I was recently playing around with ACD on our lab system (I may be doing an ACD set up at a site soon). I have everything working but the que greetings using RAD greetings seems so involved. This is what I did based on the manual- I recorded Rad greetings 1-3. I assigned each one to a RAD set. I set up 3 RAD hunt groups and added 1 VM port to each HG, assigned Rad set to each VM port. In PATH assignment form I entered the 3 HG DN's for 3 seperate Que greetings. I hope I explained it correctly. It works just fine and I was curious to see if the same greetng would play twice for 2 separate callers and it did. Is this the proper way to do this? Is there an easier way to do this?
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Chris Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
ACD Que Greeting on 3300
- Thread starter pbxnkey
- Start date
You have not told me if the options for Silent monitor are enabled.
The supervisor need the ability to Silent Monitor.
The Agent need the ability to be monitored.
I tested in my lab, this works as advertised.
Press superkey, Press Help, Dial extension. No issues
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
The supervisor need the ability to Silent Monitor.
The Agent need the ability to be monitored.
I tested in my lab, this works as advertised.
Press superkey, Press Help, Dial extension. No issues
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
- Thread starter
- #22
- Thread starter
- #24
I have it working in the field on 5340's no issues.
Stupid question time:
Your not confusing the Blue Settings/Application key as a superkey are you?
The superkey needs to be programmed on a Key line of the phone.
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
Stupid question time:
Your not confusing the Blue Settings/Application key as a superkey are you?
The superkey needs to be programmed on a Key line of the phone.
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
- Thread starter
- #26
Yes that is what I was pressing on the 5340, the Blue key. But I pressed the same button on the 5224 and it worked. So obviously that button serves as separate functions on each set. But I did eventually program a Super Key button as I mentioned above.
I missed your post where you got it to work.
Sorry for continuing the battle unnecessarily.
Glad to help otherwise.
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
Sorry for continuing the battle unnecessarily.
Glad to help otherwise.
*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.
- Status
