ACD path mailbox - MCD 4.0 sp1 (Mxe)

[Jakt99]

Am wanting to set up a Vmail box in ACD using the path unavailable option. That is when all agents logout, callers are diverted to a mailbox, callers leave a message and visual message indication is available via message wait key on a multiline handset.

So EG scenario: ISDN ndial number (Or path number is 300), so I have created a mailbox 300 to match and then entered the voicemail HG in the path unavailable setting in the ACD path. I can't set a message wait because the vmail box for a path is not a handset (Which I encountered before). I have also tried created dummy hunt groups beginning with *xxx and diverting to Vmail (As per FAQs from this forum) and also tried the dummy ACD path trick with interflow number (analog) CFA'd to vmail. But this does work in MCD 4.0 sp1. The path ID 300 is always being sent into Vmail as the source device....

Any ideas please

- - - - - - -

MXE MCD 4.0sp1
ISDN Primary rate
indial 300 - 399
ACD path 300

- - - - - - - -

 

[Jakt99]

Sorry all

The 2nd last sentence should read:

"But this does not work in MCD 4.0 sp1"

 

[Mitel100]

Can you confirm what VM system you are using.

Thanks

__________________________

There is no 'I' in 'Team'
__________________________

 

[kwbMitel]

Rel 4.1 allows you to create IP DN's without consuming licensing.

Previously I would advise you to use a key line but with 4.1 I would try.

Create an IP Device Only and number it 300
Create your Path with a new number
Route 300 to the path
Use Path Unavail to send to call to VM
Voila.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Jakt99]

Hi gents

For Mitel100
Using embedded VM not external system. Sorry should have made it clear.

For Kwbmitel
Thanks, thought of front end end path with keyline DN. Will give it a go. Am stuck with 4.0sp1 for a while and can't upgrade to 4.1 just yet.