Hi all, there is a call center where CS1K rls 5.50 is working with CC6.0. The scenario is as below:
- ACD agent makes an external call over the secondary DN
- Then he attepmts TRANS or CONF the call, but no success and he presses the release key
- At this point ACD agents receives a call from the queue, but there is still an active waiting call on secondary DN.
SDNB set to YES. We dont want to use NOT READY or MSB feature. Is this issue familiar to anyone?
- ACD agent makes an external call over the secondary DN
- Then he attepmts TRANS or CONF the call, but no success and he presses the release key
- At this point ACD agents receives a call from the queue, but there is still an active waiting call on secondary DN.
SDNB set to YES. We dont want to use NOT READY or MSB feature. Is this issue familiar to anyone?