Hello,
I believe what I want to do is set up an ACD, but I don't know where to begin. I've been reading the forums, so I have a general idea of why and even some how, but What IS an ACD exactly?
Let me explain what I'm trying to do, and please let me know if ACD is the way to go, and what an ACD is if it's needed.
I have a Help Desk at our school where staff can call 4444 and it rings on 8 phones. If no one answers after 4 rings, it hunts to 4448 and rings on the first 8 phones and an additional 3 phones. Then if no one picks up, it goes to voice mail. After messages have sat for an hour, Remote Messaging calls 4444 to let them know there is a message.
Another school is joining our school and we would like to set them up into our Help Desk. I would like to create a number for them to call, 7878, for example, and have that number always forward to 4444 and go right into the hunting I described above.
I can't have them just call 4444 because it isn't a DID, and we don't want it to be. I want 7878 to go to 4444 with caller ID, so I do want it to be an internal number.
Is ACD the best way to go? I would like to not have to use a TN if possible, and a dummy analog phone probably isn't going to be the best solution. There were a LOT of dummy phones when I started working here, some digital, some analog, and my boss hated them! When we upgraded our system that was one of the things he asked to get rid of, so I don't want to throw in another phone to sit on a floor in a wiring closet!
Any help would be very, very appreciated, and you can't talk down to me so ask or say anything!
I believe what I want to do is set up an ACD, but I don't know where to begin. I've been reading the forums, so I have a general idea of why and even some how, but What IS an ACD exactly?
Let me explain what I'm trying to do, and please let me know if ACD is the way to go, and what an ACD is if it's needed.
I have a Help Desk at our school where staff can call 4444 and it rings on 8 phones. If no one answers after 4 rings, it hunts to 4448 and rings on the first 8 phones and an additional 3 phones. Then if no one picks up, it goes to voice mail. After messages have sat for an hour, Remote Messaging calls 4444 to let them know there is a message.
Another school is joining our school and we would like to set them up into our Help Desk. I would like to create a number for them to call, 7878, for example, and have that number always forward to 4444 and go right into the hunting I described above.
I can't have them just call 4444 because it isn't a DID, and we don't want it to be. I want 7878 to go to 4444 with caller ID, so I do want it to be an internal number.
Is ACD the best way to go? I would like to not have to use a TN if possible, and a dummy analog phone probably isn't going to be the best solution. There were a LOT of dummy phones when I started working here, some digital, some analog, and my boss hated them! When we upgraded our system that was one of the things he asked to get rid of, so I don't want to throw in another phone to sit on a floor in a wiring closet!
Any help would be very, very appreciated, and you can't talk down to me so ask or say anything!