I have an ACD group that has 5 members. All agents are logged in. They are all on calls. When the 6th caller rings in he goes to the front of the que and the person in the 1st position gets disconnected. I think it has to do with the OCN (NO) or maybe the BYTH (0). I am not even sure where to start here. I would think an answer should be simple though. I have a printout if needed. Can someone tell me where to start to look past where I have been. THANKS,