MitelAvaya
Technical User
I'm basically trying to mimic the current setup we have for Recordings in a ACD path, the guy that setup these recording has left, and I'm not quite sure how he programmed it!
At the moment, in one path the number 3723 has a recording that tells callers agents are busy etc.
I'm trying to create a new Recording but having troubles setting it up. Looking at that existing number, its a VM port that isn't part of the VM huntgroup. I tried the next number in the sequence as it is also a VM Port & not in the HG but cannot upload a recording to the port.
Is there a nice easy way of setting up recordings for ACD path where the recordings will be changed frequently?
At the moment, in one path the number 3723 has a recording that tells callers agents are busy etc.
I'm trying to create a new Recording but having troubles setting it up. Looking at that existing number, its a VM port that isn't part of the VM huntgroup. I tried the next number in the sequence as it is also a VM Port & not in the HG but cannot upload a recording to the port.
Is there a nice easy way of setting up recordings for ACD path where the recordings will be changed frequently?