I have a problem with Avaya Contact Recording. Calls enter at vector, from there they are directed to another vector, and finaly route to number. If that extension answers, call is recorded. If that number is busy, calls go to coverage path. But then calls are not recorded in ACR. I can see only 00:00 at call length position.
In ACR bulk recording section it is configured to record all extensions of coverage path. Any ideas why it is happening?
In ACR bulk recording section it is configured to record all extensions of coverage path. Any ideas why it is happening?