ACD Setup 1

[Volguy7]

I've had the same setup that I built 2 years ago, menu node mailbox with extension with greeting and multiple paths corresponding to different queues. I'm wanting to change this now to remove my menu options. Here's what I need to do:

Dial a DID for my queue

Play greeting and offer the option to leave a voicemail or hold for an agent

Transfer to a Path

Every minute play a RAD with interflow to a voicemail (I know how to handle this part)

Any suggestions?


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You can't fix stupid, you can only work around it.

 

[Volguy7]

Good to go. Thanks!


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You can't fix stupid, you can only work around it.

 

[kwbMitel]

What was it?

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Volguy7]

I've tried every port from 12, up and none work following your steps. I followed your steps using port 10 and it worked fine. So for some reason, I can't use any ports higher than 12 - I only get dial tone.


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You can't fix stupid, you can only work around it.

 

[kwbMitel]

Must be some kind of DSP resource issue. Never heard of it before. Are there any Maint logs about DSP issues when the RAD is engaged but doesn't work?

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[IrwinMFletcher]

Check the VM Port Capacity form for the number of ports you expect. Based on the 16 ports you have, I suspect a CX with an additional dsp card. If there are not enough VM ports, you will get an alarm at startup.