to the other split
* The new system will probably require additional trunk and station hardware
Which five components will provide the solution? (Choose five.)
A. Message Broadcasting
B. Call coverage
C. Call vectoring
D. Trunk and station hardware
E. Call Management System (CMS)
F. Integrated announcement board
G. Automatic Call Distribution (ACD)
H. Distributed Communications System (DCS)
Answer: C,D,E,F,G
34. An emergency response facility is relocating and is implementing a new telephone system.
The new system will be connected to a local hospital via a T -1 circuit. It is very important that the system be completely fault tolerant. They must have the ability to receive calls and dial out of the building at all times. Which components fulfill these requirements?
A. PBX, UDP, power fail unit
B. PBX, CSU, power fail unit
C. PBX, UPS, power fail unit
D. PBX, ACD, UPS
Answer: C
35. A law office has many clients and its important to track time spent on the phone with each client individually for bill back purposes. Which two items give the billing department the needed information? (Choose two.)
A. Account codes
B. Authorization codes
C. Call accounting
D. Class of Service (COS)
E. Grade of Service
Answer: A,C
Convergence of Technologies - Implementation
1. A customer currently has a number of stand-alone systems, a PBX and an out of date network. They want to implement a converged voice and data solution. Which of the follow requires a LAN/WAN connection? (Choose three.)
A. Key system
B. VolP
C. Intranet
D. Call forwarding
E. Unified Messaging
Answer: B,C,E
2. A customer is very conscious of bandwidth utilization, they have recently implemented VolP and compression is being performed before information is sent. What does the compression provide?
A. The voice traffic can be transmitted as data without special considerations
B. Compression provides nothing since voice uses standard 56K bandwidth
C. Compression helps optimize the use of available bandwidth
D. Voice must be compressed or you will get jitter on the other end
Answer: C
3. A call center has a standard toll free number that all customers call. They have just launched a new program for Premier members that deserve specialized service. They have asked you to recommend a solution so that when premier members call, they go to the front of the queue and can speak with the agent that last helped them. What do you propose to meet these requirements?
A. Prompt the customer for their account number then use CTI to reference a database and route the call to the head of the queue for the correct agent
B. Create a new phone number for the premier members
C. Have a centralized operator answer the call, identify premier members, ask who they spoke to last and forward them to the correct extension
D. Identify the call using ANI, and then provide a screen pop to the attendant for more information about the premier member
Answer: A
4. A Call Management System (CMS) is being designed for a customer’s Call Center. What type of information should be collected when defining the requirements?
A. Types of LAN/W AN connections
B. PBX manufacturer and types of adjuncts
C. Memory, total disk space, and software that was recommended by the customer
D. Reports printed by the Call Center agents’ supervisors
E. Number of trunks, number of agents, busy hour calls, and real-time update intervals
Answer: E
5. HTTP is commonly found in networks today. What is HTTP primarily used for?
A. Programming web pages
B. Playing real-time voice and video
C. Securing Internet transactions using a firewall
D. Providing communication between web clients and servers
E. Offering a private to public IP address translation method
Answer: D
6. A customer service center has been experiencing heavy call volume. They currently have 100 agents that are constantly busy. Customers call in to check their account status. The agents ask a number of questions then query a database that takes 2-4 minutes to retrieve the requested customer information. The agents are concerned that it takes so much time to service the customer’s requests. They also feel that some of the information can be provided in a more automated fashion. You are contacted to provide a solution. Which two applications would provide faster customer service? (Choose two.)
A. CTI with screen pops
B. IVR with host connectivity
C. Account codes and call accounting
D. Unified Messaging with Fax back
E. Call Management System with reporting
Answer: A,B
7. A marketing company wants to make its telephone sales associates more productive.
Currently, they can contact approximately 15-20 potential customers an hour. Management wants to increase that number. Which solution would fulfill this request?
A. Predictive Dialer
B. Agents doing Connection and Transfer
C. Outbound ACD
D. New customer database
E. More DOD trunks
Answer: A
8. A large dentist’s referral service wants to provide one telephone number, and then route calls to the correct dentist’s office where the patient last received care. In addition, they want patient information available before a person answers the call. Which three products would accomplish this? (Choose three.)
A. IVR product
B. CTI product
C. PBX w/ ACD feature
D. Call Management System adjunct
E. Call Accounting
Answer: A,B,C
9. A converged voice and data network was implemented with QoS. After installation, it is determined that there is twice the amount of voice traffic than the design originally estimated. What is the impact on the network?
A. No additional latency of voice or data
B. Network applications will fail to function
C. The QoS will not support packetized voice transmissions
D. An increase in latency for data transmissions such as e-mail or file transfer
Answer: D
10. An international company has an out of date network infrastructure. They are in the process of designing and implementing a new converged network. One of the main reasons is to reduce long distance charges. They have sized the bandwidth for voice and data traffic while maintaining an acceptable level of QoS. On occasion the customer wants to have video conference calls, but will not be increasing available bandwidth during those times. What action can be taken to allow the video conferencing while protecting the real-time traffic and reduce overall network impact?
A. Increase internal network data speeds
B. Adjust QoS on data traffic to the lowest acceptable level
C. Install fiber optic connections to all desktops.
D. Send voice calls over the public network when QoS falls below an acceptable level
Answer: D
11. You have been tasked to design a VolP Call Center. Which two statements about this service are true? (Choose two.)
A. It is difficult for ISPs to provide a QoS guarantee.
B. The grade of service for VolP is the same as the best grade of service for data transmission to the Internet.
C. The IP oriented Internet is a “best effort” network that is unreliable when it comes to QoS guarantees.
D. The guaranteed bandwidth over the public switched network offers the best grade of service for access to an IP network.
Answer: A,C
Convergence of Technologies -Design
12. A client has an obsolete network that has grown from several different areas and now must be interconnected and brought up-to-date. You are asked in to design a new network solution. After reviewing the existing network architecture you find the following:
* Cat 3 cable for voice and data transmissions
* The data center uses FDDI over a fiber optic backbone
* Three departments are connected using Token ring
* All other workstations connect using Ethernet hubs
* All LAN segments are using TCP/IP
* The network router provides a WAN and Internet connection. It is a modular router so the hardware can be changed, but the software cannot be updated.
The client wants a converged “technology ready” LAN more inline with e-business. They would like to reuse as much equipment and cabling as possible but realize the magnitude of the project. Given the existing network, what four design factors must be implemented to fulfill the client’s request? (Choose four.)
A. Replace the Category 3 data wiring with Category 5 or 5e cabling
B. Replace the Category 3 voice wiring with Category 5 or 5e cabling
C. Integrate the Token Ring connections into the FDDI backbone
D. Replace all the existing workstations with thin clients
E. Replace the existing router with a new router or Layer 3 switch that supports CoS/QoS
F. Update the existing router hardware to support new technologies
G. Create a Gigabit Ethernet backbone for the data center and internet/intranet connections
H. Connect all workstations to auto-sensing Ethernet / Fast Ethernet switches
Answer: A,E,G,H
13. A large travel reservation call center would most likely have which of the following components? (Choose five.)
A. Voice mail system
B. Agent workstations
C. Voice response units
D. Call management system
E. Centralized attendant service
F. Integrated Services Digital Network -Primary Rate Interface (ISDN-PRI)
Answer: A,B,C,D,F
14. A business has requested a design that includes: a basic call center for five reservation agents, integrated voice mail, and property management system. In addition, the system needs 24 trunks, 300 analog stations (two stations per room), and 20 digital stations. Which type of business fits this profile?
A. Integrated call center
B. Corporate office building
C. Bank or financial institution
D. Hotel industry
E. New or used car lot
Answer: D
15. When reviewing business requirements, which two questions uncover strategic information versus tactical information? (Choose two.)
A. Where would you like your system hardware installed?
B. How many employees have an office in the building versus a home office?
C. Which department in your organization has the most impact on your clients?
D. What is your expected future growth based on currently and projected sales?
Answer: C,D
16. Which graphical document outlines the equipment used in a customer’s system configuration?
A. Gantt chart
B. Applications flow chart
C. Implementation documentation
D. Physical network design diagram
Answer: D
17. Which two documents should be included to ensure proper information is available for the implementation portion of a project plan? (Choose two.)
A. Equipment list
B. Application list
C. Training schedule
D. Vendor service level agreements
Answer: A,B
18. When gathering user and system requirements, which three questions should be asked in order to define a customer’s telecommunication needs? (Choose three.)
A. How are incoming calls currently routed?
B. Has there been a budget determined for this project?
C. How should customer calls be distributed?
D. What are the various departments within your facility and which types of calls do they handle?
Answer: A,C,D
19. A communications system needs to be upgraded, what should be considered when planning for future growth? (Choose three.)
A. Routing protocols
B. Applications
C. Software capacity
D. Hardware capacity
Answer: B,C,D
20. Place the flow for inbound traffic for Computer Telephone Integration (CTI) applications in the correct order.
A. Host
B. Trunk
C. Workstation
D. Public Network
E. PBX
Answer: D,B,E,A,C
21. A corporation is updating the backbone portion of their network technologies. The backbone is currently 100 MB Ethernet. The require!JJ.epr~uat ~ity, high bandwidth, and campus wide access. They a ng-and plan to maintain their Ethernet/Fast Ethernet network to the desktop. What will be the most feasible network solution?
A. Implementing Ethernet links for the campus backbone
B. Encapsulate in Asynchronous Transfer Mode (ATM) and implement an ATM campus backbone
C. Implement Fiber Distributed Data Interface (FDDI) for the campus backbone
D. Install additional Fast Ethernet 100-BaseFX redundant connections for the campus backbone, then setup load balancing
Answer: A
22. Which three protocols are part of the (TCP/IP) suite? (Choose three.)
A. Service Advertisement Protocol (SAP)
B. User Datagram Protocol (UDP)
C. Address Resolution Protocol (ARP)
D. Trivial File Transfer Protocol (TFTP)
E. Datagram Delivery Protocol (DDP)
F. High Level Data Link Control (HDLC)
Answer: B,C
23. The IRS is implementing a customer phone line to handle technical calls about tax preparation. The calls must be answered by agents that can speak certain languages or have specific knowledge. Before answering a call the agents want to review information about the caller. Many of the calls are requests for forms and documents. It has been suggested that this could be automated, off-loading work from the agents. Since tax dollars are being used, it is very important that the agents have the applications necessary to make their jobs more efficient. Which three would provide the solution? (Choose three.)
A. Intranet web site
B. CTI with screen pops
C. Predictive dialing system
D. Automatic Call Distribution (ACD)
E. Fax on Dem
ACS Combo Prac Exam
Internetworking Devices -Implementation
1. When designing a network why are redundant routes important? (Choose two.)
A. Reduces the possibility of downtime
B. Spreads the network cost over more than one connection
C. Eliminates the need for other disaster recovery plans
D. Can provide load balancing
Answer: A,D
2. The network is processing very slowly, as the administrator you use a network sniffer (protocol analyzer) to determine what is causing the problem. You find a chatter NIC (a network interface card which is continuously sending out bad packets). You are able to determine the MAC address of the chattering NIC. However, there is no documentation that includes MAC address information. There is a list of all IP address assignments on the network. With the MAC address found by the sniffer, what protocol can be used associate it to an IP address and locate the workstation?
A. ARP
B. NLSP
C. RARP
D. UDP
Answer: C
3. A company’s Internet access has increased dramatically over the past 6 months. They changed from a 56k dial-up connection to an ISDN 8RI connection and are now using a router. The only problem is that there are more computers on the network than there are available IP addresses. The company has asked you to make a recommendation to provide all the workstations with Internet access without incurring additional expense and without excessive network administration. What do you propose?
A. Configure Network Address Translation (NAT) on the new router
B. Configure Open Shortest Path First (OSPF) Protocol on the new router
C. Install a Windows NT multi-homed router and install proxy software
D. Ask the ISP to provide additional IP addresses for each workstation Answer:
Answer: A
4. Which layer of the OSI model are the applications: TFTP, Telnet, DNS, FTP, and SMTP found?
A. Session
B. Transport
C. Data-/ink
D. Application
Answer: D
5. For a network to run smoothly, traffic should be minimized. How is this best handled when implementing an Ethernet LAN? (Choose two.)
A. Create large network segments
B. Create small network segments
C. Use routers between network segments
D. Use hubs and bridges to create network segments
Answer: B,C
6. Two PBX systems need to be connected together. One PBX is configured with Processor Interface (PI) links. The other PBX is using a C-LAN card. How can the two systems be connected and communicate?
A. Use a switch
B. Use abridge
C. Use a router
D. Use a gateway
Answer: D
7. A LAN segment was created for voice mail services. The voice mail system is connected to the PBX using a hub and communicates via IP. A router connects the LAN segment to the rest of the network and the Internet. The router fails, while its being replaced what will happen to the voice mail system?
A. Voice mail fails to answer calls
B. Voice messages can be recorded but cannot be checked
C. Voice mail works just as before router failure
D. The PBX cannot communicate with the voice mail system
Answer: C
8. A user has called the helpdesk complaining that they are unable to access the Internet. The helpdesk technician attempts to ping the workstation using the assigned IP address and is unsuccessful. The technician then tries to ping a different IP address in the same network segment and is successful. What might the failed ping indicate?
A. TCP/IP on the user’s workstation is configured incorrectly.
B. A network router has been taken offline temporarily.
C. The technician’s computer is configured with the wrong gateway address
D. The Domain Name Server (DNS) is not resolving addresses properly.
E. Address Resolution Protocol is not functioning properly.
Answer: A
9. Which of the following IP addresses represent hosts on the same network segment, given the class C network address of 210.192.186.0 and a subnet mask using 27 bits. (Choose two.)
A. 210.192.186.98
B. 210.192.186.94
C. 210.192.186.62
D. 210.192.186.120
E. 210. 192.186.130
Answer: A,D
10. A company is using a public class C address of 200.65.180.0. The network designer indicates that based on traffic patterns there should be only about 20-25 hosts per subnet. What subnet mask should be used to address all the necessary hosts?
A. 255.255.255.192
B. 255.255.255.248
C. 255.255.255.240
D. 255.255.255.224
Answer: D
11. With a network address of 216.115.33.0 and a subnet mask of 255.255.255.240. What is the maximum number of hosts allowed per network?
A. 4
B. 6
C. 8
D. 14
Answer: D
12. A company is assigned the network address 202.17.56.0. They need to address 40 networks with approximately 600 hosts per subnet, what private address would be appropriate to use?
A. 10.0.0.0
B. 172.16.0.0
C. 192.168.0.0
D. 255.255.192.0
Answer: B
13. All servers in the SLC Corporation are running Novell Netware. They have recently updated all the servers from a previous version of Netware to 5.0. The servers are running IPX RIP. The network administrator knows there is a more efficient routing protocol than RIP but can’t remember the name of it. Which routing protocol is more efficient for routing and can be run on a Novell Netware server?
A. Service Advertisement Protocol (SAP)
B. NetWare Core Protocol (NCP)
C. NetWare Link State Protocol (NLSP)
D. Interior Gateway Routing Protocol (IGRP)
Answer: C
14. A small TCP/IP network environment has been setup with six routers. The administrator originally configured static routes but decided they were too much work to maintain. The administrator doesn’t want to do a lot of configuration. What routing protocol should be implemented?
A. Enable IP RIP on each router
B. Enable a DHCP relay-agent on each router
C. Enable NLSP on each router
D. Ensure that ARP is functioning properly on each router
E. Leave the existing static routes on 5 of the routers, then turn on RIP
F. Configure OSPF with load balancing
Answer: A
Internetworking Devices -Design
15. In a converged network design, different pieces of data and voice equipment are required to communicate. To facilitate this, it is necessary that the devices use:
A. The same routing method
B. The same protocol
C. The same interfaces
D. The same IP address
Answer: B
16. The industry standard model which was designed to provide a modular, vendor neutral standard for interconnectivity is the?
A. Open Interconnectivity Systems (OIS) model
B. National Electric Code (NEC) model
C. Open Systems Interconnection (OSI) model
D. Transmission Control Protocol (TCP) model
Answer: C
17. Which of the following devices are implemented in Local Area Networks (LANs) and Wide-Area Networks (WANs)?
A. Router
B. Ethernet hub
C. Internet domain
D. Auto-sensing 10/100 switch E. Light Emitting Diode (LED)
F. Network Operating System (NOS)
G. Channel Service Unit / Data Service Unit (CSU/DSU)
H. Synchronous Optical Network (SONET) frame
Answer: A,B,D,G
18. What networking device reads the address before performing any operations?
A. Hub
B. LAN Switch
C. Gateway
D. Network Interface Card (NIC)
Answer: B
19. What functions are performed by a Layer 2 LAN switch? (Choose two.)
A. Provides dedicated, full bandwidth from source to destination
B. Provides a gateway between different network topologies
C. Connects network cable and regenerates a digital signal on the LAN
D. Provides assembler / disassembler processes for the x.25 protocol
Answer: A,C
20. A client is looking to implement Internet access. They currently have an Ethernet network and distribute IP addresses using DHCP. They do not want to change their internal addressing structure, and are very concerned about network security. Which three network components are necessary to meet the customer’s requirements for Internet connectivity? (Choose three.)
A. Router
B. Firewall
C. Bridge
D. Remote Access Server (RAS)
E. Intranet server
F. Network Address Translation (NAT)
Answer: A,B,F
21. Which of the following are routing protocols? (Choose three.)
A. Border Gateway Protocol (BGP)
B. Open Shortest Path First (OSPF)
C. Resource Reservation Protocol (RSVP)
D. Address Resolution Protocol (ARP)
E. Netware Link-Services Protocol (NLSP)
Answer: A,B,E
22. A company is using Routing Information Protocol (RIP) on the network, but is experiencing poor performance. Convergence is slow; there is no administrative control of routes, some networks cannot be reached due to RIP hop limitations and it cannot be used to connect to the Internet. The company asks for your recommendation of new routing protocols that have the following characteristics:
*Multi-site, multi-vendor connectivity
*Redundant Internet connections for inbound and outbound traffic
*Administrative definition of best path selection and least cost routing
Which two routing protocols are necessary? (Choose two.)
A. Static routing
B. Border Gateway Protocol (BGP)
C. Routing Information Protocol (RIP)
D. Routing Table Maintenance Protocol (RTMP)
E. Netware Link-Services Protocol (NLSP)
F. Open Shortest Path First (OSPF)
Answer: B,F
23. A network has grown significantly from 25 to 100 devices. 10Mb Hubs are daisy-chained together to provide connections. There are two network servers with 5 GB hard drives and 128MB of RAM. These servers provide data and print sharing in addition to a number of new applications. Performance has decreased and the administrator must take action soon. What should be done to improve performance?
A. Install a switch to replace the hubs
B. Install larger hard drives in each server
C. Install more memory in each server
D. Install Category 5e twisted-pair cable
Answer: A
24. A doctor’s office has decided to make a connection to the Internet and implement internal and external e-mail access. They currently have a Local Area Network (LAN). Which device needs to be implemented to provide this access?
A. Router
B. File transfer unit
C. Communications server
D. Uninterruptible Power Supply (UPS)
E. Bridge
Answer: A
25. Which protocol can provide proactive management and monitoring capabilities throughout the network?
A. Address Resolution Protocol (ARP)
B. Open Shortest Path First (OSPF)
C. Simple Network Management Protocol (SNMP)
D. Management Information Base (MIB)
Answer: C
Data Network Design -Implementation
1. A business has just moved into two buildings across the street from one another. The business requires both buildings use the same voice and data networks are connected to form a single LAN. After doing some investigation, you find that there is a buried 50 pair Cat 3 cable between the buildings. Internally the buildings have Cat 5 cable for 100 MB Ethernet connections. The business does not want any additional recurring costs, and requires a minimum of 1.54 MB over the connection between the buildings. What must be done to fulfill the business’ requirements?
A. Order one ISDN/BRI connection
B. Order one Point-to-Point Connection
C. Order Switched data Service for MANs
D. No new installations are required for this implementation.
E. Install microwave wireless connections between the buildings
Answer: D
2. Before moving to a new building, you are asked to review the existing cable, electrical, space and environmental conditions for the data and voice network equipment. The business would like to reuse as much of the existing infrastructure as possible. You find the following:
* Each cubicle and office has two RJ-45 voice jacks with Cat 3 cabling
* Each cubicle and office has an RJ-45 data jack with Cat 5 cabling
* The building cable infrastructure is Cat 5
* The backbone connections between switches is multi-mode fiber with LC connectors
Which two actions must be taken to have this cabling meet the EIA/TIA 568 standard~? (Choose two.)
A. Re-terminate the voice cable to one jack
B. Replace the LC connectors with ST or SC connectors
C. Change the voice cable to Category 5 because it is on two jacks
D. Upgrade the fiber to match the LC connectors
D. Replace the Cat 3 and Cat 5 cable with Cat 5e cable
Answer: A,B
3. Until a converged network solution is implemented a new CDR device is connected to the PBX through a serial EIA RS-232 connection. The first cable that is purchased is 100ft, but a connection cannot be established between the two devices. What is the maximum allowable standard for an RS-232 cable?
A. 10 meters
B. 50 feet
C. 110 feet
D. 80 feet
Answer: B
4. New applications and services need to be added to an existing Ethernet 10BaseT LAN, most importantly Internet access from a new ISP. Which three issues should you consider when integrating the new service? (Choose three.)
A. Will the existing LAN hardware support Internet access?
B. Will the existing LAN wiring support Internet access?
C. Will the existing equipment be able to communication with any new equipment?
D. Will the existing workstation operating system support Internet access?
E. Will ICMP have to be changed to a different routing protocol?
Answer: A,C,D
5. You have been tasked with re-engineering a network infrastructure to support convergent technologies. The new LAN must provide 10/100 MB Ethernet to the desktop and Gigabit Ethernet for the backbone. It must support both workstations and IP hard phones. The company will not allow any equipment to be moved. Upon further investigation, you find that the existing infrastructure is as follows:
* The phone closet and data center are in two different locations in the same building.
* Cat 3 cable is used for voice and Cat 5 is installed for data.
* Multi-mode fiber optic cable runs from the data center to each floor of the building and the phone closet.
What needs to be done to meet the customer’s requirements for a converged design?
A. Replace the Cat 3 cable with Cat 5 cable.
B. Remove all the Cat 3 and Cat 5 cable and replace it with Cat Se cable.
C. Replace the Cat 3 cable with Cat S cable, and replace the Cat S cable with fiber
D. No action is necessary to meet the requirements for the new design.
Answer: D
6. A company has just implemented a new voice and e-mail system. The unified message service is able to transfer messages to an external email address if the person is out of the office. After the system is configured, voice mail messages and email notification works perfectly for internal employees. However, the feature which allows notification through an external email address is not working. After spending countless hours trying to troubleshoot the issue, you are brought in to help. What is possibly causing external transmission to fail?
A. All employee’s external email accounts are configured incorrectly.
B. The email and voice mail systems are configured with the wrong IP subnet mask.
C. The proper ports on the firewall have not been configured to support the new system.
D. The voice mail system is not sending messages to the email system quickly enough.
Answer: C
7. A customer plans to upgrade their existing LAN from 10 Mbps to 100 Mbps. Which cable is necessary to perform the upgrade?
A. Cat 5 cable
B. Cat 3 cable
C. RGS8 coax station cable
D. 16 MB Token Ring cable
E. Standard Ethernet cable
Answer: A
8. An administrator is moving to a different office on the other side of the building. They have an administration terminal connection using an RS-232 cable to the PBX. The administrator built an extra long cable to make the connection. However, after hooking it up, the terminal connection fails to communication. Which cabling standard has been violated?
A. International Electrotechnical Commission (IEC)
B. Institute of Electrical and Electronics Engineers (IEEE)
C. International Standardization Organization (ISO)
D. Electronic Industries Association\Telecommunications Industry Association (EIA\TIA)
Answer: D
9. The majority of ISPs will provide a number of services to their customers. Which three offerings are available from most ISPs? (Choose three.)
A. E-mail services
B. Internet access
C. Web page hosting
D. Intranet connections
E. Licensing management
Answer: A,B,C
10. You have been contacted to select a new ISP for a current client. What criteria are important to address when making this selection?
A. Does the ISP offer HDL technology, online account management, and filtered access?
B. Does the ISP offer cable modems, security measures, and free e-mail accounts?
C. Does the ISP have various access options, reliability standards, usage measurements, and adequate support and maintenance at a reasonable cost?
D. Does the ISP offer dedicated T -1 access, online trouble reporting, and online billing at a reasonable cost?
Answer: C
11. A sales and marketing group is not happy with their ISP. They currently have a single connection internally and don’t have access for traveling sales people. In addition, they have had slow access and a number of outages without adequate resolution. When they begin reviewing new ISP services what should they consider? (Choose three.)
A. Does the ISP offer both dialup and dedicated access?
B. Does the ISP have adequate support and maintenance?
C. Is the ISP a member of the Internet Operators Providers Services (IOPS)
D. Does the ISP’s network have sufficient available bandwidth?
E. Does the ISP have a one time upgrade option?
Answer: A,B,D
Data Network Design -Design
12. A company has moved into a historic old warehouse building. It is not feasible to suggest re-cabling because the walls and floor are all concrete. They want a clean look so they don’t want cables on the floor, ceiling or the walls. What option would provide LAN connectivity without a physical cable infrastructure?
A. Virtual Private Network (VPN)
B. Wireless LAN
C. LAN Emulation
D. VLANs
Answer: B
13. Fiber optic cable is made with exacting standards since it has a fragile glass core. What is the protective layer of sheathing around the glass core called?
A. Buffer sheathing
B. Strengthening jacket
C. Protective silicone coating
D. Glass cladding
Answer: D
14. Fiber optic cable sends a transmission using either an LED or laser light source. Which of the following two best describes fiber optic characteristics. (Choose two.)
A. Fiber signals are susceptible to electrical interference
B. Fiber signals are not susceptible to electrical interference
C. Fiber signals generate some electrical interference
D. Fiber signals cannot generate any electrical interference.
Answer: B,D
15. A loan office wants to make a connection to its sister office located about eight miles away.
They do not want to have any recurring monthly charges, and do not have line of sight potential. They have asked you to make a recommendation for the connection. Which transmission media should be used?
A. RG-58 ThinNet cable
B. Geosynchronous satellite
C. Multi-mode fiber optic cable
D. Microwave antenna
E. Single-mode fiber optic cable
Answer: E
16. A new network administrator is having some cable installed. He needs to cable laid between the floor above and the drop ceiling below. The cable contractor asks if he wants a specialty type of cable typically installed in that area which has fire retardant properties. The network administrator has never heard of this before, what is the contractor suggesting?
A. Dead space cable
B. Plenum cable
C. Electrical walkway cable
D. Polyvinyl Chloride (PVC) cable
E. Riser Cable
Answer: B
17. A company has contracted you to help in expanding their LAN. You will be providing the new network design. What type of information needs to be gathered to begin the design work? (Choose three.)
A. Protocol
B. Topology
C. ARP traffic patterns
D. Least Cost Routing (LCR) design
E. Number of Network Operating System (NOS) client licenses owned
Answer: A,B,E
18. A law firm has 85 Windows 98 workstations and 15 Novell Netware and Windows NT servers. They also have a Unix-based PBX. They would like to have a converged network and provide secure Internet access to all employees. The building has Cat 5e wiring throughout and the NOS environment is running smoothly. To take the company into the future, while meeting their needs that two should be considered? (Choose two.)
A. Firewall for security
B. Available and future bandwidth requirements
C. Network cable infrastructure
D. One network operating system
Answer: A,B
19. A customer has an Ethernet Local-Area Network (LAN) and Private Branch Exchange (PBX). The customer requests that an intranet facility be added to the network. Which two design elements need to be considered? (Choose two.)
A. Internet cookies and history storage
B. Intranet server access
C. Available bandwidth
D. Client and server architecture
E. Dynamic Host Configuration Protocol (DHCP)
F. Simple Network Management Protocol (SNMP)
Answer: C,D
20. During an initial meeting, a customer defines the number one project goal to be a new “technology ready” environment. As the project manager, which two steps can you take to accomplish this goal? (Choose two).
A. Review the implementation strategy and targeted dates
B. Discuss the customer’s software standards
C. Inquire about the customer’s budget constraints and the feasibility of features
D. Document the customer’s future technology goals and supply documentation outlining proposed network capabilities
Answer: C,D
Implementation of Data Networks - Implementation
1. To prepare for a new converged e-business networking solution, the IT department has trained its technicians on a number of different OS platforms, including Windows 98, Windows NT, Novell Netware, UNIX and SQL server application. The project team has informed them that the new IP telephony product can run on either UNIX or Windows NT. The unified messaging solution is platform independent. And a new CTI application will require SQL server capabilities. They have asked the IT department to define three operating systems to standardize on. Which three should be chosen?
A. Windows NT server, UNIX, Windows 9x
B. SQL Server, Windows 9x, Novell NetWare
C. UNIX, Novell NetWare, Windows NT server
D. Windows NT server, Windows 9x, SQL Server
Answer: A
2. A company is building a new email system. They have chosen the software and the access methods. Why should you discuss the licensing requirement of the e-mail with the customer?
A. The number of e-mail users is limited to the license agreement the customer purchases
B. The cost of the application could financially impact other budget constraints
C. The email system cannot deliver mail efficiently when unlicensed
D. Email transfer to and from the Internet will not be possible if not licensed
Answer: A
3. A great number of users have been added to an antiquated network. In designing a new converged LAN with PBX and Internet capability, you have mentioned the network operating system licensing issues. What impact does this have on the new network implementation?
A. The number of users that can simultaneously access the Internet
B. Efficient throughput of voice and data transmissions
C. Cost of adding additional users to the network
D. Ease of administering IP addresses
Answer: C
4. When working in a Novell Netware environment, which menu driven command utility can be used on a Netware 5.0 server to configure and verify TCP/IP settings?
A. Inetcfg
B. NW Admin
C. Netstat
D. ConsoleOne
E. Ipconfig
Answer: A
5. Standards and regulations play an important role in any networking environment. Which of the following two statements best describes them? (Choose two.)
A. Proprietary standards make data and voice networking companies a lot of money
B. You can ignore a regulation if it makes good business sense
C. Standards allow different vendors’ equipment to work together
D. Standards are guidelines that should, but do not have to be followed
E. Regulations are guidelines that should, but do not have to be followed
Answer: C,D
6. A small manufacturing company needs to make connections to three sales offices located in different cities. They need to share files and exchange email messages. They have investigated using point-to-point connections but rejected the option because of the costly monthly charges.
Each site has a high-speed connection to the Internet. What is the most cost-effective method of securely sharing files and email between sites? They don’t want to purchase any additional equipment.
A. Set up an SNMP server and mail the documents as attachments to other employees at each site
B. Establish an encrypted VPN link that accepts only connections from the IP addresses of each site
C. Setup a dial-on-demand connection to send files on an as needed basis
D. Establish direct high-speed Frame Relay links that connect each of the four sites to the other sites individually
Answer: B
7. Instead of purchasing an expensive router for a small company, they decide to use their existing Windows NT server. Once the two NICs were installed, what must be done to make the server a multi-homed router?
A. Assign each network card the same IP address
B. Enable IP forwarding in the network properties
C. Assign a different subnet mask to each network card
D. Enable Dynamic Host Configuration Protocol (DHCP) in the network properties E. Enable host name resolution in Domain Name Service (DNS)
Answer: B
8. The legal department has had problems with securing their sensitive documents on individual’s PCs. They have complained and demanded that the IT department install a workstation operating system that provides file level security. Which operating system will fulfill this requirement?
A. Windows 95
B. Windows 98 Second Edition
C. Windows NT Workstation 4.0
D. Macintosh
Answer: C
9. A new voice mail server is being installed. The server has two 10GB hard drives and Windows NT. Which file system must be used to create a partition larger than 4GB on the hard drives?
A. Network File System (NFS)
B. File Allocation Table 16 (FAT16)
C. File Allocation Table 32 (FAT 32)
D. New Technology File System (NTFS)
E. High-Performance File System (HPFS)
Answer: D
10. Which of the following organizations have published standards? (Choose three.)
A. Underwriters Laboratories (UL)
B. American National Standards Institute (ANSI)
C. Institute of Electrical and Electronic Engineers (IEEE)
D. Electrical Industries Association of Telecommunications Association (EIA\TIA)
E. National Electrical Code (NEC)
Answer: B,C,D
11. Which two are industry standards? (Choose two.)
A. Asynchronous Transfer Mode (ATM)
B. Category 7 copper cabling
C. Institute of Electrical and Electronic Engineers Ethernet 802.3 (IEEE)
D. Project Management Institute (PMI)
E. National Electrical Code (NEC)
Answer: C,E
12. A software specialist was in over the weekend installing a new application on 5 Windows NT workstations. On Monday morning, the 5 users call the systems administrator complaining they cannot get logged into the network. The administrator changes their passwords and has them try it again with no luck. Oddly enough, the software specialist is having the same problem logging into the network. Finally, a field technician is sent out to look at the workstations. Why are the users and software specialist unable to login?
A. The users and software specialist had the CAPS lock on while entering their password
B. The password changed during the software upgrade
C. During the software upgrade, the software specialist logged in as herself, so the account name was still in the logon box and has been locked out
D. During the software upgrade, the software specialist logged in as administrator, so the account name was still in the logon box and has been locked out
Answer: C
13. You are the Windows NT systems administrator and are asked to create a shared folder for the Accounting department. The Accountants group is the only people who should have access to these sensitive files. You create a new folder on an NTFS partition named accounting and create shared access. You then add the Accounting group to the permissions box and select the Full Control permission. You click Apply and then OK. Who will be able to access this shared folder?
A. All domain users will have Full Control access of the share because it was not removed
B. Everyone gets Read access of the share because it was not removed.
C. All domain users get Read access of the share because it was not removed.
D. Everyone gets Full Control access of the share because it was not removed
Answer: D
14. A Netware 5.0 server has a directory folder called “Corporate” which everyone in the company has access to. All users have Read, Write, Create, Erase and File Scan file system rights to “Corporate”. A new folder is created under “Corporate” called “Execs” which should only be accessed by the senior management team. The administrator assigns the Management team all rights to the Execs folder. What is the security risk, and what can be done to prevent it?
A. There is not a security risk in this situation, since only the management team can access the Execs folder
B. All users inherit the rights from the “Corporate” folder. You must create an inherited rights filter at the Execs folder to block unwanted rights
C. All users automatically have rights to all newly created folders. You must create a’ new folder rights filter
D. All users should only be assigned Read and File Scan rights to the Execs folder
Answer: B
15. De facto and De jure are the two types of domestic standards of technology and multiple vendor compatibility. What is the difference between de facto and de jure?
A. De facto means in law or official and de jure means in fact or unofficial.
B. De facto means in fact which is unofficial and de jure means in law or official.
C. De facto means approved by a standards organization and de jure means under consideration.
D. De jure means approved by a standards organization and de facto means under consideration.
Answer: B
16. A new Ethernet LAN installation is being performed in a two-story building. Cat 5e cable is being installed from the data center to the wiring closets, and Cat 5 cable is run to the workstations. None of the runs exceed 100 feet. The new cable installations must share ladder racks with a number of power connections. Which two standards/regulations apply? (Choose two.)
A. IEEE 802.3
B. IEEE 802.5
C. ISO-OSI reference model
D. National Electric Code (NEC)
Answer: A,D
17. Which statement about standards and regulations is true?
A. You must adhere to both regulations and standards.
B. You must adhere to all regulations but can apply standards as necessary.
C. You must adhere to all standards but can apply regulations as necessary.
D. You do not have to adhere to regulations or standards.
Answer: B
18. A project manager has been given approval to go forward with a convergence project. New data and voice equipment will be purchased and communicate using IP. The project manager’s first task is to create the team of technical personnel. Which of the four characteristics should be considered when making the selection? (Choose four.)
A. Technical skills
B. Interpersonal skills
C. Problem solving skills
D. Number of programming languages
E. Degree they got in college
F. Availability
Answer: A,B,C,F
19. In project management, PERT analysis looks at which three components?
A. Best case scenario, worst case scenario, expected case scenario
B. Task evaluation, time evaluation, resource evaluation
C. Work breakdown, timeline, critical path
D. Beginning date, milestones, ending date
Answer: A
20. Project managers often break a large project down in to more specific divisions, and within that, the smallest manageable units. What is this project management format called?
A. Resource Association
B. Work Breakdown Structure
C. Critical Path
D. Hierarchical Planning
Answer: B
21. Name the four basic project phases? (Choose four.)
A. Concept
B. Termination
C. Development
D. Change control
E. Implementation
F. Resource Allocation
Answer: A,B,C,E
22. Why is a Gantt chart often used in a project? (Choose three.)
A. It is easy to understand
B. It shows how tasks progress over time
C. It shows the organizational hierarchy of the project team
D. It shows personnel and other resources that are assigned to tasks.
E. It shows dependencies and their associations well
Answer: A,B,D
23. Which three things are critical to address in a project kickoff meeting?
A. Pricing, site plan, user requirements
B. Timeline, scope of work, customer expectations
C. Operating systems, site survey, job assignments
D. Which project management tools to use, who makes buying decisions, timeline
Answer: B
24. Why is it necessary to hold an implementation kickoff meeting with the project team? (Choose three.)
A. To uncover potential problems
B. To obtain “buy in” from the customer
C. To start the implementation process
D. To obtain “buy in” from the project team
E. To disseminate information among those involved
Answer: A,D,E
25. What is “float”?
A. It’s a unit in a work breakdown structure
B. It tracks the difference between the time available for a task and the time required to complete the task.
C. It tracks the percent of difference between the time available for a task and the time required to complete the task.
D. It tracks the average of the difference between the time available for a task and the time required to complete the task.
Answer:B
Implementation of Data Networks -Design
26. External access was provided to traveling sales people using dial-up modem connections for file sharing and checking email. The cost of the phone lines and some long distance charges for employees were excessive. Which alternative can allow the employees secured access without the additional phone line charges?
A. Configure Virtual Private Network (VPN)
B. Additional LA N/VI/ AN connections
C. Upgrade the transmission media to fiber optic
D. Add Internet Protocol (IP) trunks to the corporate telephone system
Answer: A
27. Which of the following are IEEE topology standards? (Choose three.)
A. FDDI
B. RS-232
C. Ethernet
D. ISDN-PRI
E. Token Ring
F. HDLC/SNA
Answer: A,C,E
28. Which organization defines standards for Local-Area Networks (LANs)?
A. Institute of Electrical and Electronics Engineers (IEEE)
B. Internet Engineering Task Force (IETF)
C. Interactive Multimedia Association (IMA)
D. International Federation for Information Processing (IFIP)
Answer: B
29. A customer must be informed and understand the importance of building code electrical regulations so they can:
A. Understand the cost involved in meeting regulations
B. Understand why an implementation design is good
C. Modify your design to better meet their needs
D. Easily add more equipment to the system
Answer: A
Design and Implementation of Voice Networks -Implementation
1. A new manager has taken over the call center of a large computer manufacturing company. The manager wants to get more information about agent performance, as well as call volume, trunk utilization and ACD queue statistics. Which application could provide the detailed reports the manager needs?
A. Call Detailed Reporting (CDR)
B. Computer Telephone Integration (CTI)
C. Call Accounting System (CAS)
D. Call Management System (CMS)
E. Unified Message Tracking (UMT)
Answer: D
2. A new product line has been added which requires call center support. Fifty new agents are hired to handle the additional call load, doubling the call center staff. The new product group is located in .a different building several blocks away. They want all the functionality of the original
call center. However, they can’t afford significant upgrade expenses, and ask for design solutions with budget constraints in mind. Which alternate designs do you propose? (Choose two.)
A. You install a new PBX, Call Center, and Call Management System. You justify the additional expense with increased revenues from the new product line.
B. You install a remote expansion cabinet off the PBX. You utilize the existing Call Center, and Call Management System for the new site. You justify the additional expense as the best blend of additional equipment and reuse of existing equipment.
C. You install a VolP Call Center at the remote site. You justify the up-front costs from added revenues with low ongoing operating costs.
D. You install remote branch office equipment and software off the existing PBX. You justify the up-front costs from new revenue streams from future business.
Answer: B,D
3. A company has branch offices in Denver, Seattle, Miami, Dallas and Kansas City that need to be connected together. They select a nationwide WAN carrier. What are the advantages of using the nationwide carrier over a local exchange carrier? (Choose three.)
A. A point-to-point connection is not required to each site.
B. The company can configure and manage their own network.
C. The company is immediately ready for voice over the Internet.
D. Adding WAN capacity is simpler than adding higher-speed dedicated lines.
E. The carrier is responsible for the connection between the different customer sites.
Answer: A,D,E
4. A project has been launched to create a converged network environment. You are currently in the data and voice workstation requirements gathering stage. Which three of the following are most critical for this specific requirement? (Choose three.)
A. The types of calls and how long the user is on the phone
B. The type and number of trunks connected to the PBX
C. Standard greeting formats used for voice mail
D. How incoming calls are handled when not answered
E. The features of the system employees are required to use
Answer: A,D,E
5. You are troubleshooting a problem where agents not receiving calls. Calls are sent to the PBX through an ISDN-PRI connection. The PBX has a Voice Response Unit (VRU) attached. If the agent is not available the call is forwarded to voice mail.
What should you consider when troubleshooting this problem? (Choose three.)
A. Is the VRU functioning properly?
B. Is the voice mail system functioning properly?
C. Is the agent busy or available to receive calls?
D. Is the call being delivered from the public network?
Answer: A,C,D
6. Call Management System (CMS) can measure which of the following? (Choose three.)
A. Agents
B. Call routing number
C. Trunks
D. Stations
E. Call coverage
Answer: A,B,C
7. A business has three PBXs networked together. They would like to have centralized administration. What two options could provide this ability?
A. An analog modem
B. A node manager feature
C. A remote manager configuration
D. A LAN at all three locations plus a W AN connecting all locations
Answer: A,D
8. A company is using phone equipment and adjuncts from several different vendors. They want to use several network features like extension dialing and be able to pass name and number information. Which industry standard allows for this information to be transported between systems?
A. Robbed-Bit Signaling (RBS)
B. Distributed Communications System (DCS)
C. Private Signaling System Number 1 (QSIG)
D. High Density Bipolar 3-Bit Substitution (HDB3)
E. Open Shortest Path First (OSPF)
Answer: C
9. A small company is in the process of adding voice mail to their PBX. Their current phone sets do not have message waiting lights for voice mail notification. During the requirements gathering process, the client indicates that they want all employees to be notified when they have a voice mail message. Unfortunately the client is less than accommodating when asked if the phone sets can be replaced. They are on a very limited budget. Which three issues should be considered in the design to best integrate the existing equipment? (Choose three.)
A. Does the customer have an existing Auto Attendant?
B. Will the customer accept stutter tone for voice mail notification? .
C. Does the PBX have the software features available to solve the problem?
D. Can the technology be upgraded without replacing the sets?
Answer: B,C,D
10. A customer has over 70 CO and DID trunks into its PBX. Several years earlier they had a new voice network and PBX design completed but never implemented. They have now decided to go forward with the original design, even though there has been substantial growth since it was originally proposed. How might this growth affect the design? (Choose three.)
A. Feature software
B. System adjuncts
C. Supported PBX software ports
D. Supported PBX hardware ports
Answer: A,C,D
11. A customer is reviewing design documents that suggest a number of different transport facilities including: ISDN-PRI, ISDN-BRI, Analog Trunks, Point-to-Point T -1 and Frame Relay. Which two statements is true regarding these transmission types? (Choose two.)
A. All facilities can carry data transmissions.
B. ISDN-PRI provides a backup connection for ISDN-BRI
C. A 256K video conference call can be placed using ISDN-PRI facility
D. The T1 connection provides exactly the same services as ISDN-BRI
E. Analog trunks can provide 1.54MB of transmission bandwidth
Answer: A,C
12. A customer currently has 10 DID trunks and 30 CO two-way trunks. They would like to replace these trunks to have more flexibility for sending voice and data as well as receive caller information on display phones. What would be the appropriate trunking technology?
A. 1 ATM circuit over OC3
B. 2 IP trunks to the corporate ISP
C. 2 ISDN-PRI circuits with call-by-call service
D. 256K Frame relay PVC
Answer: C
13. A small to medium-sized organization wants to connect to the Internet. The primary use of this connection will be the transport of e-mail and web requests. The customer wants a solution that allows for easy growth. Which technology uses the existing phone line to transmit data at high rates of speed?
A. T -1
B. xDSL
C. DDS
D. ISDN-PRI
Answer: B
14. A customer needs trunks for inbound and outbound calls. They already have an Auto Attendant answer all incoming calls and route them accordingly. The customer anticipates the need for 48 trunks. What is the best option?
A. Two IP trunks
B. Two T-1 circuits as DID trunks
C. Two T -1 circuits as CO two-way trunks
D. Two ISDN-PRI trunks with call-by-call service
Answer: C
15. Planning is critical when designing trunk capacity. What should be considered during this design stage? (Choose two.)
A. Average talk time for calls
B. Total number of telephones
C. Methods for queuing and answering waiting calls
D. Number of calls predicted during busiest hour
E. Number of ports available for voice mail delivery
Answer: D
16. A customer is implementing a new ISDN-PRI connection. They would like to share D- Channels across multiple T-1s. Which feature should be used?
A. Robbed-Bit Signaling (RBS)
B. Common Channel Signaling (CCS)
C. Non Facility Associated Signaling (NFAS)
D. Bi-polar 8 zero suppression (b8zs)
Answer: C
17. Match the following facilities with the associated number of circuits.
A. 96 – T2
B. 672 – T3
C. 4,032 – T4
D. 24 – T1
E.1024
F.58
Answer: D,A,B,C
18. As a project manager for a company it is your job to select the job functions and people, which will help in a move from the current location to a new office building near by. The company ~ will still be served by the same Central Office (CO). In addition to the move, the PBX is being upgraded and existing phone sets are being replaced with new digital terminals. The company also \ wants to modify their Call Center routing to include a new group of agents. Which five job functions are necessary to complete this project? (Choose five.)
A. Trainer
B. System technician
C. Software designer
D. Software programmer
E. Call Center design specialist
F. Equipment designer/implementer
G. Customer account representative
Answer: A,B,C,D,F
Design and Implementation of Voice Networks –Design
19. The design specialist that was working with a particular customer is on medical leave. In the interim you agree to handle the project. You get some documentation and a rough sketch of the proposed voice network. During a meeting with the customer, they indicate they want to connect the voice and data networks and add voice mail. None of this was in the documentation you received. If you had not contacted the customer, how would the conceptual design impact the final design? (Choose two.)
A. The budget constraints would not have been reviewed
B. The proposed system would have been under-designed
C. The voice mail system would not support the number of auto attendants
D. The customer expectations would not have been met
E. The converged network would have been over-engineered
Answer: B,D
20. What must be considered associated with hardware capacity, when expanding a communications system?
A. Trunk interfaces
B. System adjuncts
C. Station interfaces
D. Available slots
E. Software features
Answer: D
21. Customer’s are receiving busy signals when calling customer service during the morning and lunch hour. They are dissatisfied with the level of support they receive and many have asked for their money back. The customer service center is adding additional trunks. What methods should be used to determine the number of trunks that fulfill the traffic requirements? (Choose two.) . A. Apply the retrial theory
B. Refer to the industry guide of trunk configurations
C. Study traffic results from the local exchange company
D. Apply the Erlang theory
E. Count the number of times a customer gets a busy signal
Answer: C,D
22. A PBX is at capacity. No additional hardware slots are available, but 20 to 40 new stations need to be added. What is the best quick fix, low cost solution in this situation?
A. Add additional hardware / cabinet
B. Upgrade switch to newer, more efficient software
C. Replace lower density interfaces for higher density interfaces
D. Add a remote shelf for expansion
Answer: C
23. When writing the final PBX design document, what three components should be included? (Choose three.)
A. Traffic capacity information
B. Station port quantities
C. Carrier circuit IDs
D. Station user requirements and feature interviews
E. Trunk interface requirements
F. Voice mail and auto attendant greetings
Answer: A,B,E
24. Call center agents need to have calling party identification to better serve customers. Which network transport provides this feature?
A. E&M tie trunks
B. Digital Service 1 (DS1)
C. Ground start central office trunks
D. Integrated Services Digital Network -Primary Rate Interface (ISDN-PRI)
Answer: D
25. A business has just bought a second location. They established a Point-to-Point T1 connection between the two locations to send voice and data transmissions. After installation, the data network users find the connection slow. However, there has not been any report of blocked voice calls. What could possibly be done to increase the data transmissions?
A. Replace the router
B. Buy a newer CSU / DSU
C. Move one or more channels from voice to data
D. Add a Digital Subscriber Line (DSL) circuit to their system E. Configure QoS on the switch
Answer: C
26. A home office needs a constant connection to the Internet. They have very low bandwidth requirements, but they dislike the modem dialup process. They are not close to a Central Office (CO). Because of cost considerations and low usage, what would be a possible solution?
A. Fractional T -1
B. xDSL
C. Faster Modem
D. 56K line
Answer: D
27. A company has just implemented VPN connections for telecommuters to the corporate office. The telecommuters use the connections to send and receive files and email. The company provides a second line into each employee’s home and an ISP connection. What method is being used for VPN access?
A. Frame Relay
B. Circuit-switched connection
C. Packet-switched connection
D. Asynchronous Transfer Mode (ATM)
Answer: B
28. Sales employees are allowed to work from home 3 days a week. They connect to the corporate network through dialup connections provided by the company. They also have access to a voice mailbox and Internet access. What protocol is being used for the dial-up connection?
A. Point-to-Point Protocol (PPP)
B. Connectionless Transport Protocol (CL TP)
C. Dynamic Host Configuration Protocol (DHCP)
D. Internetwork Control Messaging Protocol (ICMP)
Answer: A
29. A communications server is being installed in a small basement closet. After reading the specifications, the installer is concerned about the BTU rating. What environmental condition is in question?
A. Humidity
B. Lightning
C. Air pressure/purity
D. Heat dissipation
E. Power regulation
Answer: D
30. A T1 connection maintains synchronization using a 1 bit. If numerous Os are transmitted consecutively, the synchronization may be lost and the T1 will flat line. To prevent this from happening, T1 connections comply with which convention?
A. Alternate Mark Inversion
B. 1’s density rule
C. 0’s density rule
D. Bandwidth transmission rule
E. Bipolar violation
Answer: B
31. A small software company needs to open a basic call center with reporting capabilities. They have allocated funds and developed a project plan, and then come to you for design guidance. What elements u recommend?
A. ?, ACD, and Call Management
B. PB , ieD’:LAN connectivity, and Vectors
C. PBX, Call Management, Voice Mail, and Vectors
D. PBX, ACD, and IVR
Answer: A
32. A marketing company has approximately 350 employees. They have several customer-focused departments that handle technical support, service, and sales calls. There have been a number of complaints about no answer on the customer number. The company wants an Auto Attendant to answer their customer line. The call should then be distributed to the correct department. They also want to be able to track all calls. Which three hardware or software components should be part of the solution? (Choose three.)
A. Voice mail system
B. Automatic Call Distribution (ACD)
C. C-LAN card
D. Station Management Detail Reporting (SMDR) software
E. Interactive message broadcasting
Answer: A,B,D
33. You have been contacted to design a single-site call center that will be added to an existing communications system that already has voice mail. The customer has the following requirement:
* Two agent splits for product sales; 12 agents in group A and 14 agents in group B.
* Detailed reporting and real time calls statistics must be possible
* After two minutes of wait time, the caller should be sent to the other split
* The new system will probably require additional trunk and station hardware
Which five components will provide the solution? (Choose five.)
A. Message Broadcasting
B. Call coverage
C. Call vectoring
D. Trunk and station hardware
E. Call Management System (CMS)
F. Integrated announcement board
G. Automatic Call Distribution (ACD)
H. Distributed Communications System (DCS)
Answer: C,D,E,F,G
34. An emergency response facility is relocating and is implementing a new telephone system.
The new system will be connected to a local hospital via a T -1 circuit. It is very important that the system be completely fault tolerant. They must have the ability to receive calls and dial out of the building at all times. Which components fulfill these requirements?
A. PBX, UDP, power fail unit
B. PBX, CSU, power fail unit
C. PBX, UPS, power fail unit
D. PBX, ACD, UPS
Answer: C
35. A law office has many clients and its important to track time spent on the phone with each client individually for bill back purposes. Which two items give the billing department the needed information? (Choose two.)
A. Account codes
B. Authorization codes
C. Call accounting
D. Class of Service (COS)
E. Grade of Service
Answer: A,C
Convergence of Technologies - Implementation
1. A customer currently has a number of stand-alone systems, a PBX and an out of date network. They want to implement a converged voice and data solution. Which of the follow requires a LAN/WAN connection? (Choose three.)
A. Key system
B. VolP
C. Intranet
D. Call forwarding
E. Unified Messaging
Answer: B,C,E
2. A customer is very conscious of bandwidth utilization, they have recently implemented VolP and compression is being performed before information is sent. What does the compression provide?
A. The voice traffic can be transmitted as data without special considerations
B. Compression provides nothing since voice uses standard 56K bandwidth
C. Compression helps optimize the use of available bandwidth
D. Voice must be compressed or you will get jitter on the other end
Answer: C
3. A call center has a standard toll free number that all customers call. They have just launched a new program for Premier members that deserve specialized service. They have asked you to recommend a solution so that when premier members call, they go to the front of the queue and can speak with the agent that last helped them. What do you propose to meet these requirements?
A. Prompt the customer for their account number then use CTI to reference a database and route the call to the head of the queue for the correct agent
B. Create a new phone number for the premier members
C. Have a centralized operator answer the call, identify premier members, ask who they spoke to last and forward them to the correct extension
D. Identify the call using ANI, and then provide a screen pop to the attendant for more information about the premier member
Answer: A
4. A Call Management System (CMS) is being designed for a customer’s Call Center. What type of information should be collected when defining the requirements?
A. Types of LAN/W AN connections
B. PBX manufacturer and types of adjuncts
C. Memory, total disk space, and software that was recommended by the customer
D. Reports printed by the Call Center agents’ supervisors
E. Number of trunks, number of agents, busy hour calls, and real-time update intervals
Answer: E
5. HTTP is commonly found in networks today. What is HTTP primarily used for?
A. Programming web pages
B. Playing real-time voice and video
C. Securing Internet transactions using a firewall
D. Providing communication between web clients and servers
E. Offering a private to public IP address translation method
Answer: D
6. A customer service center has been experiencing heavy call volume. They currently have 100 agents that are constantly busy. Customers call in to check their account status. The agents ask a number of questions then query a database that takes 2-4 minutes to retrieve the requested customer information. The agents are concerned that it takes so much time to service the customer’s requests. They also feel that some of the information can be provided in a more automated fashion. You are contacted to provide a solution. Which two applications would provide faster customer service? (Choose two.)
A. CTI with screen pops
B. IVR with host connectivity
C. Account codes and call accounting
D. Unified Messaging with Fax back
E. Call Management System with reporting
Answer: A,B
7. A marketing company wants to make its telephone sales associates more productive.
Currently, they can contact approximately 15-20 potential customers an hour. Management wants to increase that number. Which solution would fulfill this request?
A. Predictive Dialer
B. Agents doing Connection and Transfer
C. Outbound ACD
D. New customer database
E. More DOD trunks
Answer: A
8. A large dentist’s referral service wants to provide one telephone number, and then route calls to the correct dentist’s office where the patient last received care. In addition, they want patient information available before a person answers the call. Which three products would accomplish this? (Choose three.)
A. IVR product
B. CTI product
C. PBX w/ ACD feature
D. Call Management System adjunct
E. Call Accounting
Answer: A,B,C
9. A converged voice and data network was implemented with QoS. After installation, it is determined that there is twice the amount of voice traffic than the design originally estimated. What is the impact on the network?
A. No additional latency of voice or data
B. Network applications will fail to function
C. The QoS will not support packetized voice transmissions
D. An increase in latency for data transmissions such as e-mail or file transfer
Answer: D
10. An international company has an out of date network infrastructure. They are in the process of designing and implementing a new converged network. One of the main reasons is to reduce long distance charges. They have sized the bandwidth for voice and data traffic while maintaining an acceptable level of QoS. On occasion the customer wants to have video conference calls, but will not be increasing available bandwidth during those times. What action can be taken to allow the video conferencing while protecting the real-time traffic and reduce overall network impact?
A. Increase internal network data speeds
B. Adjust QoS on data traffic to the lowest acceptable level
C. Install fiber optic connections to all desktops.
D. Send voice calls over the public network when QoS falls below an acceptable level
Answer: D
11. You have been tasked to design a VolP Call Center. Which two statements about this service are true? (Choose two.)
A. It is difficult for ISPs to provide a QoS guarantee.
B. The grade of service for VolP is the same as the best grade of service for data transmission to the Internet.
C. The IP oriented Internet is a “best effort” network that is unreliable when it comes to QoS guarantees.
D. The guaranteed bandwidth over the public switched network offers the best grade of service for access to an IP network.
Answer: A,C
Convergence of Technologies -Design
12. A client has an obsolete network that has grown from several different areas and now must be interconnected and brought up-to-date. You are asked in to design a new network solution. After reviewing the existing network architecture you find the following:
* Cat 3 cable for voice and data transmissions
* The data center uses FDDI over a fiber optic backbone
* Three departments are connected using Token ring
* All other workstations connect using Ethernet hubs
* All LAN segments are using TCP/IP
* The network router provides a WAN and Internet connection. It is a modular router so the hardware can be changed, but the software cannot be updated.
The client wants a converged “technology ready” LAN more inline with e-business. They would like to reuse as much equipment and cabling as possible but realize the magnitude of the project. Given the existing network, what four design factors must be implemented to fulfill the client’s request? (Choose four.)
A. Replace the Category 3 data wiring with Category 5 or 5e cabling
B. Replace the Category 3 voice wiring with Category 5 or 5e cabling
C. Integrate the Token Ring connections into the FDDI backbone
D. Replace all the existing workstations with thin clients
E. Replace the existing router with a new router or Layer 3 switch that supports CoS/QoS
F. Update the existing router hardware to support new technologies
G. Create a Gigabit Ethernet backbone for the data center and internet/intranet connections
H. Connect all workstations to auto-sensing Ethernet / Fast Ethernet switches
Answer: A,E,G,H
13. A large travel reservation call center would most likely have which of the following components? (Choose five.)
A. Voice mail system
B. Agent workstations
C. Voice response units
D. Call management system
E. Centralized attendant service
F. Integrated Services Digital Network -Primary Rate Interface (ISDN-PRI)
Answer: A,B,C,D,F
14. A business has requested a design that includes: a basic call center for five reservation agents, integrated voice mail, and property management system. In addition, the system needs 24 trunks, 300 analog stations (two stations per room), and 20 digital stations. Which type of business fits this profile?
A. Integrated call center
B. Corporate office building
C. Bank or financial institution
D. Hotel industry
E. New or used car lot
Answer: D
15. When reviewing business requirements, which two questions uncover strategic information versus tactical information? (Choose two.)
A. Where would you like your system hardware installed?
B. How many employees have an office in the building versus a home office?
C. Which department in your organization has the most impact on your clients?
D. What is your expected future growth based on currently and projected sales?
Answer: C,D
16. Which graphical document outlines the equipment used in a customer’s system configuration?
A. Gantt chart
B. Applications flow chart
C. Implementation documentation
D. Physical network design diagram
Answer: D
17. Which two documents should be included to ensure proper information is available for the implementation portion of a project plan? (Choose two.)
A. Equipment list
B. Application list
C. Training schedule
D. Vendor service level agreements
Answer: A,B
18. When gathering user and system requirements, which three questions should be asked in order to define a customer’s telecommunication needs? (Choose three.)
A. How are incoming calls currently routed?
B. Has there been a budget determined for this project?
C. How should customer calls be distributed?
D. What are the various departments within your facility and which types of calls do they handle?
Answer: A,C,D
19. A communications system needs to be upgraded, what should be considered when planning for future growth? (Choose three.)
A. Routing protocols
B. Applications
C. Software capacity
D. Hardware capacity
Answer: B,C,D
20. Place the flow for inbound traffic for Computer Telephone Integration (CTI) applications in the correct order.
A. Host
B. Trunk
C. Workstation
D. Public Network
E. PBX
Answer: D,B,E,A,C
21. A corporation is updating the backbone portion of their network technologies. The backbone is currently 100 MB Ethernet. The require!JJ.epr~uat ~ity, high bandwidth, and campus wide access. They a ng-and plan to maintain their Ethernet/Fast Ethernet network to the desktop. What will be the most feasible network solution?
A. Implementing Ethernet links for the campus backbone
B. Encapsulate in Asynchronous Transfer Mode (ATM) and implement an ATM campus backbone
C. Implement Fiber Distributed Data Interface (FDDI) for the campus backbone
D. Install additional Fast Ethernet 100-BaseFX redundant connections for the campus backbone, then setup load balancing
Answer: A
22. Which three protocols are part of the (TCP/IP) suite? (Choose three.)
A. Service Advertisement Protocol (SAP)
B. User Datagram Protocol (UDP)
C. Address Resolution Protocol (ARP)
D. Trivial File Transfer Protocol (TFTP)
E. Datagram Delivery Protocol (DDP)
F. High Level Data Link Control (HDLC)
Answer: B,C
23. The IRS is implementing a customer phone line to handle technical calls about tax preparation. The calls must be answered by agents that can speak certain languages or have specific knowledge. Before answering a call the agents want to review information about the caller. Many of the calls are requests for forms and documents. It has been suggested that this could be automated, off-loading work from the agents. Since tax dollars are being used, it is very important that the agents have the applications necessary to make their jobs more efficient. Which three would provide the solution? (Choose three.)
A. Intranet web site
B. CTI with screen pops
C. Predictive dialing system
D. Automatic Call Distribution (ACD)
E. Fax on Dem
(Choose five.)
A. Voice mail system
B. Agent workstations
C. Voice response units
D. Call management system
E. Centralized attendant service
F. Integrated Services Digital Network -Primary Rate Interface (ISDN-PRI)
Answer: A,B,C,D,F
14. A business has requested a design that includes: a basic call center for five reservation agents, integrated voice mail, and property management system. In addition, the system needs 24 trunks, 300 analog stations (two stations per room), and 20 digital stations. Which type of business fits this profile?
A. Integrated call center
B. Corporate office building
C. Bank or financial institution
D. Hotel industry
E. New or used car lot
Answer: D
15. When reviewing business requirements, which two questions uncover strategic information versus tactical information? (Choose two.)
A. Where would you like your system hardware installed?
B. How many employees have an office in the building versus a home office?
C. Which department in your organization has the most impact on your clients?
D. What is your expected future growth based on currently and projected sales?
Answer: C,D
16. Which graphical document outlines the equipment used in a customer’s system configuration?
A. Gantt chart
B. Applications flow chart
C. Implementation documentation
D. Physical network design diagram
Answer: D
17. Which two documents should be included to ensure proper information is available for the implementation portion of a project plan? (Choose two.)
A. Equipment list
B. Application list
C. Training schedule
D. Vendor service level agreements
Answer: A,B
18. When gathering user and system requirements, which three questions should be asked in order to define a customer’s telecommunication needs? (Choose three.)
A. How are incoming calls currently routed?
B. Has there been a budget determined for this project?
C. How should customer calls be distributed?
D. What are the various departments within your facility and which types of calls do they handle?
Answer: A,C,D
19. A communications system needs to be upgraded, what should be considered when planning for future growth? (Choose three.)
A. Routing protocols
B. Applications
C. Software capacity
D. Hardware capacity
Answer: B,C,D
20. Place the flow for inbound traffic for Computer Telephone Integration (CTI) applications in the correct order.
A. Host
B. Trunk
C. Workstation
D. Public Network
E. PBX
Answer: D,B,E,A,C
21. A corporation is updating the backbone portion of their network technologies. The backbone is currently 100 MB Ethernet. The require!JJ.epr~uat ~ity, high bandwidth, and campus wide access. They a ng-and plan to maintain their Ethernet/Fast Ethernet network to the desktop. What will be the most feasible network solution?
A. Implementing Ethernet links for the campus backbone
B. Encapsulate in Asynchronous Transfer Mode (ATM) and implement an ATM campus backbone
C. Implement Fiber Distributed Data Interface (FDDI) for the campus backbone
D. Install additional Fast Ethernet 100-BaseFX redundant connections for the campus backbone, then setup load balancing
Answer: A
22. Which three protocols are part of the (TCP/IP) suite? (Choose three.)
A. Service Advertisement Protocol (SAP)
B. User Datagram Protocol (UDP)
C. Address Resolution Protocol (ARP)
D. Trivial File Transfer Protocol (TFTP)
E. Datagram Delivery Protocol (DDP)
F. High Level Data Link Control (HDLC)
Answer: B,C
23. The IRS is implementing a customer phone line to handle technical calls about tax preparation. The calls must be answered by agents that can speak certain languages or have specific knowledge. Before answering a call the agents want to review information about the caller. Many of the calls are requests for forms and documents. It has been suggested that this could be automated, off-loading work from the agents. Since tax dollars are being used, it is very important that the agents have the applications necessary to make their jobs more efficient. Which three would provide the solution? (Choose three.)
A. Intranet web site
B. CTI with screen pops
C. Predictive dialing system
D. Automatic Call Distribution (ACD)
E. Fax on Demand/Fax back service
Answer: B,D,E
24. The operator who directed calls for a busy company is changing jobs. The company has decided not to replace that position. Instead they would like a solution that would direct customer calls to the proper department. Which component solves this problem?
A. Uniform Dial Plan (UDP)
B. Call Detail Record (CDR)
C. Automatic Route Selection (ARS)
D. Automatic Call Distributor (ACD)
E. Private Branch Exchange (PBX)
Answer: D
25. An auto insurance company wants to have a local presence in the community for its 15 branch offices. It publishes the phone numbers for each location, but the calls need to be answered at a central customer service department regardless of the phone number dialed. The insurance company also wants to off-load a number of calls which it feels can be automated based on the customer entering their account information. Which two applications support these operations? (Choose two.)
A. Call Center application
B. Interactive Voice Response (IVR)
C. Automated Attendant Services (AAS)
D. Remote Access Server (RAS)
E. Virtual Private Network (VPN)
Answer: A,B
Umm anotherprivatebuild !!!
A. Voice mail system
B. Agent workstations
C. Voice response units
D. Call management system
E. Centralized attendant service
F. Integrated Services Digital Network -Primary Rate Interface (ISDN-PRI)
Answer: A,B,C,D,F
14. A business has requested a design that includes: a basic call center for five reservation agents, integrated voice mail, and property management system. In addition, the system needs 24 trunks, 300 analog stations (two stations per room), and 20 digital stations. Which type of business fits this profile?
A. Integrated call center
B. Corporate office building
C. Bank or financial institution
D. Hotel industry
E. New or used car lot
Answer: D
15. When reviewing business requirements, which two questions uncover strategic information versus tactical information? (Choose two.)
A. Where would you like your system hardware installed?
B. How many employees have an office in the building versus a home office?
C. Which department in your organization has the most impact on your clients?
D. What is your expected future growth based on currently and projected sales?
Answer: C,D
16. Which graphical document outlines the equipment used in a customer’s system configuration?
A. Gantt chart
B. Applications flow chart
C. Implementation documentation
D. Physical network design diagram
Answer: D
17. Which two documents should be included to ensure proper information is available for the implementation portion of a project plan? (Choose two.)
A. Equipment list
B. Application list
C. Training schedule
D. Vendor service level agreements
Answer: A,B
18. When gathering user and system requirements, which three questions should be asked in order to define a customer’s telecommunication needs? (Choose three.)
A. How are incoming calls currently routed?
B. Has there been a budget determined for this project?
C. How should customer calls be distributed?
D. What are the various departments within your facility and which types of calls do they handle?
Answer: A,C,D
19. A communications system needs to be upgraded, what should be considered when planning for future growth? (Choose three.)
A. Routing protocols
B. Applications
C. Software capacity
D. Hardware capacity
Answer: B,C,D
20. Place the flow for inbound traffic for Computer Telephone Integration (CTI) applications in the correct order.
A. Host
B. Trunk
C. Workstation
D. Public Network
E. PBX
Answer: D,B,E,A,C
21. A corporation is updating the backbone portion of their network technologies. The backbone is currently 100 MB Ethernet. The require!JJ.epr~uat ~ity, high bandwidth, and campus wide access. They a ng-and plan to maintain their Ethernet/Fast Ethernet network to the desktop. What will be the most feasible network solution?
A. Implementing Ethernet links for the campus backbone
B. Encapsulate in Asynchronous Transfer Mode (ATM) and implement an ATM campus backbone
C. Implement Fiber Distributed Data Interface (FDDI) for the campus backbone
D. Install additional Fast Ethernet 100-BaseFX redundant connections for the campus backbone, then setup load balancing
Answer: A
22. Which three protocols are part of the (TCP/IP) suite? (Choose three.)
A. Service Advertisement Protocol (SAP)
B. User Datagram Protocol (UDP)
C. Address Resolution Protocol (ARP)
D. Trivial File Transfer Protocol (TFTP)
E. Datagram Delivery Protocol (DDP)
F. High Level Data Link Control (HDLC)
Answer: B,C
23. The IRS is implementing a customer phone line to handle technical calls about tax preparation. The calls must be answered by agents that can speak certain languages or have specific knowledge. Before answering a call the agents want to review information about the caller. Many of the calls are requests for forms and documents. It has been suggested that this could be automated, off-loading work from the agents. Since tax dollars are being used, it is very important that the agents have the applications necessary to make their jobs more efficient. Which three would provide the solution? (Choose three.)
A. Intranet web site
B. CTI with screen pops
C. Predictive dialing system
D. Automatic Call Distribution (ACD)
E. Fax on Demand/Fax back service
Answer: B,D,E
24. The operator who directed calls for a busy company is changing jobs. The company has decided not to replace that position. Instead they would like a solution that would direct customer calls to the proper department. Which component solves this problem?
A. Uniform Dial Plan (UDP)
B. Call Detail Record (CDR)
C. Automatic Route Selection (ARS)
D. Automatic Call Distributor (ACD)
E. Private Branch Exchange (PBX)
Answer: D
25. An auto insurance company wants to have a local presence in the community for its 15 branch offices. It publishes the phone numbers for each location, but the calls need to be answered at a central customer service department regardless of the phone number dialed. The insurance company also wants to off-load a number of calls which it feels can be automated based on the customer entering their account information. Which two applications support these operations? (Choose two.)
A. Call Center application
B. Interactive Voice Response (IVR)
C. Automated Attendant Services (AAS)
D. Remote Access Server (RAS)
E. Virtual Private Network (VPN)
Answer: A,B
- Thread starter
- #7
juandebobo
MIS
This will be a great help to a few of my co-workers. This will help them prepare for the ACS Core exams.
So thatnk you for that.
However I was looking for someone who has taken the IPO Elective Exam for ACS.
Thanks again, and will pass along.
So thatnk you for that.
However I was looking for someone who has taken the IPO Elective Exam for ACS.
Thanks again, and will pass along.
bronco2772
Technical User
I am also taking my IP Office elective exam. I have not found much luck with finding any materials. But i will post if I find anything.
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